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ARW Home
- Home & Rental Insurance
- Boca Raton, FL
About this business
Why Choose ARW Home? Being a homeowner may already be expensive and unpredicted breakdowns can be very costly. ARW Home, formerly known as American Residential Warranty, protects what your home insurance does not. With a home warranty plan, you are covered in the event of major system and appliance failures for a fraction of the average repair cost. Protect your home and budget from the unexpected while enjoying the convenience and peace-of-mind of using our trustworthy network of pre-screened technicians. We serve hundred... read more
Location details
901 Yamato Rd, Ste 100, Boca Raton, FL, 33431, United States
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Whitney is wonderful. So kind and patient. I really appreciate her help.
Business response:
Hi Suzy,Your kind words really made our day! We're so pleased that ******* delivered the impeccable service we strive for!
So far ARW is doing great.Its still too early to tell. Their email system needs work and charges gave me a scare.*****, customer service representative, was great! Give her a raise. Thats your only positive thing going good for you.
Business response:
Hi ******, Thanks so much for taking the time to share your valuable insights with our team.Your review means a lot to our business and helps us provide a more satisfactory experience.
ARW has been wonderful! The claims representatives are amazing and make sure you understand the process from start to finish! Which is wonderful for new homeowners like myself! However I had an unfortunate event with the ac repair company trying to syphon unnecessary money out of me but the customer service rep ****** at ********************** thoroughly explained me my warranty rights thus leading me feeling confident and informed moving forward in my ac repair journey!
Business response:
We appreciate the five-star review, ******!
The whole process was very easy, The waiting time was longer than expected when making the initial claim. The plumber was very courteous, he explained everything he did so that I could understand.
Business response:
*******, thank you for the five-star review. We apologize for the wait time and are actively working to improve it.
***** was very helpful and very professional. A real joy to work with.
Business response:
Once again, thank you for choosing us and for the incredible 5-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do.
I was very satisfied with my customer service. ***** was very kind and helped with what I needed.
Business response:
Thank you, ********, for the five-star review. We will share your feedback with our team, as they flourish with this kind of appreciation.
I was very happy with *****'s explanation to my questions. She was knowledgeable, friendly and knew her stuff! So far I'm very happy with customer service. Pat
Business response:
<p>Hello ********,</p><p>Thank you so much for taking the time to leave your review! We're glad that ***** provided excellent service! If you need assistance, you can contact us at ************.</p><p>Sincerely,</p><p>ARW Home Services</p><p></p>
Been with ARW for 2 years and never had a problem with them. Their staff and customer service is top notch! They make it clear what is needed when filing a claim and any other issues or questions you may have. Highly recommend them for new homeowners!
Business response:
*******, your 5-star review has filled us with gratitude. Thank you for sharing your rating with both us and the community. Your business and insightful feedback are sincerely valued.
Had a pleasant experience with ***** as she updated my card information and answered my questions.
Business response:
<p>Thank you, ******, for your positive review! Your kind words about your experience with ***** are greatly appreciated. We aim to achieve a 5-star rating in the future and invite you to share any suggestions that could enhance your next call. On behalf of ***** and our entire team here at ARW Home, we eagerly anticipate the chance to assist you again soon!</p>
Frequently asked questions about ARW Home
How is ARW Home rated?
ARW Home has a 4.8 star rating with 1,428 reviews.
When is ARW Home open?
ARW Home is open now. It is open 24/7.