ARW Home

Jeanie R 

on BBB

a year ago

Worst business experience ever! They may do a good job in major metro areas where they have an established list of providers but if you live in a rural area they provide no service. I believe the business model is to drag their feet until the customer goes away. Hence profiting from the monthly payments made before you find out you have nothing. Nine days after I notified them I needed service I was told Id have to find my own provider. I was sent lengthy instructions on how I had to proceed with doing their job. I made one ... read more

Erika J 

on BBB

a year ago

Worst company ever!! My A/C went out 2 weeks ago and I'm still without air. They keep giving me the run around about repairing it, and I'm completely frustrated. I call everyday and stay on hold for hours. ***** calls me back, and I think they just don't want to pay my claim. NEVER use them. 

Charice W 

on BBB

a year ago

I will be reporting you all. I was harassed by ******, when I tried to cancel. He refused to cancel. Rating O 

Ana S 

on BBB

a year ago

This company is a total scam! I have had nothing but the worst customer service experience with the call center and the technician! I reached out to them to fix my washer, the tech came by and said we need to order "x" part when we get it I will come back. Tech installed "a part" left and when I tested my washer in was in worse condition than it originally was prior to them working on it! I texted him back and he didn't give a c*** about it not working. I called the next day and spoke to someone else since then they have so ... read more

Victoria L 

on BBB

a year ago

I have been waiting for almost two months for my washer to be fixed or replace. The last time someone came out to try and fix the washer was June 20 2024 at that time he realized he was not able to fix the washer and advised ARW that the washer was not repairable at that time ARW stated that they would take care of it. Cyber World has closed the case and they also advised me that they will no longer service this area. ARW is still saying Cyber World is coming to fix the washer I called Cyber World again they told me again th... read more

Barbara J 

on BBB

a year ago

ARW are liars. I wont go into every thing they did to me, because I dont have enough time so right each and everything. my last claim was for my AC long story short air condition could not be repaired. Had to do a total replacement.. estimate the company gave me to replace it, which is a company that American residential warranty sent said it was $7500 to take care of problem American residential warranty gave me $1550. Thats it point-blank they told me that was it as all policy was gonna pay thats it and nothing else they c... read more

Lynn B. 

on BBB

a year ago

Worst experience with a warranty company ever! i am asking for my money back since no one showed up for the repairs and i had to pay for everything out of pocket! Consumer beware! 

Craig H 

on BBB

a year ago

The worst company in business!!!!you're better off throwing money away. Our ac has been down for over a week ( Emergency RIIIGHT) they do not care at all!!!! Put them out of business everyone 

David F 

on BBB

a year ago

I have been with ARW for 3 years without a claim. The first time I make a claim they assign my claim to an out of my area hvac contractor. Then after I inform them of this I get absolutely no follow up. On the weekends they have no one available to answer phone calls, even though it is obvious they use an out of the US call center? What the h*** They sure as h*** took my money right away for the claim. I wait all weekend without any response, in 90 degree plus weather then I finally have to fix the problem myself. I am getti... read more