This profile has been claimed by the business owner or representative.
Andy Mohr Avon Nissan
- Car Dealers
- Avon, IN
About this business
Location details
8867 Rockville Rd, 8867 E US Hwy 36, Avon, IN, 46123, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
We purchased a used vehicle, and before we left we realized the key fob didn’t work. The salesman said it was just a battery. When I got home I put a new battery in and it still didn’t work. I went back in the next day to see if they could fix it or get me a new one. I was told that I purchased a used vehicle As Is. What a bunch of crap. I questioned it the day I bought it. I said I thought it was the least they could do after spending so much in a car. Plus what does a key fob cost a dealership? After complaining for a lon... read more
I don't expect a dealership to hold a vehicle that you were interested in, but I do expect a courteousy call that said vehicle has sold when you have a scheduled appt to see it later in the week. Drove over an hour and a half to see a vehicle that sold the day prior. Absolute waste of time and gas money. Then tries to show "next best vehicle". Absolutely not. Why would you think that we will give you thousands of dollars after wasting our entire Saturday afternoon? Now had we gotten a call, I would have been more than happy ... read more
Business response:
Hi Natalie Quinn Smith, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We try our best to keep our customers updated on the availability of our vehicles, and I want to apologize that this was not communicated to you before coming into our dealership. We will use this as an opportunity to better our communication skills within our dealership.
I bought a new 2020 Nissan Murano Platinum on October 24, 2020. It has some acid rain spots on hood that I showed salesperson before we left lot. After thorough inspection next morning, realized it was really something. I have been trying to get the issue fixed since October purchase. Frustrated with dealership!
Business response:
Cindy Wilguess, we regret to hear that your experience with us was not a more positive one. Falling short of meeting your expectations is not to the standards we strive to achieve. Thank you for providing this information so we can improve upon our services.
Our experience was quite awful. I was very upfront to the salesman that I wasn’t leaving the lot purchasing a vehicle that evening. My only intentions were to test drive and see what the trade in value would be on my current car. It was my first time test driving that vehicle, yet the salesman didn’t go with us on the test drive. I didn’t know what features the vehicle had, yet they wanted me to buy that evening. I received $1,000 more for my trade in elsewhere. The finance manager was rude and pushy, trying to get my signat... read more
Business response:
Hi Crystal, I am sorry to hear that you head a less than pleasant experience with us. Currently our sales staff is not accompanying customers on test drives due to the pandemic. We are taking every precaution to keep our sales staff and customers safe during these times, We do try to price match on trades, however if we are not made aware of other offers we give you what our appraiser states to be it's value. We understand purchasing a vehicle is a big decision and we try to be as transparent and concise as possible. If ther... read more
was hoping to purchase a suv from this dealer but after 2 phone conversations practically begging for someone to help me with some information about the vehicle no one seemed to care in the least if they made a sale and potentially a new customer or not by not returning a simple phone call!! I have cash in hand and these people seemed as if they care less about selling me a vehicle! granted it was a older less expensive suv at 5,000 dollars but my confusion is if you don't want to worry with selling it why put it on your web... read more
Business response:
Richard Bowman, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Falling short of meeting your expectations is not to the standards we strive to achieve. Thank you for providing this information so we can improve upon our services.
Not a very trustworthy and dishonest place. The manager Pat Hurst was very rude and some day he might learn what integrity means.
Business response:
Good morning Doug, if you could please email me about your experience so I can work towards a resolution for you that would be much appreciated. Zachary Smith Owner Loyalty Manager Andy Mohr Avon Nissan zsmith@andymohr.com
Shady. Trying to purchase a used car that was “on sale” for $12,500 but the original price was $16’995 and you would charge me a 7% tax on the original price and not the purchase price? Plus the $995 for the proof of certification for a certified car? plus the $590 documentation fee...... buyer beware!
Business response:
Hi Ariel, looking back through your visit I see that the vehicle you were interested in was originally listed at $14,995 and that we had it discounted to $12,500. Unfortunately the certification fee is standard on all certified Nissan vehicles and is what Nissan charges for cost of certification. Sales tax is only charged on the selling price of the vehicle plus the fees not the original list price of the vehicle. If you would like a more in depth explanation of our fees please feel free to reach out. I am sorry that we coul... read more
Rude. Only car about making a profit. False advertising
Business response:
We would like to have a better understanding about your experience. Please reach out to us at (317) 279-3333 at your earliest convenience and we will do our best to resolve this with you.
I purchased a 2014 Nissan Pathfinder in 2017 in which I have had the transmission fixed once and completely rebuilt a second time in March of 2019... the transmission has gone out a third time and they want me to pay $4400 to get it fixed. Why would I do that?! Nick refuses to work with us to trade the truck in at a reasonable price...I would not recommend or refer business to Andy Mohr Nissan as they are con artist!!
Business response:
Dawn Hudson-anderson, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around.
Frequently asked questions about Andy Mohr Avon Nissan
How is Andy Mohr Avon Nissan rated?
Andy Mohr Avon Nissan has a 4.3 star rating with 6,871 reviews.
When is Andy Mohr Avon Nissan open?
Andy Mohr Avon Nissan is open now. It will close at 6:00 p.m.