ARW Home

3.4

Home & Rental Insurance
Boca Raton, FL

About this business

Insurance Home & Rental Insurance

Location details

901 Yamato Rd, Ste 100, Boca Raton, FL, 33431, United States

Get directions

3.42,483 reviews

Select a rating

Christina R

a year ago

I left Achosa Home Warranty just to try something different. I was lied to by the sales person from ARW about how much my service fee was. Trying to get someone on the phone is horrendous!!!! I will be going back to ****** where I had zero issues and had the best customer service.

Business response:

Thank you for your review, *********. All our calls are recorded, and the plan documents are dispatched, providing you with the details of your plan and the payment amounts.

Morris E

a year ago

I would not refer American Residential Warranty to my worst enemy. After having them for 8 years. I called them about a water leak 2 years after I was upsold on the additional coverage. They denied my claim even though my policy specifically said it was covered. I have ****** ********now. And its like night and day. They replaced my refrigerator and AC unit with no problem. Take it from me. Dont waste your money with American Residential Warranty because you will regret it

Business response:

We regret to hear about your unsatisfactory experience; however, we cannot locate an active account associated with your name.

MARIA M

a year ago

I WOULD NOT RECOMMEND THIS COMPANY WASTE OF MONEY. NO TIMELY MATTER ALL YOU GET IS *********** SOMEONE WILL REACH OUT TO YOU AND FINALLY FOR A WEEK SAID OUR REPAIR WERE NOT GOING TO BE COVERED AND NEEDED TO PAY OUT OF POCKET BAD FOR BUSINESS

Business response:

*****, we recognize your frustration regarding the denial of your claim. However, the details you were given are outlined in the plan's terms and conditions. Upon reviewing your claim, we have determined that the reason for denial remains valid as it is included in the exclusion list found within the terms and conditions of the program that were provided to you upon enrollment.

Jeanie R

a year ago

Worst business experience ever! They may do a good job in major metro areas where they have an established list of providers but if you live in a rural area they provide no service. I believe the business model is to drag their feet until the customer goes away. Hence profiting from the monthly payments made before you find out you have nothing. Nine days after I notified them I needed service I was told Id have to find my own provider. I was sent lengthy instructions on how I had to proceed with doing their job. I made one ... read more

Business response:

Thank you for your feedback, ******. We regret the inconvenience caused by the delay. Upon reviewing your account, we have confirmed that you have been reimbursed for the expenses. We are investigating the cause of the delays and are committed to improving our services to provide a better experience in the future.

Erika J

a year ago

Worst company ever!! My A/C went out 2 weeks ago and I'm still without air. They keep giving me the run around about repairing it, and I'm completely frustrated. I call everyday and stay on hold for hours. ***** calls me back, and I think they just don't want to pay my claim. NEVER use them.

Business response:

Thank you for your review. We apologize for the delay in resolving your claim. Upon reviewing your account, we have confirmed that the issue has been resolved.

Charice W

a year ago

I will be reporting you all. I was harassed by ******, when I tried to cancel. He refused to cancel. Rating O

Business response:

*******, we have reviewed your account and found that it was canceled as per your request.

Ana S

a year ago

This company is a total scam! I have had nothing but the worst customer service experience with the call center and the technician! I reached out to them to fix my washer, the tech came by and said we need to order "x" part when we get it I will come back. Tech installed "a part" left and when I tested my washer in was in worse condition than it originally was prior to them working on it! I texted him back and he didn't give a c*** about it not working. I called the next day and spoke to someone else since then they have so ... read more

Business response:

***, we appreciate your feedback. Your concerns are being addressed, and a claims manager will be in touch with you shortly to resolve this matter.

Victoria L

a year ago

I have been waiting for almost two months for my washer to be fixed or replace. The last time someone came out to try and fix the washer was June 20 2024 at that time he realized he was not able to fix the washer and advised ARW that the washer was not repairable at that time ARW stated that they would take care of it. Cyber World has closed the case and they also advised me that they will no longer service this area. ARW is still saying Cyber World is coming to fix the washer I called Cyber World again they told me again th... read more

Business response:

********, your review has been noted, and we are addressing the concerns you've raised. A claims manager will be in touch with you to discuss the next steps regarding the resolution of your claim.

Barbara J

a year ago

ARW are liars. I wont go into every thing they did to me, because I dont have enough time so right each and everything. my last claim was for my AC long story short air condition could not be repaired. Had to do a total replacement.. estimate the company gave me to replace it, which is a company that American residential warranty sent said it was $7500 to take care of problem American residential warranty gave me $1550. Thats it point-blank they told me that was it as all policy was gonna pay thats it and nothing else they c... read more

Business response:

Thank you for your review, *******. Upon joining ARW Home, a copy of the liability limits was sent to you, detailing the coverage for each item in the plan. We realize the resolution of your claim did not meet your expectations, but we have adhered to the plan's terms and conditions.