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Animal Emergency and Specialty Hospital of Grand Rapids
- Emergency Pet Hospital
- Grand Rapids, MI
About this business
Location details
3260 Plainfield Ave NE, Grand Rapids, MI, 49525, United States
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RecommendedVery good service. Love their online registration process that allows you to determine the amount of testing/treatment and CPR or DNR ahead of time. We had an hour and 15 minute drive to get to their facility, but my pet was taken in immediately when we arrived. My only complaint is the lack of information we received while waiting 1.5 hrs for them to observe my pet. I wish they would have told us that all seemed well shortly after arriving, but they wanted to watch her for a while.
Business response:
We appreciate your input and are always working to improve. Thank you for sharing your experience with us. We wish you and Chloe all the best.
RecommendedThey were very friendly and welcoming. A very stressful time and having such kind staff was very comforting.
Business response:
Thank you for sharing your experience, Dianne. We're glad to hear that our staff were friendly and welcoming during your visit. Alfie is such a sweet boy and we wish him all the best!
RecommendedYou guys are amazing. You went above and beyond during our very painful time. Thank you for the amazing job you did.
Business response:
We deeply cherish the opportunity to assist you during a difficult time. Thank you for your kind words.
RecommendedThe staff and care are top notch. Ability to text in and get updates is great. As well as good morning text from my pups with pictures. Communication was great.
Business response:
Thank you for sharing your positive experience with us. Your feedback is incredibly valuable.
RecommendedWe were so impressed with the care here! Would highly recommend! They sent us text updates and photos throughout our dogs stay. They were very flexible with choosing services that fit into our budget as well.
Business response:
We're pleased to hear about the great care Marley received at our hospital. Thank you immensely for recommending us!
Recommended5 stars! The staff was helpful over the phone; prompt attention when we arrived and were very caring with my pet. XO 🐾
Business response:
Thank you so much, Debbie!
RecommendedI had a really good experience. They made sure they worked fast to meet my dogs needs, and get him comfortable. They didn’t push for any testing that wasn’t needed. The vet was very knowledgeable and took her time to explain everything to me. Also made sure to answer any questions I had. I feel she was very honest and caring to get my dog back up and feeling better. I highly recommend this place. I will continue to take my dog here if needed in the future.
Business response:
Amber, thank you so much! Hotchie is so precious and we hope he is feeling much more comfortable! Please don't hesitate to reach out should you need us in the future! Sincerely, Amanda
RecommendedCannot recommend this place highly enough. Our kitty Ash had a blocked urinary system and our vet told us to go to an ER vet so I chose this one. I'm so glad I did! I was able to check in online and when we got there they took our baby back immediately. Wonderful staff! Every single staff member was so kind and compassionate. They keep you updated every step of the way and follow up afterwards. I can't thank them enough for saving our boy. Rest assured that in an emergency, you can trust these folks with your pet's life.
Business response:
We are pleased to hear about your positive experience at our hospital. Thank you for sharing your feedback about Ash's treatment. We're glad our staff was able to provide immediate care and keep you updated throughout the process. Our team strives to offer compassionate and efficient emergency care for all pets, and we're grateful to have been able to help your boy. Thank you for trusting us with Ash's care during this critical time.
RecommendedVery caring team! They did a great job treating my canine best friend.
Business response:
Thank you so much, Travis!
Frequently asked questions about Animal Emergency and Specialty Hospital of Grand Rapids
How is Animal Emergency and Specialty Hospital of Grand Rapids rated?
Animal Emergency and Specialty Hospital of Grand Rapids has a 4.4 star rating with 4,724 reviews.
When is Animal Emergency and Specialty Hospital of Grand Rapids open?
Animal Emergency and Specialty Hospital of Grand Rapids is open now. It is open 24/7.