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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Our first claim with Home Shield was for an electrical problem and the submission was pretty straightforward. Also, the guy from One Way Electrical who came out got here in a timely manner and was super nice.
The AC unit itself was not cooling and I initiated my claim through American Home Shield. I used their mobile tool and it was simple. It's linked directly to my phone so I am able to go in the application and submit my claim using their dropdown menus, and I'm able to submit my claim 24 hours a day. They assign a technician or a company to me and normally, that technician calls during the next business day. An initial company was dispatched but there was no resolution with that company. We went about 60 days with no work bei... read more
The technician from Paul's Unique Services came out for the washer and everything went fine. He explained to me in detail what he was looking for and what he was checking. Then, he told me what he had established about. With the washer not draining, the board had went out on it. He put it in as unrepairable so I'm waiting on American Home Shield. They’ve given me my options and I also went on to try to look and purchase myself. It was still gonna be around about the same time that they could get it so, I'm gonna wait until t... read more
In the five years I've had the home warranty, they've been super beneficial although they are a hit or miss. Sometimes it take a long time for my issues to be fixed. But I like the fact that, at least, they listened to my claim and they were able to be responsive in terms of getting me assigned to a contractor and following through with the contractor to ensure that my job was done. Also, they were able to get some items replaced in my home such as my hot water heater, which is a major cost. They were also able to get some f... read more
I went online and told American Home Shield that my dryer was broke. Somebody contacted me that same day. The tech who came was really good. He ordered the parts right away and they were within a reasonable time. Since the repair, the dryer has been fine. It's always been a good experience with American Home Shield.
Nice Guy Appliance Repair showed up when they were supposed to and they didn’t give me a stupid six-hour window. They're a good subcontractor to have. The technician came on time and did what he needed to do. He was very professional and he gave us some good instructions on what the follow-up was. If we had any problems, he left his contact information. I couldn't have been more pleased. There were two visits when the dishwasher broke and we had the first initial consultation, and then the motor had to be replaced. That was ... read more
We sent a claim to AHS and they sent out Exit Garage Doors. However, the techs couldn't get into my garage and they couldn't do anything. When we got into our garage, we discovered that the problem had nothing to do with the door. We had a huge power failure. A week and a half later, we noticed that power was out in our garage. We called out American Home Shield for an electrician and they sent City First Electric. The tech from there did a marvelous job. It took him a while but he found the circuit breaker that had been tri... read more
American Home Shield sent out a plumber. The guy was very nice. I really liked him. He walked me through, we laughed and I even helped him get the water out the sink because my kitchen sink was stopped. He told me that he was gonna drill down so many feet because his snake only went so far. But he said it's still running slow. He checked all of whatever there is to check.Within a week, I followed his instructions, pouring hot water, putting baking soda and vinegar in it, and I still had a slow running sink. At the end of eve... read more
We're now on our second year with American Home Shield in this house, and I had it for two years on my previous house as well. One experience I had when I had it in my other house was the background one of the technicians that was sent was not very clean. When I was talking to the technician, he said some things which made me uncomfortable. That technician also came to our place four times and he wasn't able to fix the problem.I would like American Home Shield to vet all their technicians or the companies they work with thor... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,762 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.