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America's Preferred Home Warranty
- Appliances & Repair
- Jackson, MI
About this business
Location details
5775 Ann Arbor Rd, Jackson, MI, 49201, United States
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Consumers BEWARE!!! I wish I could leave a review for less than 1 star. This company will go out of their way to try and not pay for necessary repairs. Bought a house 8 months ago, got the APHW warranty, now my AC system is completely shot, looking at a $12,000+ bill, and APHW has offered to cover close to $1,700... The main failure part is one of the parts covered in their warranty, but due to that part failure, the system became saturated and is now blowing mold through our entire house... So they will cover the part repla... read more
Business response:
Hello *****, Thank you for taking the time to leave a comment. The contract provides assistance in the event of the breakdown of specific items due to normal wear and tear. It does not cover everything, and it may not cover the entire cost of repair or replacement of a covered item. Approval amounts for Covered Items more than one (1) year beyond the manufacturer’s life expectancy, or the industry standard life expectancy are subject to limits as stated in the Limitations of Coverage section of the warranty contract. We are ... read more
Sharing this to hopefully deter people from falling for the same scam we did. The warranty covers nothing. They will make you jump through hoop after hoop and will still deny the claim for what little the warranty does cover. I highly recommend the BBB investigate this company as it appears to be a scam. I would never do business with this company again.
Business response:
Hello ******, We have been trying to reach you. We would like to talk to you about opening a claim for your refrigerator issue. Please give us a call at ************ and reference your account number or your property address. ************************** Team
I wish there was an option to rate this company with 0 stars. We have had truly the worst of experiences with them over and over again. We bought a newer home, thinking we wouldnt really need any coverage. Unfortunately, life happened and we had to file 2 claims one on a dead built in microwave, and one on a condenser for our air conditioner. For the microwave, their claim process was impossible. We had a built in microwave which the company insisted needed to be repaired vs. replaced. The appliance companies literally laugh... read more
Business response:
Hello ******, Thank you for speaking with us today. The contract provides assistance in the event of the breakdown of specific items due to normal wear and tear. It does not cover everything, and it may not cover the entire cost of repair or replacement of a covered item. I am glad that we had an opportunity to review your microwave and HVAC claims and make approvals on both. As we discussed, any approval that is made can be used for the repair or the replacement of the covered part or system. That is your option. Respectful... read more
No stars. I think this is a scam. The selling realtor added this as an incentive but when the dishwasher leaked causing $15,000 in damages, a leak detection professional identified the dishwasher as having a leaking pump. He provided a written report with pictures and even spoke to **** on the phone in my behalf. But because he could not state WHY the 9 year old dishwasher failed, they denied the claim. Homeowners insurance covered water damage and it only seems reasonable the home warranty should therefore cover the dishwas... read more
Business response:
Hello *****, We’ve reviewed your dishwasher claim and are happy to confirm that we can assist with the replacement. I spoke with your wife, ****, this afternoon and went over the approval details with her. *** has confirmed that the new dishwasher has been installed and working well. We’ve also verified the correct address for your reimbursement check. The claim is being processed, and your check will be mailed out in the next day or two. Best regards, Customer Care Team
This company is a waste of your money. Cost $3300 for a plumbing repair that they originally told me they may cover up to $500(which is already insulting), but then come back once the work was done to tell me that they won't cover it. A leaky pipe in a 120 year old house wasn't covered because we just moved in and it leaked within the first 30 days. Wasn't leaking during showing, any walkthroughs or even at closing. Went on our honeymoon and came back to a leaking pipe. This leaves me with no hope of them ever helping when w... read more
Business response:
Hello *****, Thank you for taking the time to leave a review. Our contract covers specific items in the event of breakdowns due to normal wear and tear, but please note it doesnt cover everything, and it may not cover the full cost of repair or replacement. Regarding your concealed plumbing claim, we reviewed the situation, and your contractor noted that the water line was corroded and had multiple pinholes in the copper pipe. According to our terms, we cannot assist with items that fail due to corrosion within the first 30 ... read more
This company is a scam - they will not help you. We had a simple leak from the garbage disposal needing resealing and required a new flange. Our claim was denied. Their policy will replace an entire new garbage disposal but not the parts or any damages that are caused by normal wear and tear overtime. That doesn’t make sense. After speaking to Customer Service associate ***, she sent me a blank email after I asked her to send our policy, and Bridgette was unprofessional, disrespectful and her answer to every question I asked... read more
Business response:
Hello ****, Thank you for taking the time to leave a review. We truly value your feedback. Our contract offers coverage for the repair or replacement of certain items due to normal wear and tear, but please note that it does not cover all items, and may not fully cover the cost of repairs in some cases. As per your technician, the sink ****** has failed and needs to be replaced. Unfortunately, this part is not listed as a covered item in our agreement, which means we are unable to assist with the repair costs for this partic... read more
This company is a fraud. I terminated my contract in July 2024 because of bad service. They auto renewed my contract in Sept 2024 and I am still being charged for it. I just saw on **** today that this company has over 300 One star reviews and I understand exactly why.
Business response:
Hello ****,Thank you for getting in touch with us. We're glad we could speak with you yesterday and successfully cancel your warranty to resolve the issue.If you have any further questions or concerns, dont hesitate to reach out. Our award-winning **************** Team is always here to help!Best regards,Customer Care Team
Coverage is very limited, youre better off setting aside the money youd pay for a Warranty unless this is included in a home purchase. In my experience with cancelling, Its nearly impossible to get someone on the phone or speak to a manager. I froze my credit card and they contacted my bank for updated payment information without informing me. Then, when I asked to cancel over the phone, they stated they would send me a cancellation form I must sign, and assured me I would not be billed for a renewal. Sure enough the followi... read more
Business response:
Hi ******,Thank you for sharing your feedback with us. Im really sorry to hear that the warranty cancellation process was frustrating for you. While the holiday weekend did create some delays, we understand this shouldnt have impacted your experience, and were working on improving our processes to avoid such issues in the future.Ive confirmed that your December warranty payment has been refunded and that your warranty has been successfully cancelled.I also want to sincerely apologize if our **************** Team made you fee... read more
This company is so deceptive in its coverage. I was denied two claims regarding my septic system electrical repair. Do not purchase this warranty.
Business response:
Hello ****, Thank you for sharing your feedback with us. We appreciate the opportunity to clarify the details of your coverage. As outlined in your contract, we provide assistance for breakdowns of covered items due to normal wear and tear. However, not all issues are covered, and in some cases, the cost of repair or replacement may not be fully reimbursed. After reviewing your claim and the information provided by your contractor regarding the septic system, it appears that the failure is related to the wiring, which unfort... read more
Frequently asked questions about America's Preferred Home Warranty
How is America's Preferred Home Warranty rated?
America's Preferred Home Warranty has a 4.2 star rating with 9,186 reviews.
When is America's Preferred Home Warranty open?
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