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Andy Mohr Avon Nissan
- Car Dealers
- Avon, IN
About this business
Location details
8867 Rockville Rd, 8867 E US Hwy 36, Avon, IN, 46123, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
After getting the battery changed in a key at the Andy Mohr location on Lafayette Road (For which they did not charge a fee), I took my wife's key into the Avon location and was charged $10.00 to get the battery changed. If I would have known the service would be so different between the two companies with the same name I would have continued to drive out of my way to get the batteries in my keys changed. At least be consistent...
Business response:
Dustin Wood, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve our services.
showed up on time for my scheduled appointment to buy a vehicle already confirmed as available, informed it had just sold an hour or so before I got there by a rude haggish person, and the associate i was scheduled to see never came out. i wouldn't be mad if it hadn't wasted two hours of my husband's life but it did and you owe him an apology "NiCkBuRd" and a back rub. maybe a bubble bath as a pre apology for the next pos nissan we drive.
Business response:
Echo Proxi, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve our customer service skills. I want to apologize on behalf of our entire team here at Andy Mohr Avon Nissan.
RecommendedWell I love my Nissan Licks but.... I feel that the salesman thought of me as an old lady buying a new car. He promised me the moon included with the sale and a good review of him and I received nothing. You know...the extras. In the deal I was supppse to get a window tint...that never happened. Then floor mats thrown in....that didn’t happen either. Then later in a couple of weeks he called me to tell me if I answered Nissans review of the sale of the car ... he would send me a gift card to a local Avon, IN restaurant .... read more
Business response:
Hello Pam I am happy to hear that you are enjoying your Nissan Kicks. I am very disappointed in your sales consultant not following through with what was promised during the sale process. I am really sorry about how things were handled with you. I would like to discuss this matter further with you. Please give me a call back at 317-279-2685 and ask for Jade.
Buyer beware- advertised pricing for certified preowned vehicles are false. Besides the fact that this dealer COMPLETELY wasted my time after I was very clear I didn’t want to drive an hour if there was no legit preapproval or approval and made it clear what price range/down payment range we were in. On top of all of that, they refused to give me the actual terms of my eventual approval (after sitting there over an hour) and added on a charge of over $1500 to “certify the vehicle”.
Business response:
Hi Kara Steuer, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. I will speak with our staff directly so this would not happen in the future.
Hello . Went and bought a car 3 WEEKS AGO and not even 2 DAYS AFTER it started having issues, when I went and told Caleb dirbyshire he shrugged it off like it wasn’t his problem , and then his supervisor was even worse he was super unprofessional didn’t disclose anything to us when buying the vehicle and made fun of me and when asked about “lemon law” which is very much a thing here in Indiana , all I can say is don’t waste your time find a place willing to right their wrongs, or better yet find a place that won’t sell a car... read more
Business response:
Casey Jackson, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve.
I will say, Jeff was an awesome, and understanding salesman! I just think the whole Andy Mohr name is kind of greedy. I understand it’s a business, and they need money, too. But don’t sit here and say “oh our finance manager **** is very understanding and easy to work with”. But when I get in there, everything is an arguing point. Like I already said, I understand there’s a business to run, but maybe be a little nicer if you want to keep customers. Especially the middle class customer.
Business response:
Hi Ashlee Hanna, we appreciate your honest feedback, as we are always looking for ways to improve. I want to apologize that our staff was not more understanding when working with you. We are in the process of adding additional training to ensure customer satisfaction. We hope that you would give us the opportunity to make your experience better.
Drove 2 hours to look at a vehicle that wasn't available after 2 days of frequent communication . Very disappointed because they couldn't or wouldn't offer something comparable within my budget.
Business response:
Hi Stacie Card, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. I apologize that you were not updated on the availability of the vehicle before coming out to our dealership. We are working on getting our systems updated when a vehicle sells so that we don't waste our customer's time in the future.
Horrible service any location.
Business response:
We would like to work towards a resolution, so if you are willing, please reach out to us at (317) 279-3333 to discuss this further.
Said a car was available for sale on 3 different occasions so we drove up to it. It was an hour drive just for them to say the car had a transmission issue.
Business response:
Ethan West, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. I apologize that you were not updated on the condition of this vehicle. We will use this as an opportunity to improve our communication skills with our staff and customers.
Frequently asked questions about Andy Mohr Avon Nissan
How is Andy Mohr Avon Nissan rated?
Andy Mohr Avon Nissan has a 4.3 star rating with 6,871 reviews.
When is Andy Mohr Avon Nissan open?
Andy Mohr Avon Nissan is open now. It will close at 6:00 p.m.