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ARW Home
- Home & Rental Insurance
- Boca Raton, FL
About this business
Location details
901 Yamato Rd, Ste 100, Boca Raton, FL, 33431, United States
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Very polite, receptive and helpful. She also did a great job of following up with a second phone call .
Karan was a great help she was very knowledgeable about what was going on
ARW contacted me to update my autopay info with new credit card info. I spoke with Denise, who was kind, professional, and helpful. We expeditiously completed the exercise. Denise is a keeper.
Business response:
Thank you for the 5-star review and for taking the time to share your experience. Were delighted to hear that ****** provided you with kind, professional, and efficient assistance while updating your autopay information.Delivering a smooth and respectful customer experience is very important to us, and your feedback is truly appreciated. We will be sure to share your comments with ****** and her leadership team recognition like this means a great deal.Thank you for being a valued member of ARW. Please dont hesitate to reach ... read more
***** called to let me know my payments weren't going through (due to new debit card). She was so sunny and pleasant to talk to. She was complimenting my name and really brightened my morning. Rarely can phone support make me want to stay on the phone. So keep up the good vibes ***** - who is so not a "*****."
Business response:
Thank you for taking the time to share your experience. We are very pleased to hear that ***** was able to assist you with your billing update and make the conversation such a positive one. Providing helpful, friendly service is important to us, and it is great to know her professionalism and upbeat attitude made your day a little brighter.We appreciate your kind words and your business, and we will be sure to pass along your feedback to *****.
I needed to update my billing and they emailed, so I updated my payment information via the link to their website. Then they called to confirm they were good to process the payment. Since I had a lot of things to deal with during closing and moving, I asked if they could send me information directly regarding my coverages and I received it before I got off the phone. I havent had to use them for coverage yet, and I hope I never need to, but so far Im happy knowing I have some coverage. Will was very friendly and helpful. I k... read more
Business response:
Thank you for taking the time to share your experience and for the 5-star review. Were glad to hear that updating your billing information and receiving your coverage details was quick and convenient during such a busy time with your closing and move.Its great to know that Will provided friendly and helpful service and made sure you had the information you needed right away. Our goal is to make every interaction clear, efficient, and supportive, and feedback like yours lets us know were on the right track.We appreciate you c... read more
***** was definitely so helpful when I called a required about something. Great customer service skills and communication is very professional. Thanks ***** :)
Will was real helpful great customer service. Very polite and understanding
Business response:
Thank you so much for taking the time to share your feedback!Were thrilled to hear that Will provided you with helpful, polite, and understanding service. Delivering a positive customer experience is always our goal, and its great to know he made a strong impression.We truly appreciate your support and your 5-star review. If you ever need assistance in the future, were here to help! ARW Home
The gentleman I spoke with was very helpful in changing my name to the account holder after my husband passed away last month. she was polite, friendly, and offered condolences on my loss. He took care of everything in a timely manner. Thank you!!
Business response:
Thank you for taking the time to share your experience. Were truly sorry for your loss, and we appreciate you allowing us to assist during such a difficult time. Were glad to hear that Will was able to help you with the account update promptly and with care. Your kind words mean a great deal to our team, and we appreciate the opportunity to support you.
I enjoy speaking with ******* today! He was very helpful and made the whole process very easy!
Business response:
Thank you for your kind feedback! Were so glad to hear that Will was helpful and made the process easy for you. We appreciate you taking the time to share your experience and look forward to assisting you again whenever you need us.
Frequently asked questions about ARW Home
How is ARW Home rated?
ARW Home has a 3.4 star rating with 2,488 reviews.
When is ARW Home open?
ARW Home is open now. It is open 24/7.