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America's Preferred Home Warranty
- Appliances & Repair
- Jackson, MI
About this business
Location details
5775 Ann Arbor Rd, Jackson, MI, 49201, United States
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DO NOT USE APHW! I purchased a house a month ago, my AC went out, it was a $1600 repair. APHW is covering $375. Ridiculous! I have to pay full amount out of pocket then wait for a month for my pathetic $375 reimbursement. What's the point of having a home warranty!!??
Business response:
Hello ******,Thank you for taking the time to submit your review.Upon review of your HVAC claim, Im pleased to see that we made an adjustment in your favor. Thank you for speaking with me today about your claim; please allow ***** business days for processing.If you have any questions, our *************************** is available 24/7/365 at ************; and one of our representatives will be glad to assist you.The warranty offers coverage on a wide range of items throughout the home and attached garage that add further val... read more
They refuse payment for charges that are not listed in contract under "excluded " not covered items, at least any place I could find anyway. They will not pay a service charge if it is written as a milage charge on the bill, nor will they pay for any shipping of a part that is required to be ordered. They will ask your repairman to quote a price then they will tell you an amount they will pay. I.e. 1500 dollar quote then they say they will pay 1200 minus deductible (this is an example not actual prices) if contractor doesn't... read more
Business response:
Please see our response below to homeowner:Hello,The contract states that it does not cover everything and it may not cover the entire cost of repair or replacement of a covered item. The warranty does not cover additional costs or related expenses, which may be required to complete repairs. Upon review of your HVAC claim, I'm pleased to see that we were able to assist with an amount to help offset the cost to repair or replace your unit. Also, things like mileage fees and freight charges are not listed as covered items unde... read more
This company is pretty horrible to deal with, I would not recommend using them. They will not really cover anything and they lie and tell customers that they must speak to the contractor before doing work and that's not actually true. They will not pay for most claims and they will find any reason to try and confuse you into believing why a claim isn't covered. I won't be renewing my warranty with them, they lost my business by being scammy and unprofessional. I gave them 2 stars because they do answer phone calls (better th... read more
Business response:
Hello ***********************,Thank you for taking the time to leave us a review. I would like to review your claim, but I am unable to locate your account with the limited information provided.Please send this review along with your property address and contact information to **************************** and I will be in contact with you. Respectfully,Customer Care Support Team
We have been introduced to APHW by our realtor with the promise of great service, by the way the same realtor mentioned in many other reviews. trusting her we renewed our warranty, including additional coverage, once the original contract expired. On the pro it is easy to get in contact with the agents and connect with the company.We have an issue with our AC and the only way for APHW to help is for us to sustain a $2500 leak inspection, fully paid by us and only then they will know if and how they can support, or, thanks fo... read more
Business response:
Hello ******, Thank you for taking time to submit this review.Upon review of your HVAC claim for your central air conditioner, I'm pleased to see that we were able to make an adjustment in your favor. I attempted to contact you regarding the adjustment, but I was unable to reach you.Please call our *************************** anytime at ************ (We're available 24/7/365) and follow the instructions left on your voicemail. We look forward to speaking with you soon.Also, did you know we offer a free online blog? Its full ... read more
They will not cover Hardly anything on a replacement AC. Only wanted to cover the minimum of 500 dollars towards a replacement but they wont tell you that it is prorated when you sign up for the warranty. This business is a complete crock. Makes me wonder what all they do cover. I even had the unit inspected before the purchase of my home which came back fine. But as soon as the warmer weather came and we started running the Air unit more the unit went out. They only want to pay the bare minimum and will not at least cover h... read more
Business response:
Hello *****,Thank you for taking the time to submit your review.The contract states that approval amounts for systems beyond manufacturers/industrys standard life expectancy are at the sole discretion of the Company. However, upon review of your HVAC claim, Im pleased to see that we approved an amount to help offset the cost of repairing or replacing your 32-year-old A/C unit. Regarding the service you received, we have reviewed the calls and determined that our staff provided a quality interaction, doing as much as they cou... read more
They approved my claim. But, said they only paying out 275! The technician told them it was 1077 and they didnt cover the Freon. Which is about 300. So, in a nutshell they only paying for the part thats covered. I asked whats the point of insurance if you dont pay for the technician. This company is a fraud and a thief!!!
Business response:
Hello *********,Thank you for taking the time to submit your review.The contract states that it does not cover everything, and it may not cover the entire cost of repair or replacement of a covered item.Upon review of your heat pump claim, Im pleased to see that we were able to assist with an amount to help offset the cost of repairing or replacing your AC. However, we were unable to assist with the refrigerant recovery as it is only covered through our buyers preferred upgrade.Also, if you have any doubts about the legitima... read more
I've had a policy with **** for over ten years and made my first claim today. My HVAC unit nearly caught on fire and they will not cover any part of the repair, labor or parts because it is under a manufacturer's parts-only warranty for two more years. Listen when people tell you not to trust this company, they will find a way not to pay your claim and there's nothing you can do about it.
Business response:
Hello ****,Thank you for taking time to submit this review.Upon review of your Gas Furnace claim, I'm pleased to see that we were able to make an adjustment in your favor. I attempted to contact you regarding the adjustment but was unable to reach you. Please call our *************************** 24/7/365 at ************ and follow the instructions left on your voicemail. Did you know we also provide a blog? It's full of helpful articles and videos with tips and tricks to keep your home systems and appliances running smoothly... read more
Do not use this company. I had a part of a toilet break and cause thousands of dollars of damage to a home I purchased 2 days prior. They found a minuscule reason to deny the claim that the plumber specifically said was not the issue and that it was normal wear and tear (which is explicitly covered in the contract) yet decided they know better than a professional and denied the claim. This took them 3 months to even call me back regarding this issue. As a first time home-buyer I feel completely duped and disgusted with this ... read more
Business response:
Hello ****, Thank you for taking the time to submit your review. Upon review of your concealed plumbing claim, I am pleased to see that we were able to make an adjustment in your favor! Thank you for taking the time to speak with me today. Please follow the instructions that I gave you for receiving your reimbursement. Feel free to contact our *************************** with any questions you have. They are available 24/7/365 at ************ Further information regarding the determination that was made on your claim can be ... read more
MY APHW came with the house I bought in November. In January the heat pump located in my garage went out. It took several phones calls and emails just to get a claim started. Then the contractor must call APHW while on site to discuss the repair which was only $160 less my $50 deductible so only a $110 claim...THEY DENIED THE CLAIM stating that only the "CENTRAL HEATING SYSTEM" was covered and not my garage heat pump and I should have read the FINE print. They knew right off the bat the unit was in my garage and should have ... read more
Business response:
Hello *******,Thank you for taking the time to submit your review; I can understand your frustration.Upon review of you HVAC claim, I'm pleased to see that we made an adjustment in your favor. Thanks for speaking with me today about that adjustment and please follow the reimbursement process that we discussed. If you have any questions, please contact our *************************** at ************. They are available 24/7/365. Further information regarding the determination that was made on your claim can be found in the on... read more
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