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AmeriGas Propane
- Propane
- Westfield, MA
About this business
Location details
216 Lockhouse Rd, Westfield, MA, 01085, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 5:00 p.m. |
******** customer service. Takes over an hour to reach service *********** over 1 1/2 weeks w no propane as they try to figure out service issue and appts. No followup. Would not recommend to anyone.
We had been a customer since 2014 when we purchased our home, but recent events have forced us to terminate our relationship with AmeriGas. AmeriGas repeatedly sent us messages about improving the customer experience, yet their policies do exactly the opposite and we had a horrible experience. In short, they billed us $624.37 this year for a 10-minute safety check and no gas.For the second year in a row, the propane tank that we lease from Amerigas ($131 annually) ran empty even though we are in the automatic delivery progra... read more
I would give Amerigas Zero Stars if I could. We have been a customer of ********************** for over 25 years. We were on automatic propane filling for our cook stove and back up propane heater. We completely ran out of propane over the weekend. I waited and called first thing on Monday. on Tuesday they came said they wont come down the drive way because of snow and left. The drive way was plowed down to bare dirt, sanded and salted. Oil trucks, *** and trash truck all have came down previous day and same day with out iss... read more
ZERO STAR not one! I called Amerigas three times and put me on hold for over hours. first time I called, I had to wait over two hours and hung up. the second times, I called and put me on hold over one hour and 30 mins and hung up. third time, I was on hold for over 1 hour and 40 mins an d hung up. I even used chat and put me on hold over an hour no one answered. I had to hung up cuz It was wasting my time. I emailed too and still havent heard back from them. I was so fed up. not happening first time. it happened same situat... read more
I ordered gas delivery prompted by a flyer sent to my house with a promo LUCKY26 at a price of $1.56/gallon if ordered by 3/27/2026. I called the number on the flyer, placed an order and paid with credit card. I was given a window between March 30th and April 6th. The money was withdrawn from my credit card immediately and I was charged $188.97 for 100 gallon, including taxes and delivery fees. April 6th came and gone with no delivery, so I called to check on the status of my delivery, I was told that the price per gallon ha... read more
I closed my account because I was dissatisfied with service. They picked up the tank and sent me a bill for $445 for picking up their tank. I have tried numerous times to call but am on hold over an hour. I am a senior on fixed income and do not have this money or feel I should owe them. I plan on calling ***************************** of aging, and a lawyer.
Horrible customer service (hold times, foreign accents). Lies about reasons for failed delivery. Avoid this company if you can.
AmeriGas has been absolutely reckless with billing. I had $360 in my account before the due date, ready to pay my bill, but they failed to process it on time. As a result, I was hit with unfair late fees since Dec 2025 all the way through Mar 2026.I reached out to customer service multiple times, explained that this was entirely their mistake, and yet the fees remain. This isnt just inconvenient, its stressful and financially damaging. A company that cant process payments properly shouldnt be handling anyones money.If you va... read more
This company completely hurt my family. There were so many problems that they failed to help us with and then gouged my mothers banking account over and over after we tried in vain for months to get them to cancel service. I cannot believe how dishonest and rude a company can be. Please, please consider another propane service and do not give this one a single thought so that you are not hurt like we were.I wish there were some way to get my mothers money back. This is a really sad story. If somebody knows how we can remedy ... read more
Frequently asked questions about AmeriGas Propane
How is AmeriGas Propane rated?
AmeriGas Propane has a 1.2 star rating with 1,140 reviews.
When is AmeriGas Propane open?
AmeriGas Propane is open now. It will close at 8:00 p.m.