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Artika For Living, Inc.
- Lighting Fixtures & Equipment
- Saint-Laurent, QC
About this business
Location details
800 boulevard Hymus, Saint-Laurent, QC, H4S 0B5, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Customer Service is really horrendous. I understand you guys are really busy but its been days since I have received a response to my emails and online chats. I have yet to even get a person on the phone. Lovely products - if only your customer service could match.
Business response:
We are currently experiencing a high volume of calls and email. Please send an email to support@artika.com Attn Hanna
J'ai acheté une douche chez Cosco, il a 9 ans. Le verre de la porte à cassé, et Artika ma repayer la douche au complet, mais je ne peut pas refaire ma salle de bain au complet, donc je demande à Artika les dimensions du verre pour en refaire un nouveau, mais j'ai pas de réponse et quand il me répond il me donne n'importe quoi, on me dit qui von s'informer et plus de retour, service très tres ordinaire
Business response:
Désolé d'entendre cela, nous rencontrons actuellement un volume élevé d'appels/e-mails et de discussions en direct avec notre équipe de service client, ce qui signifie que les temps d'attente sont un peu plus longs que la normale. Veuillez noter qu'Imane vous appellera à la fin de la journée.
Costumer service won’t answer any emails!!! Sold me a light but 2 bulbs was damaged and no response from customer service!!
Business response:
Sorry to hear this, we’re currently experiencing a high volume of calls/email and live chats coming through to our customer service team, which means that wait times a little longer than normal. However, you can expect to receive a warranty order email by the end of day.
I have been trying to return a couple of lights for over a week now. I have sent multiple emails and phone calls yet I still have received no response. To be clear, I have multiple other Artika lights throughout the house and like their products. It is just coming down to these two and the lack of response for this return.
Business response:
Hello, sorry to hear this, Can you please provide your order number
I have been trying to return an item now for over 3 weeks and was told they would send me a label. I would like to order a different item from them that will work better. This is holding up my bathroom remodel. I have tried calling numerous times, left messages and emailed. Their customer support email now kicks back saying it is full. Worst customer service ever!!!!
Business response:
Please note that I will be calling you ASAP.
Customer service hasn’t responded regarding wanting to return my lights that didn’t work out. It’s been 6 days and multiple emails and voice mails left. No one has responded and their ‘inbox is full’ apparently
Business response:
Hello, please note that I will call you shortly
Service à la clientèle déficient, aucun retour d’appel et de textos…
Business response:
Bonjour, désolé d'entendre cela, comment puis-je vous aider?
Very attractive sinks, but I've had 3 customer return their sinks because of the frustration they have while installing them. If it is a NEW sink & counter install, no problem, as an after-market install into an existing counter top; forget it. As an installer, I never recommend your sinks with the "Slotted rail" system to an existing counter. The engineer who designed the hold-down clips obviously never tried to install them. Where was the "usability/quality assurance testing" team in the design of these clips? The... read more
Nice light, terrible customer service. Basically was told yes, the instructions don’t tell you much on how to adjust the wiring on the pendent ring light, but if you damaged the cable trying to get it through the collar, the light is now damaged and we can’t help you. Guy says I should have called CS if I couldn’t get it through without damaging the plastic covering over the cables. Well, it got damaged when I tried or I wouldn’t have had to call. I guess they don’t care about their customers. Ex customer in this case
Frequently asked questions about Artika For Living, Inc.
How is Artika For Living, Inc. rated?
Artika For Living, Inc. has a 4.7 star rating with 3,408 reviews.
When is Artika For Living, Inc. open?
Artika For Living, Inc. is open now. It will close at 5:00 p.m.