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Apex Roofing & Restoration
- Roofing
- Hoover, AL
About this business
Location details
4601 Southlake Pkwy, Hoover, AL, 35244, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Apex came to our door Offered to inspect our roof For free. There was damage. They walked us through the phone call with our insurance *** to describe damage, so far so good. We sign a contract that if for some reason we choose another Company after they do the leg work we have to pay a fee. Our ************* does inspection and confirms damage. Someone came with samples to choose a roof. ************ stays in touch but we hear nothing else from Apex. Months go by, insurance *** says Apex is trying to charge them $80,000 for... read more
Do not recommend!List of issues are as followed:Subcontract their work.Roofer put a hole through my newborn nursery ceiling, displaced my family for over two months . Had to call multiple times expressing frustration and concern just to get matter notice.( zero concern from company)Roofers left satellite hanging for roof almost shattering bedroom window( had to personally remove myself) Had to call to get dumpster removed from my driveway. Installed wrong color gutters ( was told they subcontract their work and did not know ... read more
Business response:
Apex is sorry to hear of your unpleasant experience as we strive to ensure the install process go as smoothly as possible. ****, the Director of **************** did leave a voicemail for the homeowner on 7/12/23 @ 11:21am CST to discuss his issues. At this time she is waiting on a return call.
BUYER BEWARE. This company has taken advantage of my elderly parents and charged them 46K for a roof replacement. They also damaged the property and did not even complete the job. They left garbage all over the home as well. Shame on this company for taking advantage of elderly and sick ************'s disgraceful.
THE worse customer service I've ever encountered. To say the customer service is horrendous would be an understatement, no one ever returns your calls (if you can get someone's contact number) and the emails go unanswered. It took me a full year to get the whole process completed. Do not use this company. I'd sooner rip off my own roof and install a new one than ever use this company again.
Business response:
Apex apologizes that *************** felt the **************** wasn't up to her standards. After reviewing the file, it appears that the homeowner spoke with *****, ******* and Courterica several times between 5/9 and 5/17. On 5/17 @ 9:22am CST, ***** emailed the homeowner the document she requested.
DO NOT DO BUSINESS WITH THIS COMPANY. THEY STOLE $20,000 FROM **. SETTLED WITH OUR INSURANCE AND KEPT THE MONEY. BEEN OVER 2 YRS NOW.
Business response:
************** spoke with the Director of ***************** ****, on 5/4/23 who apologized for the lack of communication on Apex's part and assisted the homeowner in moving forward with getting his install scheduled. This matter has been resolved.
Apex was contracted through an insurance claim and then a settlement by the insurance company. The settlement check went to Apex bypassing me and the mortgage company. This was my fault as I didn't think I needed to release money during the various stages of the roof replacement. Big mistake! During the initial schedule I aquised the company of putting me off after they kept canceling and rescheduling because they had the money and no incentive to do the work. I did get a call from ***** who introduced himself as an owner. *... read more
Business response:
****, Director of *********************************** rep ******** reached out to the homeowner on 4/6 & 4/5 respectively, apologizing for the lack of communication in rectifying his concerns. The only concern remaining at this time is the driveway, all others have been addressed. Apex is actively working with ********************** towards resolution and will ensure communication is up to date along the way.
After a roof replacement on our home the company was not responsive to our issues with the job done. It was 6 months before their corporate office finally called asking about our issues: (1) align crooked gutters, (2) skylight replaced with wrong fixture. Another 3 months passed and the gutters were finally fixed. The incorrect skylight, which no longer provides adequate light to our great room, was never replaced to our satisfaction. Instead Apex called asking for an additional payment to correctly replace the skylight fixt... read more
This is **************************** and the official language is English. First I must make it clear that I don't care what race or nationality contractors are, but Apex had a team of Hispanics replace my roof and I was not able to speak with them because none of them spoke a work of English. If I could have talked with them I could have told them that the fascia that they crumpled when they removed it was not suitable to be put back and that they had lost a piece of soffit which they needed to find or replace. After severa... read more
Business response:
The homeowner spoke with **************** rep ******** on 2/23/23 to address his concerns and work to resolve.
Apex Roofing does not have very good customer relations, their Project Manager and their Quality Control Manager do not return my calls. Apex sub-contracted out our roof installation and they did a sloppy job. After removing old roof, they installed the matting and then left the area only to return later that evening and ripped up the matting and installed plywood in several areas, then reapplied the matting. After the initial inspection was completed, the roofers returned to install the new roof. They took a long break and ... read more
Business response:
**************** rep ************************** has been working with the homeowner on his concerns and has asked a supervisor to reach out to the homeowner to schedule an onsite visit to discuss the ridge caps. She has also sent the homeowner pictures of other completed roofs with similar shading. The homeowner passed his Final inspection from Charlotte county, and it was sent to him on 1/4/23.
Frequently asked questions about Apex Roofing & Restoration
How is Apex Roofing & Restoration rated?
Apex Roofing & Restoration has a 4.2 star rating with 581 reviews.
When is Apex Roofing & Restoration open?
Apex Roofing & Restoration is open now. It will close at 6:00 p.m.