ARW Home

3.4

Home & Rental Insurance
Boca Raton, FL

About this business

Insurance Home & Rental Insurance

Location details

901 Yamato Rd, Ste 100, Boca Raton, FL, 33431, United States

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3.42,598 reviews

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gary lisa M

a year ago

stole our money for a year and we made one claim they can't get the job done

Business response:

****, upon reviewing your claim, we noted that although a technician had been scheduled, the claim was closed at your request prior to resolution. As the claim was cancelled upon your request, we will issue a refund for the *** paid to initiate the claim.

Cecelia C

a year ago

This is the worst warranty company ever. Used them once & they said they couldn't fix my washer. They gave me $ 300. This time I called for a clogged sink & was told someone would get back to me in ***** hours. Meanwhile I can't use my water because the sink won't drain and I will have a flood. I call customer service they referred me to claims. Waiting on line now about 1 hour and claims told me to call customer service so I could use my own technician. They just switched me back to to claims again. I am now going to call m... read more

Business response:

*******, we recognize your frustration due to the increased call volumes resulting in longer hold times. We have confirmed that your calls did not reach our claims department, but a claims agent will be in touch to assist with your request. Upon reviewing your previous claims, we determined that the buyout amount you accepted falls within the liability limits for that specific claim.

Catherine H

a year ago

So far Im not having a good experience with ARW and dont know if I would recommend them to anyone.My refrigerator and freezer stopped getting cold almost a week ago.They were notified,a tech came out soon after that and now its been 3 days later and ARW hasnt reached out to them or myself! Theyre still waiting to figure out what theyre going to do with my refrigerator! Every time I call them to find out what the problem is they tell me to give them 24hrs Meanwhile all my food has spoiled and I have had to keep my medicine on... read more

Business response:

*********, we recognize the frustration that the delays in addressing your claim have caused. An investigation has been initiated to prevent such issues from happening again. We acknowledge that a resolution has been proposed and you have accepted it. We extend our apologies for the inconvenience this has caused.

Loretta M

a year ago

My elderly parent's ac went out on June 25. I called on June 26th to file a claim. Here we are July 17th and still no one from ARW nor a contractor has been out. I have called ARW 25 times since July 1st. The heat in my state has been almost unbearable.On June 25th, the day the air went out my dad had a pacemaker put in, I just knew this would be taken care before he came home but it was not. On June 28th due to the temp, my mom had a stroke and was in the hospital for 7 days. I started called on July 1 and I have been made ... read more

Business response:

*******, we recognize your concern. After reviewing the filed claim, we found that the technician informed our clients that he could not diagnose the issue due to the ** unit being frozen. He requested that your parents contact him directly after the unit has thawed. Should you have any more questions or concerns, please don't hesitate to contact us.

Katrina H

a year ago

ARW took my $100 service fee and email saying they was unable to find a services for the Pluming Stoppage repair. Requested that i find a service and they would reimburse me. I found a service and the repairs was done. However, ARW denied the claim.

Business response:

*******, upon reviewing your account, we have determined that the reason for denial is consistent with the plan's terms and conditions, which were provided to you when you enrolled in the plan. While we recognize this is not the outcome you desired, the terms and conditions have been adhered to.

Michael B

a year ago

This place is a rip off been paying for nothing first time I needed a repair they took my money and never sent anyone tried to get a refund for service call after being passed around for 4 hours still didn't get my refund or a tech

Business response:

*******, we apologize for the delays you've encountered and are committed to rectifying this situation. You can expect a follow-up from us within the next couple of days with a resolution.

Christina R

a year ago

I left Achosa Home Warranty just to try something different. I was lied to by the sales person from ARW about how much my service fee was. Trying to get someone on the phone is horrendous!!!! I will be going back to ****** where I had zero issues and had the best customer service.

Business response:

Thank you for your review, *********. All our calls are recorded, and the plan documents are dispatched, providing you with the details of your plan and the payment amounts.

Morris E

a year ago

I would not refer American Residential Warranty to my worst enemy. After having them for 8 years. I called them about a water leak 2 years after I was upsold on the additional coverage. They denied my claim even though my policy specifically said it was covered. I have ****** ********now. And its like night and day. They replaced my refrigerator and AC unit with no problem. Take it from me. Dont waste your money with American Residential Warranty because you will regret it

Business response:

We regret to hear about your unsatisfactory experience; however, we cannot locate an active account associated with your name.

MARIA M

a year ago

I WOULD NOT RECOMMEND THIS COMPANY WASTE OF MONEY. NO TIMELY MATTER ALL YOU GET IS *********** SOMEONE WILL REACH OUT TO YOU AND FINALLY FOR A WEEK SAID OUR REPAIR WERE NOT GOING TO BE COVERED AND NEEDED TO PAY OUT OF POCKET BAD FOR BUSINESS

Business response:

*****, we recognize your frustration regarding the denial of your claim. However, the details you were given are outlined in the plan's terms and conditions. Upon reviewing your claim, we have determined that the reason for denial remains valid as it is included in the exclusion list found within the terms and conditions of the program that were provided to you upon enrollment.