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Animal Emergency and Specialty Hospital of Grand Rapids
- Emergency Pet Hospital
- Grand Rapids, MI
About this business
Veterinary Clinics & HospitalsVeterinarians
Location details
3260 Plainfield Ave NE, Grand Rapids, MI, 49525, United States
Get directions
Google reviews (2,348)
RecommendedMy little dog went in at 3am for symptoms of sand impaction which she indeed had. At every level of our experience at the hospital, the staff was absolutely amazing. Professional, kind, patient, and very supportive! They were organized, busy with patients, and treated us so well! My only question is how did they do it?! I am incredibly thankful they are in my community.
Business response:
Hi Julia, thank you for your kind review. We’re glad that we were able to provide care when your pet needed it. Thank you for your visit and we hope that both you and your pet take care!
Everyone was so friendly and caring. My cat received excellent care. I appreciated the text communication so I understood every step of the process. My little buddy was well taken care of and was treated quickly and efficiently. I love that they run like a people ER, seeing your non-emergent pets until they can be seen between emergent patients. Being able to drop your pet off for them to keep on site is so much better than having to wait on site. It gives you the freedom to run other errands or return home until your pet's ... read more
Business response:
Hannah, thank you for entrusting your pet to our care. We understand how difficult emergencies can be and are so glad to have been able to provide the necessary care and comfort to your furry family. We hope that we can continue to provide the same exceptional care to all pets that come through our doors!
When our vet office is closed and does not do after hour emergencies, I had no idea where to go. Thank God I was given the number for AEH. Our 3 year old dog, Archie was stressing out with an infection causing him a lot of pain. It was worth the 75 mile drive one way to find someone to calm him down and find the issue causing his pain. We dropped him off at 11pm, got a call around 3am with the suggested treatment plan and a call close to 6am that we could come pick him up. It was such a relief to see him so improved in ... read more
Business response:
Jan we appreciate the review! Our staff care about every pet that walks through our doors and the sentiment is an encouragement.
My 3 month old Flemish Giant rabbit Ricky needed sutures for a serious laceration of his eyelid and under his arm. I was very grateful that they were able to treat him and with how patient and helpful they were with my questions and finding payment solutions. It’s a relief to see that Ricky is relaxed and healthy after his treatment. Not many veterinarians are able or willing to treat rabbits due to how delicate they are.
Business response:
Thank you for the update and review! We hope Ricky is feeling much better.
I have called AEH many times with emergent questions. Today, it was because Leilani moved her foot just as I was cutting her nail, and she began to bleed. She does not like her nails to be touched, and would not let me stop the bleeding. I called AEH and the AEH staff instructed me on what to do and when the situation would warrant a trip to the ED. Leilani’s bleeding did not stop and we made our way to the hospital after checking in beforehand. The veterinary technician took Leilani back and came out with her five minut... read more
Business response:
Taegan, Thank you for taking the time to share your wonderful experience at Animal Emergency Hospital. We are thrilled to hear that our team was able to provide prompt and helpful instructions during your emergent situation with Leilani's nail. It brings us great joy to know that Leilani received excellent care from our veterinary technician. Our team is committed to going above and beyond for our patients and their owners, and we appreciate your kind words. It is so thoughtful of you to consider others and we do have an ... read more
Great experience. Doctors were very attentive and responsive. Loved the text communication. Staff was compassionate and caring.
Business response:
Kristi, thank you for your kind review of our Animal Emergency Hospital. We are delighted to hear that you had a great experience and that our doctors provided attentive and responsive care for your furry friend. We appreciate your feedback regarding our text communication as well. Our team strives to ensure that our patients receive the highest level of care and that our clients feel supported during stressful times. Thank you for choosing our Animal Emergency Hospital and for taking the time to share your positive experie... read more
if you are having a pet emergency this is definitely the the place to go. First time for us. Martini was taken care of very well. We won't ever be going back VCA. DR. Osborne was fantastic. She loved my cat, Martini and took very good care of him. They staff treated us very well and took care of Martini. Thank you so much.
Business response:
Amber, Thank you so much for taking the time to share your positive experience at Animal Emergency Hospital. We are delighted to hear that Dr. Osborne provided excellent care to Martini and that our staff treated you and your beloved pet with kindness and respect. Take care and thank you again for choosing Animal Emergency Hospital! Animal Emergency Hospital Response Team
Peep has been here twice now and both times the staff are so friendly and compassionate. They updated me whenever I asked and kept me in the loop on everything. I will forever recommend them to take care of your babies. Peep says thank you to all the amazing staff and doctors!
Business response:
Dawn, Thank you so much for taking the time to leave us such a kind review. We're thrilled to hear that both visits to our Animal Emergency Hospital were positive experiences for you and Peep. We're truly honored to have your recommendation and we look forward to continuing to provide exceptional care for Peep and all our other patients. Please give Peep a gentle pat on the head from all the amazing staff and doctors here. If you ever need assistance in the future, please don't hesitate to reach out to us at (616) 361-991... read more
One of the hardest days of our lives and we felt very comfortable. All the staff was very caring and professional. Communication was great.
Business response:
Kelly, Thank you so much for taking the time to leave us a review. We are truly sorry to hear that you had to experience such a difficult day, but we are grateful that you felt comfortable and supported during your visit to Animal Emergency Hospital. Our staff strives to provide compassionate and professional care to every patient and their human family members.
Frequently asked questions about Animal Emergency and Specialty Hospital of Grand Rapids
How is Animal Emergency and Specialty Hospital of Grand Rapids rated?
Animal Emergency and Specialty Hospital of Grand Rapids has a 4.9 star rating with 3,069 reviews.
When is Animal Emergency and Specialty Hospital of Grand Rapids open?
Animal Emergency and Specialty Hospital of Grand Rapids is open now. It is open 24/7.