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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The apartment was leaking water on two floors below. So it was that emergency, but the guy who came out that Friday was still not trying to attack it. The neighbors were scared and they were checking into a hotel. So our experience was a little bit rough. Then, as we called them today, it would still gonna be till Tuesday before they could come in.The lady that was answering the phone helped me and got me a different company. That different company was able to go in today and take care of it. So it was better that we changed... read more
I had Qualified Service Systems come out to check out my HVAC system. It was running a lot, and I wanted to make sure to get it checked up because it's been over a year since we've maintained it. I also wanted to find out if there's any real problem with it as to why it kept running. I went online to the American Home Shield website and requested a maintenance, I paid my deductible of $100, and then they set up an appointment. I got a call from the company that was coming out to service it. It was very easy. The contractor w... read more
Tech was clean, prompt, courteous, efficient and professional. He told me that it was running fine now but likely to experience a blower motor or heater coil failure based on its age and condition.
American Home Shield had a $75 special on the heat service checkup. It came in the email and I signed up ‘cause that was what I wanted. Climate Masters called me and we made a date. Then their guy came out and checked it out. He's great and very helpful. He came out in the fall and charged my AC unit. He’s a very nice person. I was very satisfied with the service. It was quicker than some of the calls have been. It all depends on what service person you get. But Climate Masters was very timely.
I go online to submit claims to American Home Shield and their website is convenient. I get notice before their contractors come and I know who is assigned to my case. So far, I've only had a problem with one of their contractors. I didn't like that contractor because the tech just looked at my unit and said nothing was wrong. I asked for a second opinion and AHS sent someone out who got the job done. Other than that, everything has been fine.
The machine was not completing the cycle. It started in minute 40 then at minute 37, it went down to minute 18. Then a TE code appeared on the screen of the machine. I used the app first to set up the request and I was provided with a contact. I was told that some contractor was gonna get in contact with me. But that contractor never called me back or never got in contact with me. I called a number that was provided on the email and I couldn't get a response. Five or six days later, I called back to Home Shield and explained... read more
We got the policy from American Home Shield in May and everything went well. When I contacted them, they got right on it. Because of the pandemic, it’s sometimes hard to get the parts but it wasn’t a big problem. The technician was very good and I would recommend him. I’ve had a home warranty before on another home and the same thing was covered but AHS is a little steep in the monthly price compared to what I’m used to paying. But you got to get what you got to get.
Lex’s Plumbing did a really good job. We had a pipe under the house break, and the service person went down and fixed it. He was in and out and got us back up and going. He was on time too. We've had American Home Shield for about eight years now with all the different properties we've had. We got it with the purchase and then we've always re-upped.It's pretty simple to submit a claim to them. We can either do it over the web or call to send. Usually, calling is easier if you have multiple things. Usually the person answerin... read more
We called in for the claim and the customer service representative was excellent. The young man that came in did his job. We had a bit of a leak in the waterline and he fixed it very nicely. We've had no problems because the job was done properly. I'm a retired real estate broker and over the years with real estate, I've had very good experiences with American Home Shield. I always recommended them to our customers. This is the first time I'm able to use it and it's very good. The only negative, I should have done it earlier... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,762 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.