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American Home Shield

4.1
  • Home Services
  • Memphis, TN

About this business

Home ServicesHandyman

Location details

3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 5:00 p.m.
Tue8:00 a.m. to 5:00 p.m.
Wed8:00 a.m. to 5:00 p.m.
Thu8:00 a.m. to 5:00 p.m.
Fri8:00 a.m. to 5:00 p.m.
SatClosed
SunClosed
4.1140,429 reviews
Kim Hazelbaker's profile image
Kim Hazelbaker 
2 years ago

Very professional and prompt. Took care of the problem and then did some extras. 

Business response:

Hi Kim, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide! 

Shjna Simmons's profile image
Shjna Simmons 
2 years ago

Disappointed with mis-information and support lately when there are issues with vendors 

Business response:

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. And we are working diligently to improve the overall experience. 

Mike Streeter's profile image
Mike Streeter 
2 years ago

Foreign call centers make it difficult to understand person you are speaking to. It is taxing on patience. Also there are less and less contractors affiliated with AHS. When I joined years ago, my normal contractors were part of their service call companies. Now their only seems to be a few- ones that a majority of their work is AHS only- and they are far away and are not familiar with my home. 

Business response:

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. And we are working diligently to improve the overall experience. 

Nichole Criminger's profile image
Nichole Criminger 
2 years ago

My husband passed away a couple of years ago, and I have been with AHS since. It’s a weight off my shoulders in knowing that if something breaks/messes up, I know who to call. 

Business response:

Hi Nichole, We really appreciate you taking the time to share your rating with us. It is our pleasure to ease the stress of home repairs. 

Brenda Lanier's profile image
Brenda Lanier 
2 years ago

AHS has made filing for service available online. I can make my request 24/7 and it will be taken care of as soon as they get to work the next morning. I can't give a 5 because we have had a couple of times that AHS could not find a specialist that I needed for the problem in my house, but finally they allowed me to contact a specialist who would work with AHS to resolve my issue. 

Business response:

We're glad to hear your experience went well. 

MARY's profile image
MARY 
2 years ago

Great customer service and friendly and reliable contractors. 

Business response:

Hi Mary, We appreciate your feedback and hope you continue to enjoy American Home Shield. 

Fig's profile image
Fig 
2 years ago

Service was fast and good and highly recommended 

Business response:

Thanks for sharing your positive feedback. 

Carol Rayburn's profile image
Carol Rayburn 
2 years ago

I have been pleased so far with their work getting to me in a timely fashion 

Business response:

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner. 

Amy's profile image
Amy 
2 years ago

couldn't find a contractor to fix damaged ceiling and they only offered my $130 to find someone to do it. That amount is way too low. 

Business response:

Thanks for sharing your experience. We are working diligently to improve the overall customer experience. 

Frequently asked questions about American Home Shield

How is American Home Shield rated?

American Home Shield has a 4.1 star rating with 140,429 reviews. 

When is American Home Shield open?

American Home Shield is closed now. It will open on Monday at 8:00 a.m.