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AmeriGas Propane
- Propane
- Westfield, MA
About this business
Location details
216 Lockhouse Rd, Westfield, MA, 01085, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 5:00 p.m. |
It doesn't allow a negative or 0-star option!BEWARE BEWARE BEWARE !!!!I am 67 years old. A veteran. Disabled and a recent cancer patient still in recovery. BEWARE of this company! It is the worst propane company I have had dealings with, in my life.We signed on as a new customer in December 2025. Signed up for auto refill and auto pay. Everything to make things a smooth as possible.We got to the end of January 2026 before the 1st ice storm and weather warning cold snap. I called several times to make sure I got refilled beca... read more
My propane service began in Nov. 1993 with Carolane propane in *************, **. The contract does not specify a specific charge to cancel service or pick up the propane ******* 2012 AmeriGas purchased Carolane Propane and I continued service under the same terms without signing any contract agreeing to new fees. For or than a decade I have maintained service with AmeriGas under the assumption that the original agreement remained in place. Recently I requested that AmeriGas remove their tank from my property. As a result Am... read more
Zero stars. All talk. Amerigas takes your money quickly. Was told we were added to the list to get gas. We had several calls in 2 weeks time to get gas, they never showed every time. They said l will add you to the list. Thats all they kept saying and they never showed over and over. We were never added to the list. They did not see our name on it. Empty promise. But they got our money! We have not gotten it back yet. Was told it has to go through the office. Well, with several calls in ( and they are very long que waits) to... read more
I had issues with them refilling the tank and then they let me run out in the middle of winter. They then said it would be over a week until they could fill it. I switched companies and told them to pick up the tank. It sat in my yard for over a year and then they picked it up and gave me a $500 charge!
I doubt ******* ***** will ever read this, but he has NOT "turnaround AmeriGas, including initiatives to return customer service centers to the ** and improve billing/logistics. A two week widow to provide gas? Nickeling and Diming the customers. It is outrageous that ********************** said that they were delivering gas and did not. Said there 6 year old tank was worth $1290, yet charged me $1460. Said if I didnt want the tank, I would cost $419 not to use it anymore and Id have to give them a 30 days written reason why... read more
On 1/17/26 I requested a fill up of my tank from Amerigas. My tank at the time read ~30%. On 1/20/26 the driver arrived to make a delivery. We received 2 invoices for that delivery. The first is for ***** gal, or approximately *****%. According to this invoice, I only had ***** gal or *****% left in my tank. That would mean I used between 25 gal and 35 gal, or 5% and 7%, in three days. Since my current reading shows my tank at 66%-68%, I have used approximately 14% in 31 days. That's 2.25 gal or
AWFUL AWFUL AWFUL Avoid at all costs. I have literally spent 4 days on the phone trying to get an issue resolved. There are many propane providers...Use someone else
Amerigas doesn't even deserve one star. Price gouging would be an understatement. They filled 100 gallons of LP in early February at $4.899 per gallon. My neighbor had his filled at the same time by another company for $2.04 per gallon. So I paid over $300 more for the same number of gallons. Highway robbery. Switching companies as should everyone else.
If I could give zero stars I would. Have been promised delivery for The past week - have spent so much time on the phone trying to find out why I'm not getting my delivery only to be promised it will be here "tomorrow" now I'm dangerously low on propane and no delivery in sight. Will be switching companies. Stay away from Amerigas!
Frequently asked questions about AmeriGas Propane
How is AmeriGas Propane rated?
AmeriGas Propane has a 1.2 star rating with 1,140 reviews.
When is AmeriGas Propane open?
AmeriGas Propane is closed now. It will open tomorrow at 7:00 a.m.