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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
It's easier to submit a claim online. On the telephone, it's a long period waiting for a customer service rep. We had a claim about the igniter on the oven that wasn't working. AAA Appliance and Heating came out. The technician was professional, pleasant, and courteous. He fixed the existing unit. The repair was two parts. The second part was a knob and I thought they were going to mail i, but the technician came out and gave me the knob to door. I was impressed with that.I’ve had some degradation of services prior to the AA... read more
I was on Home Shield for three years then went off for a year or two. We reinitiated again a while ago. It’s been off and on for six years. They have a very simple claim process. The only thing that can sometimes be a little difficult is if there's a follow up that needs to be completed. Sometimes it gets lost in the orders. And it it's not necessarily with Home Shield but the providers too. Home Shield is pretty good at following up with additional services needed. I had a leak presenting from my washing machine and I was u... read more
I submitted a claim to American Home Shield for the washer and then, I got an email back. It was a confirmation when the contractor would be out and I set up a date. The technician came out and reviewed the problem. He ordered the parts and when the parts came in, I got an email saying that they would be out again to put the part in. The second technician came and he reviewed a few other things because it was smelling burnt. But it was clogged in another place. It was still throwing water out so he did fix the problem comple... read more
I had just moved into the house a few days before I made a claim to AHS. The owner of the home didn't fix the breaker. So that was why I had to have someone come out and replace it. The contractor was efficient. He took care of that and also made sure that the breaker that wasn't working, actually worked at that point. It was the washer and the dryer that wouldn't allow me to be able to use it since it was broken. So he plugged everything up to make sure it was working before he left. He was quick about it when he came in. S... read more
American Home Shield is pretty good. But people should read the coverage, especially the fine print, because there would be some things that we'd think would be covered sometimes but they were not. People should know what they were paying for. The claim submission was great. I had to add something in it. Although I wasn't able to change it online like I thought I would be able to, I was able to call the customer service and they added it to it. Then, Dustin from J & K Plumbing came out and took care of it. I need to call him... read more
My husband went to open the garage door, it opened fine. But when he went to shut it, it would not shut at all. We detached the door, reattached it, nothing would work. So we went ahead and put the claim in with AHS. The vendors came out. They discovered that some of the wires were disconnected on the side. It was fantastic. They were super helpful.
I made a claim when my AC wasn't blowing the whole house and they sent out Myers Comfort. The AC is still not blowing the other part of the house completely fully and efficiently. It's still not doing 100% in the master bedroom to the bathroom. I can tell how cool it is on one side versus in my bedroom and my bathroom. But the tech said the AC was working properly. He said he would give some kind of callback out if the AC was still not gonna be blowing out the whole house. He’s thinking it's because the air filter was dirty.... read more
We had a spring on the dishwasher that was broken and Appliance Express came out. They got here when they said they were gonna be here and did what they said they were gonna do. The experience was very good. Submitting a claim to American Home Shield is a little bit difficult at times. I'm from the old school so I like to call and talk to someone. If you go on their website and report the claim, it does work faster but you don't get to talk to anybody. I've been with AHS for several years now and I've had quite a few claims.... read more
I've dealt with other warranty companies and Home Shield is one of the good ones. I had a horrible experience with a warranty I had. They kept going back and denying a claim. I went to Home Shield specifically because in their claim, they said normal wear and tear, even if there's rust or something like that. Also, being able to submit claims is easily done online and I get an answer right away. With other companies, I never even know if it went through but with Home Shield, it's very clear that it went through. I get some s... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,762 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.