This profile has been claimed by the business owner or representative.
ARW Home
- Home & Rental Insurance
- Boca Raton, FL
About this business
Location details
901 Yamato Rd, Ste 100, Boca Raton, FL, 33431, United States
Get directions
I have had an open claim for months with ARW. They are very slow and so hard to get ahold of. When I signed up for this I had asked for full coverage on my plan. Come to find out that isnt what Ive been paying for and now they wont pay to replace my unit, nor can I cancel without having to pay them almost 1k. I understand I messed up not verifying the information on my end. However, I think its screwed up to take advantage of someones trust. I trusted that I was being given what I asked for and now Im screwed! Angry isnt eve... read more
Business response:
Thank you for your feedback.Our records reflect that your claim was reviewed and handled in accordance with the Terms and Conditions of your plan, including applicable coverage limits. After evaluation, options were provided and a resolution was reached.Coverage, cancellation terms, and any applicable fees are outlined in the agreement and vary based on the plan selected.We remain available to assist should you have any additional questions.
********* was awesome. I goofed the process and she was able to straighten everything out and get me taken care of.
Business response:
Thank you so much for your kind words! Were glad to hear that ********* was able to step in, get everything sorted out, and take great care of you. We truly appreciate you taking the time to share your experience!
Ms ***** was very polite and professional and respectful and made my day with so much kindness and we need more *** like her in the world
Business response:
Thank you for your kind words and for taking the time to share your experience.Were so pleased to hear that Ms. ***** made such a positive impact on your day. Providing polite, professional, and genuinely caring service is what we strive for, and its wonderful to know she delivered that level of support.We truly appreciate your feedback and will be sure to share your comments with her.Sincerely, ARW Home
The representative I spoke to was fantastic. She was pleasant and very informative. She asked very detail questions to help ensure I got the coverage I needed for my home. THANK YOU
Business response:
Thank you for taking the time to share your experience with us.Were very glad to hear that your representative provided you with excellent service and took the time to ensure you received the coverage that best fits your needs. Delivering clear, helpful, and attentive support is very important to us, and its great to know that reflected in your interaction.We truly appreciate your feedback and your trust in ARW Home.Sincerely, ARW Home
Very good customer service, she listens to the customers and explains in details what what they cover
Business response:
Thank you for your 5-star review! Were so glad to hear that you received very good customer service and that our representative took the time to listen and clearly explain your coverage in detail.We truly appreciate your feedback!
***** was very helpful and polite. She helped me update my information and was very informative. Thank you
Business response:
Thank you for your 5-star review! Were so glad to hear that ***** was helpful, polite, and informative while assisting you with updating your information.We truly appreciate your kind words and thank you for choosing ARW Home!
Will went above and beyond. Will got us a lower yearly payment with the company ultimate package which we needed. Well done will.
Business response:
Thank you for your 5-star review! Were thrilled to hear that Will went above and beyond to assist you and helped secure a lower yearly payment with the Ultimate package.Well be sure to share your kind words with himrecognition like this means a lot to our team. Thank you for choosing ARW Home!
Good and friendly. Kind spoken. This is bad to tell me how many words to use. It should be up to me how many words to use.
Business response:
Thank you for your 5-star review! We truly appreciate your kind words and are glad to hear that you found our team to be friendly and kind.Thank you again for choosing ARW Home!
She was very helpful. She explained everything to me in detail, and helped me on the plans.
Business response:
Thank you for your 5-star review! Were so glad to hear that our representative was able to assist you, provide clear explanations, and help you find the right plan for your needs.We truly appreciate your kind words and thank you for choosing ARW Home!
Frequently asked questions about ARW Home
How is ARW Home rated?
ARW Home has a 3.5 star rating with 2,702 reviews.
When is ARW Home open?
ARW Home is open now. It is open 24/7.