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Animal Emergency and Specialty Hospital of Grand Rapids
- Emergency Pet Hospital
- Grand Rapids, MI
About this business
Veterinary Clinics & HospitalsVeterinarians
Location details
3260 Plainfield Ave NE, Grand Rapids, MI, 49525, United States
Get directions
RecommendedTheir communication is amazing. Every time I texted for an update, I received a thoughtful answer from a doctor within half an hour at most. I never felt rushed or burdensome when visiting during my pet's hospital stay. He was discharged with complete, easy to read directions for his after care.
Business response:
We are so glad to hear that you had a positive experience with us, Kathleen. Thank you for your kind words and for trusting us with your pet's care. We are always here to provide the best possible service for you and your furry friend.
My dog had an emergency late Thursday night, Animal Emergency of GR was truly "there" for us and literally saved my girl's life. We encountered nothing but kindness and skill from the staff, promptly and professionally. I had no doubts in leaving her there overnight as they cared for her, and they were also very patient in answering all my questions and concerns once I got her home. I would not hesitate to recommend this facility and their staff, and it's impossible to thank them enough for getting my furfamily home. They... read more
Business response:
We are so grateful to have been able to help your dog in her time of need. Thank you for trusting us with her care.
I took my dog here in the middle of the night Wednesday (which was really Thursday morning) and I have nothing but good things to say about our experience. They were very friendly and helpful. Everyone gave my dog lots of love and attention. They were very good at explaining what was going on and the next steps. I had no anxiety leaving him there for his procedure as everyone made me feel incredibly confident in their ability to take the best care of him. I *hope* I don’t have to bring him in for any other urgent issues, but... read more
Business response:
We appreciate your kind words and are glad to hear that you had a positive experience at our hospital. Thank you for trusting us with your dog's care. If you ever need us again, don't hesitate to call us at (616) 361-9911.
Brought my dog Batman in on Monday due to a possible seizure and the staff were so compassionate from the 3 people working up front first who saw me super upset and worried and then when I met with the veterinarian, he made sure I understood and gave me options of next steps…for a place you don’t want to have to go to the staff was superb. The worst part was the wait and they were honest and upfront about that which I appreciated.
Business response:
We appreciate your feedback, Ashley. We apologize for the wait you experienced and thank you for understanding.
I brought my dog Beck in for an emergency visit, they were amazing with him and were sensitive to me. They gave me different options of how to diagnose and treat his pain, with various costs. I appreciate the detailed information on cost and benefits of the treatments. Beck is doing awesome after his treatment and i would recommend Animal Emergency of GR to anyone that needs a vet. Thank you to the team that helped.
Business response:
We are so glad to hear that Beck is doing well after his treatment! Thank you for trusting us with his care.
We had good timing so we got in right away. Staff were kind and caring. I appreciated the Provider offering options as far as testing since our dog was stable. Waiting area is spacious and comfortable and you are given the option to leave and come back if you prefer. I am used to being with my dog during her exam so it was a little strange to be out in the waiting room. It seems like I could be a good source of information since my pet can’t talk. Humans are allowed to have someone with them in the ER. Just a thought…
Business response:
We appreciate your feedback, Carole. We understand your concerns about being with your pet during the exam and will try to make this more accessible in the future. Thank you for choosing Animal Emergency and Specialty Hospital of Grand Rapids.
Wednesday we came home to our ferret, Carbon, not moving and unresponsive, in a shock like state and shaking and couldn’t move. After calling prices for over an hour we finally got hold of this place. After the 1.5 hour drive, we were brought in for our Carbon to be taken back immediately. After a little over a day and a half, it was finally time to say goodbye to our baby. The heartbreak is so hard but I know he was in hands of people who tried to save him. They have a text number you can text with to check in, which is rel... read more
Business response:
We are deeply sorry for your loss and appreciate you sharing your experience. Our team strives to provide the best care possible for all our patients, and we are grateful for your kind words during this difficult time.
Thank you for taking such great care of my bunny, Bean! She has made a quick recovery and we're so grateful you were able to help us!
Business response:
We're thrilled to hear that Bean has made a quick recovery! It was our pleasure to help and provide the care she needed. Thank you for choosing Animal Emergency and Specialty Hospital of Grand Rapids.
Absolutely wonderful experience. Christmas Day I had an emergency with my shih tzu. They got him in right away, took care of surgery, provided all the meds we needed. The staff was phenomenal and they were able to save his eyesight. Everyone was more than helpful and comforting and accommodating to me during the stressful wait.
Business response:
Thank you for sharing your positive experience with us, Sarah! We're glad we could provide immediate care for your shih tzu on Christmas Day and save his eyesight. Our dedicated staff is always here to help and provide comfort during stressful times. If you ever need our services again, please don't hesitate to reach out at (616) 361-9911.
Frequently asked questions about Animal Emergency and Specialty Hospital of Grand Rapids
How is Animal Emergency and Specialty Hospital of Grand Rapids rated?
Animal Emergency and Specialty Hospital of Grand Rapids has a 4.9 star rating with 3,552 reviews.
When is Animal Emergency and Specialty Hospital of Grand Rapids open?
Animal Emergency and Specialty Hospital of Grand Rapids is open now. It is open 24/7.