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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The sump pump in our basement went out so we couldn't flush the toilet. We couldn't use the bathroom at all. We called American Home Shield and it was a nightmare as far as trying to get somebody out here. My husband called it in and when he called back, they said that the claim had been closed. He said it hasn't been closed so they had to reopen another one. That was on a Thursday morning and we had to wait until Friday night for a guy to come out. Sump pumps were not his specialty and he said he couldn’t fix it and we need... read more
I had an AC issue and submitting a claim to American Home Shield went smoothly. The tech was very professional and friendly. He got the job done in a timely manner. My AC has been working great since then.
Our refrigerator wasn't cooling properly. The ice maker and cold water dispenser weren't working. I called Home Shield and their contractor Aabco Sales & Service came to diagnose my problem. They did not have the parts then but they ordered them. They back out the next week after getting the parts from the East Coast. They quickly fixed my fridge and it has been working wonderfully since then. Having AHS has given me peace of mind.
I was very satisfied with the service. It wasn't perfect but it was good. The request somehow got lost between American Home Shield and Sub Zero so it took a little while. It probably was 10 days. Finally, I called them because I didn't hear from Sub Zero. Apparently, they had some of their request things kind of lost over there. Sub Zero responded right away, though, once I called them. The guy was awesome. He went right to the problem. The capacitor completely blew out and he showed it to me. He got the AC unit fixed withi... read more
ARSD was phenomenal from the beginning to end. Dave was our tech and he was great. They had to replace the whole air conditioning system. We're in the middle of COVID so we needed to be patient. He was patient too because he couldn't get the unit in. We waited and waited and waited. I went the whole summer without AC. When it did come in, we scheduled the installation. He scheduled it around my schedule. Dave is an amazing guy.
I had two claims submitted with American Home Shield. It was something on my air conditioner and the other was my stove. I went online and scheduled an appointment. Both of the contractors were excellent. The air conditioner guy did what he had to do. We talked for a while while he was waiting for it to thaw out. When it was over with, he put a little Freon in there and it's been working fine ever since. With the stove, the guy came out. He looked at it and took some information and sent off for a part. Later, it came in and... read more
I filed a claim with AHS and we placed a call online because the hold time was so long. I spoke with somebody who took my information and placed the call. Royal Flush was sent out and their tech was clean, professional, and polite. He was persistent that he was gonna get the problem fixed and he did. He found the problem in about five minutes and fixed it in five more. If you're looking for somebody to help you fix problems on your home without spending a lot of money, AHS will help you.
I submitted claims to American Home Shield for the toilets and the hot water heater. It was fairly easy. I just did it and waited. The contractor was good and since the repair, both have been working pristinely. I’m very satisfied.
I called up and it goes just like Home Shield said it would - pay your 75 bucks, then they would send somebody out. You call Home Shield up or you go to their website and you tell them what you need done and then they take care of it. And they do all the back work. The biggest issue was me because my schedule kept changing and I had to keep trying to push them back so I could be there when the AC guy was there. So, I was the more difficult thing out of all that than any of the service.The bearings on the outside fan on the A... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,762 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.