This profile has been claimed by the business owner or representative.
American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had a leaky pipe coming in from the main water source. I submitted the claim on the website then somebody called me to schedule an appointment and let me know what time range. It went well. Home Shield then sent somebody out, he went through what he was doing with me, and he was in and out quickly. I felt very good because I was concerned when I saw where the leak was coming from. But then the tech told me he did pretty much the same thing on the last job he was on. He said it was fairly easy. He had all the materials with... read more
My experience with Home Shield has been wonderful. I signed up with them in July. They told me it would take a month for the warranty to be active. And then, it was active on August 7th. That was quick. I have submitted claims by phone and online and doing it was very easy. And then, I always get updates when the technician comes out. The technicians also place a call to let me know what time they will be there, and they're always on time. Recently, DMV Pro's tech fixed the issue. It was wonderful. Everything is running well... read more
American Home Shield is very good and I'm very satisfied. They're very reliable. I never have an issue when I have a problem with any of my appliances. The most recent claim was for my dryer and the process was easy. Since the parts were no longer available, I had to purchase a new dryer. I submitted a claim for reimbursement and I had to submit my receipts and warranty for one year.
I was having a problem with the tub drain and the guy that came out was great. He took care of it. It was pretty simple. AHS is doing a good job. Their contractors are definitely more professional than some of the other warranty companies.
We’ve kinda had American Home Shield forever. Some of their vendors are fantastic, but others, not so much. A Wisdom Electric and Island Heating and Air are great. I had a plumber years ago that I kicked out of my house. He was so bad and it resulted in us having to replace hardwood floors in our kitchen because he overflowed my sink. I also have a problem with the fact that when you have to replace something, they don't replace it of equal quality. They will only give you builder standard which maybe works for some houses b... read more
The AC unit stopped cooling. I sent in the claim and the only issue was that the contractor didn't show up the day that we expected them to, which based on the summertime in Texas, it's not unusual for them to have to go out one day. So that was really not a big deal, but we did go one day without cooling. But when the tech got here, it was in five minutes that he realized it was the condenser. He had the part on the truck, he fixed it, and left. So it was excellent.We had one issue where we had a plumbing issue that the hot... read more
Mandolin was my assigned contractor for a claim. They do HVAC, plumbing, and electrical. They came out for my water pressure. I had another plumber come out before and got underneath the house. I was told that I didn't have a pressure thing underneath my house. Mandolin, on the other hand, took the time to find everything. They came back twice and there were no complaints. They're very friendly and professional. These are the kind of people you want to be your friend because you sit and talk to them.I have a service dog that... read more
Leak Seekers Plumbing did good. They were very prompt and professional. The flushing mechanism on the toilet was not working. I was having to take the lid off the toilet and manually flush the toilet from the inside and they replaced that. They fixed it and we were very happy with them. We had had a previous call with that same toilet a few weeks prior and Rapp's Heating, Air & Plumbing came. There was a clog in the toilet. The flushing mechanism was working but nothing was moving. It took them a very long time to get there ... read more
I started this particular policy with American Home Shield in March of 2012 but I had them at my previous property quite a few years prior to that. I've always had them. I used to call in to submit a claim and then, I tried it online and it was great. I was originally calling to set this stuff up at the beginning until I started going online but they've always been very helpful. South Valley Appliance came out and there was also a plumber who came out. The technicians were nice and got the job done. They didn’t mess around n... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,762 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.