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Artika For Living, Inc.
- Lighting Fixtures & Equipment
- Saint-Laurent, QC
About this business
Location details
800 boulevard Hymus, Saint-Laurent, QC, H4S 0B5, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Mauvais produit et pas de service. Ne respect pas la garanti 0/10
Très mauvais service client après vente j’ai essayé de les contacter pendant plus de 1 mois que ce soit via leur site web ou courriel etc aucun retour je ne recommande absolument pas.
sent the wrong light !!! I paid 200 dollars and they sent a light that looks nothing like what I ordered
Careful before ordering with this company online. We send 3 emails to the customer service for a return and 1 voicemail and no return.
Business response:
Thank you for your inquiry. We have been unable to locate a case reference under your name. Could you please confirm the details you have?
I don't understand why your store credit policy is so difficult. I received two fixtures that I'm unable to use. They are in their original box, unused and sealed. Never opened. I've read the return policy thoroughly. I've opted for a store credit to be applied to a future purchase. Why am I being asked to send a photo of cut wires in order to have a credit processed when that is not a requirement listed for the Option #1 store credit? And it makes no sense to damage an unused product that could easily go back into inventory... read more
j'ai acheté 5 luminaires et j'ai tenté de rejoindre le service à la clientèle de plusieurs façons et àplusieurs reprises (site internet, téléphone, courriel) pour en retourner un et me faire rembourser, dans les 30 jours selon leur politique de retour. Je n'ai jamais eu de réponse de leur part
Business response:
Nous sommes désolés d'apprendre que vous avez un problème. Veuillez contacter notre équipe de soutien à l'adresse support@artika.com et vous adresser à Hanna, qui se fera un plaisir de vous aider.
Ça fait depuis le mois d'AOÛT ( 4 mois) que je leur aie fourni les documents nécessaires pour avoir un remplacement d'un luminaire Del pour dessous de comptoir défectueux et quand je les appelle il me dise à chaque fois qu'il sont en bris de stock à cause des "commandes en ligne". Pour voir si "ça" va changer. C'est une vrai joke leur assurance!
Business response:
Je comprends votre frustration face à cette situation et je vous prie de m'excuser sincèrement pour la gêne occasionnée. Soyez assuré que dès que nous recevrons l'inventaire, nous vous expédierons immédiatement votre article de remplacement.
***5/1/25 Will change to recommend*** Artika's customer service and ability to honor their commitment is horrible. They said by placing my first order direct I would get a 15% discount, which did not happen. I called the next day and gave them a chance to rectify the situation, but they refused. I'm canceling my order and returning their product, and they've lost a customer.
Business response:
Apologies for any confusion. However, to receive the 15% discount, you would need to subscribe to our marketing emails. Please feel free to reach out to our support team at support@artika.com and address your email to Hanna, who will be more than happy to assist you.
4 achats chez Artika, mais la dernière avec de la domotique...a ne pas faire.......app disfonctionelle
Business response:
Hi Claude Bernier we are sorry to hear you are experiencing this issues, I will send you a message with some instructions!
Frequently asked questions about Artika For Living, Inc.
How is Artika For Living, Inc. rated?
Artika For Living, Inc. has a 4.7 star rating with 3,408 reviews.
When is Artika For Living, Inc. open?
Artika For Living, Inc. is closed now. It will open at 8:30 a.m.