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Artika For Living, Inc.
- Lighting Fixtures & Equipment
- Saint-Laurent, QC
About this business
Location details
800 boulevard Hymus, Saint-Laurent, QC, H4S 0B5, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We bought an Artika fixture from Wayfair. Two years in, well within the warranty, it failed. When I contacted Artika,, they denied that the unit was manufactured by them. I confirmed with Wayfair that it was indeed manufactured by them. When I re-contacted them, they insisted that I provide proof, by way of a receipt or a instruction booklet. Luckily I had both. They finally conceded that it was their unit and have agreed to replace it under warranty. But boy, did they make me jump through hoops to get there. The customer se... read more
Business response:
Thank you for your review. Sorry, you had to go through this for your warranty.
The lights are beautiful and easy to install, but don't last! We had ours for 2 years only and the light stopped working... of course the warranty is only 1 year! Unfortunately, the bulbs cannot be changed and the whole light fixture gets sent to the landfill. How is this environmentally "friendly"? Their customer service agent told me there is no other option than throwing it out and buying a new one.
Business response:
You can email support@artika.com, call 1-866-661-9606 or chat with us live on our website. Please ask for Hanna
I received my order and saw some scratches on the pendant light. Also, didn’t like the quality of it. I called them the next day to return. They said I have to wait for the return label for 3-5 business days to receive it in an e mail. I said that I’m leaving the country in 2 days and asked if they would speed the process of creating return label. They say there is no way and I have to wait as their policy says 3-5 business days. Why they cannot create a return label in 2 days? Why they cannot help me to return these items? ... read more
Business response:
Hello, very sorry you are disappointed. What we said was we would try and we put the request in to rush. The warehouse is the one who generates these as we need customs documents and we do not prepare those in customer service. We do offer fully prepaid labels but there is a few days to wait as the warehouse has many tasks to attend to. We are sorry to inconvenience you however, we will send the prepaid labels as soon as we get them. We never said there is no way, we said we would try and we have but we are still waitin... read more
We purchased a ceiling light with a remote control for color, dimming and switching. It all works, except you can’t turn off the night light via the remote control. It seems to be a common problem. Very disappointing for the price.
Business response:
Sorry to hear that you are disappointed. You can reach out to our customer care for assistance.
My pendant stopped working after 1.5 year. Call customer support and they didint provide any help or spare parts. DONT BUY IT!
Business response:
Hello, we are sorry to hear this but Costco Mexico is supposed to assist you with this as we do not have what you need here in Canada at this time. As explained we do not carry every single part that goes into this light to build it, it is manufactured & assembled at the plant. This is why we asked you to return to where you bought it for an exchange and we would honor the warranty through them. So we did give you a viable option to assist you with this issue.
aucunes pièces pour remplacer celles qui sont défectueuses !! argent gaspillé.... plus jamais
Business response:
Bonjour Olivier, Nous sommes désolés et comprenons votre déception quant aux pièces de rechanges non disponibles pour votre produit. Tous nos produits sont assemblées en usine par nos fournisseurs, nous tenons en iventaire plusieurs pieces selon le modèle mais malheureusement pour le votre, nous ne tenons pas pas celle-ci en inventaire.
Bought several of these lights, and 3 of them stopped working right after the warranty period ended. Would not recommend. (LED sconce light)
Business response:
Sorry to hear this, did you contact our customer care? We would be happy to help you and get this resolved.
RecommendedI had an issue with an led light I purchased roughly a year ago. Customer service was flat-out exceptional, informative and responsive. I was provided all the necessary details on the return process during the call, then shortly after the call an email outlining the info needed from me to initiate the process. Regular email updates and a timeframe for when I can expect to receive the replacement. Courteous, polite, just a very positive, refreshing experience.
Business response:
Great to hear, thank you for taking the time to provide us your feedback.
We bought an Artika chandelier and it started arching and lit on fire at one of the sockets and caused damage to our wood floors upon install. It was a pretty light but who wants to risk replacing it with the same one when it’s terrified my little kids because of the fire.
Business response:
Hello, we are very sorry to hear this. Did you reach out to our customer care to assist with this? We do not find your name in our database and would like to help but we have no information here to assist. Please call or email or live chat for assistance.
Frequently asked questions about Artika For Living, Inc.
How is Artika For Living, Inc. rated?
Artika For Living, Inc. has a 4.7 star rating with 3,408 reviews.
When is Artika For Living, Inc. open?
Artika For Living, Inc. is open now. It will close at 5:00 p.m.