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America's Preferred Home Warranty
- Appliances & Repair
- Jackson, MI
About this business
Location details
5775 Ann Arbor Rd, Jackson, MI, 49201, United States
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My well is not working. Have spent an hour trying to reach their claim department and it acts as though they have closed the doors. Is this a scam that takes my money monthly. Have looked up multiple numbers associated with this business and they all hang up. Unreal
Business response:
Hello *****, Thank you for taking the time to leave us a review. We apologize for the difficulty you had when trying to reach us over the weekend to file your claim. It was brought to our attention that our phone provider had a temporary outage; however, the issue has since been resolved. Please contact our **************** Team at ************; they are available 24/7/365 to help you file your claim. We also offer you a way to start your own claim online! Skip the phone call, get personal updates, and even check the status ... read more
Thank God the seller paid for this as part of closing - absolutely a waste of money.The customer service reps will ask questions of your tech until they get them to say something that will invalidate the claim. (Basically anything except the exact phrase "wear and tear due to old age" - AND NOTHINGELSE) .If you don't already have this warranty go somewhere else.
Business response:
Hello ******,Thank you for taking the time to submit your review.Per the terms and conditions of the warranty: during a service call, if no covered failure is discovered or repaired, the homeowner is responsible for the entire cost, including labor.Upon review of your account, I see that you had two concealed plumbing claims. The first was not approved because the cause of failure was the improper tightening of the **trap that lead to it leaking. Also, on your snaking claim the technician told us that they were unable to cle... read more
Terrible company. They said they won't cover the washer since we purchased it at a different house. Ridiculous.
Business response:
Hello ***, Thank you for taking the time to leave us a review. The warranty terms and conditions advise that Covered Item means those items shown to be covered on the Confirmation Page, which must be:c. Located within the main perimeter of the main foundation of the Covered Home or within an attached garage as of the Contract Start Date. When you opened your claim, you stated it was the dryer that failed, and you advised the **************** Representative that you brought your dryer with you from your previous home. Per the... read more
DO NOT USE APHW! I purchased a house a month ago, my AC went out, it was a $1600 repair. APHW is covering $375. Ridiculous! I have to pay full amount out of pocket then wait for a month for my pathetic $375 reimbursement. What's the point of having a home warranty!!??
Business response:
Hello ******,Thank you for taking the time to submit your review.Upon review of your HVAC claim, Im pleased to see that we made an adjustment in your favor. Thank you for speaking with me today about your claim; please allow ***** business days for processing.If you have any questions, our *************************** is available 24/7/365 at ************; and one of our representatives will be glad to assist you.The warranty offers coverage on a wide range of items throughout the home and attached garage that add further val... read more
They refuse payment for charges that are not listed in contract under "excluded " not covered items, at least any place I could find anyway. They will not pay a service charge if it is written as a milage charge on the bill, nor will they pay for any shipping of a part that is required to be ordered. They will ask your repairman to quote a price then they will tell you an amount they will pay. I.e. 1500 dollar quote then they say they will pay 1200 minus deductible (this is an example not actual prices) if contractor doesn't... read more
Business response:
Please see our response below to homeowner:Hello,The contract states that it does not cover everything and it may not cover the entire cost of repair or replacement of a covered item. The warranty does not cover additional costs or related expenses, which may be required to complete repairs. Upon review of your HVAC claim, I'm pleased to see that we were able to assist with an amount to help offset the cost to repair or replace your unit. Also, things like mileage fees and freight charges are not listed as covered items unde... read more
This company is pretty horrible to deal with, I would not recommend using them. They will not really cover anything and they lie and tell customers that they must speak to the contractor before doing work and that's not actually true. They will not pay for most claims and they will find any reason to try and confuse you into believing why a claim isn't covered. I won't be renewing my warranty with them, they lost my business by being scammy and unprofessional. I gave them 2 stars because they do answer phone calls (better th... read more
Business response:
Hello ***********************,Thank you for taking the time to leave us a review. I would like to review your claim, but I am unable to locate your account with the limited information provided.Please send this review along with your property address and contact information to **************************** and I will be in contact with you. Respectfully,Customer Care Support Team
We have been introduced to APHW by our realtor with the promise of great service, by the way the same realtor mentioned in many other reviews. trusting her we renewed our warranty, including additional coverage, once the original contract expired. On the pro it is easy to get in contact with the agents and connect with the company.We have an issue with our AC and the only way for APHW to help is for us to sustain a $2500 leak inspection, fully paid by us and only then they will know if and how they can support, or, thanks fo... read more
Business response:
Hello ******, Thank you for taking time to submit this review.Upon review of your HVAC claim for your central air conditioner, I'm pleased to see that we were able to make an adjustment in your favor. I attempted to contact you regarding the adjustment, but I was unable to reach you.Please call our *************************** anytime at ************ (We're available 24/7/365) and follow the instructions left on your voicemail. We look forward to speaking with you soon.Also, did you know we offer a free online blog? Its full ... read more
They will not cover Hardly anything on a replacement AC. Only wanted to cover the minimum of 500 dollars towards a replacement but they wont tell you that it is prorated when you sign up for the warranty. This business is a complete crock. Makes me wonder what all they do cover. I even had the unit inspected before the purchase of my home which came back fine. But as soon as the warmer weather came and we started running the Air unit more the unit went out. They only want to pay the bare minimum and will not at least cover h... read more
Business response:
Hello *****,Thank you for taking the time to submit your review.The contract states that approval amounts for systems beyond manufacturers/industrys standard life expectancy are at the sole discretion of the Company. However, upon review of your HVAC claim, Im pleased to see that we approved an amount to help offset the cost of repairing or replacing your 32-year-old A/C unit. Regarding the service you received, we have reviewed the calls and determined that our staff provided a quality interaction, doing as much as they cou... read more
They approved my claim. But, said they only paying out 275! The technician told them it was 1077 and they didnt cover the Freon. Which is about 300. So, in a nutshell they only paying for the part thats covered. I asked whats the point of insurance if you dont pay for the technician. This company is a fraud and a thief!!!
Business response:
Hello *********,Thank you for taking the time to submit your review.The contract states that it does not cover everything, and it may not cover the entire cost of repair or replacement of a covered item.Upon review of your heat pump claim, Im pleased to see that we were able to assist with an amount to help offset the cost of repairing or replacing your AC. However, we were unable to assist with the refrigerant recovery as it is only covered through our buyers preferred upgrade.Also, if you have any doubts about the legitima... read more
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America's Preferred Home Warranty has a 4.1 star rating with 7,677 reviews.
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