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Andy Mohr Avon Nissan
- Car Dealers
- Avon, IN
About this business
Location details
8867 Rockville Rd, 8867 E US Hwy 36, Avon, IN, 46123, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Watch out for the Hidden Fees on Used Cars! Thought we had a deal and then all of the sudden it was $1,500 more. In addition they wanted $299 for VIN etching that was already done during the original purchase. Went over to Ed Martin and they had none of those fees.
They pass you around and there’s no personalization. They bomb you with emails once you give them your email address. They make appointments fir you then they don’t know why your there. I drive up there twice in 8 months and they didn’t know why I was there.
Business response:
Hi Roberta Keil, we can assure you that we do not find this type of behavior acceptable, and we will address the situation you have described with our sales team. It's upsetting to hear that you did not receive the top-notch service we strive to provide. I hope in the future we could restore your confidence in our business. Thank you again for taking the time to reach out to us. -Jade, Owner Loyalty Manager
They emailed me all week about a few cars, I took a Friday off work and Talked to them before I came in and they said the cars were still available. After driving a hour to them I am them told that is not the case, they sent one to “auction” and sold the others. They also wasted 3 hours of my time in the process. The first hour I sat waiting on someone to come help me and the receptionist catches me as I’m leaving and says “I forgot to tell them to help you” which is whatever. They get a sales person and that sales person to... read more
Business response:
Hello Carrie, Thank you for taking the time to let us know about your recent visit with Andy Mohr Avon Nissan. I want to apologize that you had such a frustrating experience. Our staff try their best to keep our customers informed on the availability of our vehicles and unfortunately it does take up to 24 hours for our website to be updated when something has been sold or sent auction. We are working to improve and communicate this to our internet sales team in a timely manner. It's never our intention to take your time for ... read more
Got bait and switched twice here. Called to confirm a car was in stock, drove up an hour later, car had been sold 5 days prior!!! Ok well they have this other one, a year newer. They say no negotiation on internet prices (this is industry standard so no worries). But when we are looking the car is “certified” so the internet price is wrong and it will cost an additional $1500. So the internet price was negotiable it seems, just not in my favor only yours to the time of $1500 No thanks, go to somewhere else folks, Andy... read more
Business response:
Bill Hoadley, we regret to hear that you had a negative experience with us. It is never our intent to play games and bait and switch our customers. I'm sorry for the miscommunication you received on the availability of the original vehicle you were inquiring about but it seemed as if our sales consultant had the wrong vehicle on your profile and that was the vehicle she was referencing when checking the availability. I can't really explain why but Nissan does not allow us to include the certification cost in our online prici... read more
I think I was sold a warranty I didn’t need. The SUB has a passenger seat that doesn’t move forward. I should have purchased the 2013 Nissan Pathfinder
Business response:
Karen Brooks, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. I would like to get some additional feedback about your experience. Please give me a call back at 317-279-2685. Jade Cobb, Owner Loyalty Manager
Wish I could give this place negative 5 stars. They were not honest from the jump. I inquired about a trade in for a 2021 Nissan Rogue. I was in communication with this team from 7am up until I left the dealership. I told them what I wanted and the payment I needed. I did an credit application before I went into the dealership. I was told before I drove an over an hour way that I was approved with no down payment and the Payment I had asked for. When I got to the dealership they did not run my credit in advance which I had ... read more
Business response:
Hello Ellen, I appreciate you taking the time to write about your experience at our dealership, even though it is not easy for us to read. I can understand how frustrating this situation is since you were under the impression that your credit had already been approved. Our intention is never to make our customers feel embarrassed but the banks sometimes require documentation on trade vehicles. We would like the opportunity to turn this situation around and get you approved on a vehicle moving forward. I will check in with o... read more
Too long to even want to talk about
Business response:
Hello Cliff I have been trying to find your contact information in our system to reach back out to you. I would not be able to contact you through Facebook directly. I would like to get more feedback regarding the situation and can be reached at 317-279-2685. Thank You.
I found a vehicle online(2018 NISSAN ROGUE SV) and called the dealership and talked to a representative(Kz)and made an appointment at 3:30 to look at a car. Before heading out, I text to the same lady(Kz)again and let her know we were running about 15 min late. She said it's fine and meet Nick Burd when reached. When we arrived we were ignored in the lot by the usual vulture-type salesmen, the person(Nick Burd) we were scheduled to see never came out. I requested I would like to get more details to finalize the deal then one... read more
Business response:
Hi Ashutosh Awasthi, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described with all parties involved with your recent visit. I do apologize that we were not more transparent regarding the total cost of the vehicle. If given a chance I would like the opportunity to turn your experience around.
I took my Nissan Rogue 2016 to service on May/14/2020, all good that was my idea and the reports i was giving, the Sunday May/16/2020 didn’t turn on at all, battery was dead, why battery failed after 2 days of the service and they didn’t detected this problem? , i swap the battery now the check engine light turned on after 2 days, I brought the car to the service area again and ask, and to scan and review they want to charge me 125 dlls , I will think that they will review or scan just to now the issue and then if something ... read more
Business response:
Alex Mtts, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve.
Frequently asked questions about Andy Mohr Avon Nissan
How is Andy Mohr Avon Nissan rated?
Andy Mohr Avon Nissan has a 4.3 star rating with 6,871 reviews.
When is Andy Mohr Avon Nissan open?
Andy Mohr Avon Nissan is open now. It will close at 6:00 p.m.