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American Sale Customer Service/ Pick-Up/ Warehouse
- Retail
- Tinley Park, IL
About this business
Location details
8407 185th St, Tinley Park, IL, 60487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 5:00 p.m. | |
| Tue | 10:00 a.m. to 5:00 p.m. | |
| Wed | 10:00 a.m. to 5:00 p.m. | |
| Thu | 10:00 a.m. to 5:00 p.m. | |
| Fri | 10:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We order spa cover and in the time of purchase we was told that should arrived 4 to 6 weeks . I check with store rep after a month and they inform me that will arrived in 12 to 16 weeks !!!! If I know this that I will order from other places !!!Not recommending this company and they service is so bad !! there is nobody to talk to only you have to send the text message with your problem !!!!! Artesian spa makes bad choice to choose American Sales as they are only one in ******** representative !!!!!!!
Business response:
Hello ***. We sincerely apologize for any inconvenience caused by the delay in your spa cover delivery. Your feedback is valuable to us, and we appreciate you bringing this matter to our attention. Unfortunately some delays are unprecedented and beyond our control. Rest assured, we are working on improving our communication channels to ensure that our customers have a seamless experience. We have forwarded your concerns to our management team for further review and action. Thank you for your time and patience.
We purchased a hot tub floor model from the store in ***********. The first thing we noticed after we had it set up and running is that it was leaking water. We called our sales guy and he walked me through some steps to troubleshoot the issue. Thankfully, my fiancé is handy because I never would of been able to do this on my own. He stated that if we still had an issue to call him back and he would try to get a technician out but would take time. My fiancé was able to fix it and water has no longer leaked. However, after on... read more
Business response:
Hello *** and ****. Thank you for providing us with this feedback. We sincerely apologize for the challenges you've faced with your hot tub. Rest assured that our entire spa service department is aware of your situation, and we are doing everything possible to remedy it promptly. We've put you on the schedule for the earliest available date. We appreciate your patience as we work to resolve this matter. If any other issues arise before your service date, please reach out to our spa service department directly. Thank you.
Again missing products, this is the third time. Delivery guys need to check load before leaving.
Business response:
Hello *****. Thank you for taking the time to provide us with this feedback. We're sorry to hear that this was your experience. This is certainly not the level of service we aim to provide. We have shared this feedback with our management to address internally. We are working to resolve this issue as soon as possible. Thank you for your time and patience.
They dont stand behind their products. Did not get what I thought I purchased. Sales lied about the installation and what it covered. They were missing parts for the installation and have never finished the install. I called and text over and over. They gave me days they would return and never did. **************** is none existent.
Business response:
Hello *****. Thank you for taking the time to provide us with this feedback. We're sorry to hear that this was your experience. This is not the experience we aim to provide. We have sent this feedback directly to our management to address. We have contacted your installer to schedule you as soon as possible and hope to resolve any issues soon. Thank you.
We purchased a pool in May. It was installed, and reinstalled again, both times done poorly. Our pool is standing, but it's uneven again and the liner has a tiny leak. The frog chlorine system isn't working properly and the pipes for the filter have been leaking since install. American Sale's customer service ignores you. It's text message based so they never respond. They refuse to take pride in the products they sell. You can call the salesman to ask for help with customer service, but that leads no where too. They may try... read more
Business response:
Hello ***. Thank you for taking the time to provide us with this feedback. We set a high standard for ourselves and are truly sorry to hear this was not met. We have sent this feedback on to our management to address. A member of our *********************** will be in contact with you moving forward to address any concerns. Thank you for your time and patience.
We ordered a very expensive pool with installation from American Sales in **********. The installation was almost 2 months past the date we signed up for and then pool was installed wrong. They said they were pulling the permit and then that never happened. The drains were installed not to code. And the plumbing to the heater and pump were installed wrong. When we went to close the pool we had to cut the pipes to both the heater and pump and now we have to reinstall new piping. NO ONE will answer email or phone calls from us... read more
Business response:
Hello *** Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear this was not met. We have sent this feedback on to our management to address. We are truly sorry to hear that this was your experience as we aim to provide positive experiences all the time. After looking into this matter further, our records indicate that the installation delay was due to unforeseen weather conditions, as pool installations are heavily dependent on the weathe... read more
We placed an order in May 2022 for patio furniture and was given a delivery date for August that turned into September. When I called in October it still wasn't in and then no other communication until I called on Monday. Furniture was finally delivered 2/22/23. Poor communication all around. We should have never been given a delivery date that they had no intention of meeting.
We purchased an above ground pool in Fall of 2021 and was told we would be first on the installation list for spring of 2022. The sales order stated an April/May installation date. The pool and equipment was delivered in March 2022. After several calls I was told we we had been assigned and installer and would hear from them. Never heard from the installer and when attempted to call their mailbox was full. I had to call American Sale corporate and leave messages with the pool installation mailbox but would never get a call b... read more
Business response:
Hello ***. Thank you for taking the time to provide us with this feedback. We have high expectations for ourselves and are truly sorry to hear this was not met. The initial installer you were assigned to wanted to charge 3x the rate that we paid to installers or have the customer pay the difference in price, which was not something we believed in as we always try to keep our prices as reasonable as possible for all of our customers. The installer had then backed out due to this reason without warning. This was something we w... read more
Took nearly 6 weeks to get my hot tub when I was told 3 weeks delivery, then after installation, a 20 volt plug that needed a special outlet was needed, so until my electrician has time to come out, Im stuck with my thumb up my a** looking out my window at a water filled hot tub that cant be plugged in when I had 6 weeks to prepare it I knew.
Business response:
Hello ******. Thank you for taking the time to send us this feedback. We're very sorry we failed to meet your expectations. Please refer to section 11 of your hot tub agreement, as this section has information on the specific electrical requirements needed for your model which you have signed and read upon purchasing the hot tub. However, we do understand your frustration and will address your experience internally. Thank you for your feedback and we hope you will be able to enjoy your hot tub soon. If you have anything else... read more
Frequently asked questions about American Sale Customer Service/ Pick-Up/ Warehouse
How is American Sale Customer Service/ Pick-Up/ Warehouse rated?
American Sale Customer Service/ Pick-Up/ Warehouse has a 4.8 star rating with 2,353 reviews.
When is American Sale Customer Service/ Pick-Up/ Warehouse open?
American Sale Customer Service/ Pick-Up/ Warehouse is closed now. It will open at 10:00 a.m.