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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
When we were buying a house, we were told to pick something because we told the sellers that we wanted a home warranty before we closed on the house. We did our research and AHS came number one. They were high-standard and since other people spoke highly of them, we signed up. So far, I'm loving the services of AHS and we appreciate them because when we moved in, everything in the house started not working. Recently, we had a claim for the microwave and everything went well. The part took a long time but once the tech came, ... read more
The claim submission with American Home Shield online is a no-brainer. But if you wanna get some clarification, then it becomes a little bit more difficult. Usually the hold time is just a couple of minutes and then they ask you for your phone number and they'll call you back. Of the few times I used it, I got a call back all but once. The one time I didn't get a call back, they told me it was an hour and 20 minutes or so wait. So, they must have really been backed up. With regards to the replacement of a piece of equipment,... read more
I had a plumbing issue and I had contact with the contractor and he resolved the issue. My plumbing issue was in the toilet which then affected my kitchen. So, I had to clear that one before I could do the other. Then, if the contractor has completed it and it came up again, I had to wait until that one was done and then add the kitchen. I still gotta do that. You shouldn’t have to submit another call if it's almost the same issue. I also had an air conditioning issue and that was taken care of. The contractor did well. I've... read more
I've had some good contractors and I've had some bad contractors. They've all shown up clean, presentable, and in a timely manner. They all have texted or called me before they showed up, but I have had some bad experiences with the techs not knowing their business. I put feedback on the ones that have done a good job and I've done feedback on the ones that haven't to American Home Shield. I say, "Hey, I don't want these contractors or this company coming out again because they've done a bad job." I've also said, "Hey, these... read more
We had American Home Shield back in 2014 when we purchased our house. That was a year, then went with somebody else, and that was how I knew about the subpar experience from a couple of different other places. We purchased this house last summer and it came with the home. We were reminded about how good they are. And so, I renewed for another year ‘cause I'm very pleased with how fast they get out and how knowledgeable their people are.We were having repeated leaks in the air handlers up in the attic. And with the way that t... read more
When I bought the house, I was given a year with Home Shield as part of the signing agreement and I kept up with it. I'd rather have this than pay for full-on charges. I made a plumbing claim on a Thursday night and the contractor called me on Friday afternoon. I got an appointment that following Monday. It was fairly quick for being over the weekend timeframe. J&M, the contractor, was earlier than expected so it was nice. It fit well with the schedule. Also, the tech was in and out and everything was fixed.
American Home Shield's customer service team is very professional. They get us to the right people. We were having an issue with our pool pump and Parrothead Pools came out. They were on time but they really didn't do anything. When they got here, the pool pump was working. The guy replaced a ring that was leaking but there was nothing else that he said he could do. Come to find out when we had Leslie's Pool come out to replace the sand for us, the pool pump itself was going out so we had to buy a brand new one. It should ha... read more
The power kept going off in my son's room. It kept tripping the breaker and we couldn't get it to stay on. The claims submission was easy. Electrical Service Professionals came out the first time and they did a great job. They thought they had found what was wrong, but then it kept happening again. So they came back out two days later and found the root of the problem. They were very professional. Overall, I've always had a good experience with American Home Shield so I recommend them.
American Home Shield's contractor from Cote's Mechanical came and looked at my air conditioner. Everything has been normal since they came out. One time though, they charged us twice for something that wasn't our fault. The first time their tech came out, he did something wrong and it caused the washer he repaired not to work 30 days later. When AHS finally figured out that the issue was from the first visit, we got charged twice. Still, I've never had a problem with AHS getting somebody out to my location.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,762 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.