ARW Home

3.4

Home & Rental Insurance
Boca Raton, FL

About this business

Insurance Home & Rental Insurance

Location details

901 Yamato Rd, Ste 100, Boca Raton, FL, 33431, United States

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3.42,483 reviews

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Tonya B

a year ago

Please stay away From **American Residential Warranty!** 4 parts have been ordered for my dryer which has been down since 6-12-2024 The servicer (Living Water Applianc ************** was a no call no show day 1 and multiple times during this nightmare, he wouldn't respond to txt's, phone calls, his automobile broke down, the office has scheduling issues, I explained I didn't want to deal with ************** and living water appliance multiple I wasn't confident in his skills occasion American Residential Warranty! refused to... read more

Business response:

Hi *****,Thank you for your review. Upon reviewing your account, we noted several claims paid out in a short timeframe. We attempted to resolve your dryer claim; however, you declined assistance and opted to cancel your account. As previously communicated and in accordance with the terms and conditions, you are liable for the fees incurred by early termination. We trust this explanation addresses your concerns and regret we could not facilitate a more favorable resolution.

Edwina M

a year ago

My hot water tank needs a part. I pay $100 a month and 125$ for a deductible. The contractor came out 2 weeks later after lieing about coming 2 times prior. The claim was supposed to been expedited and yet no response until 2 weeks later. After the contractor arrived he scammed me out of $200 stating the tank was dirty and the claim would be neglected if I didnt pay an extra $200. I did because I had to take cold showers and boil water to clean myself. Now we are still waiting on a part 2weeks later. He even asked for anothe... read more

Business response:

******,Thank you for your review. We are currently reviewing the information you have provided and have involved our escalations team to ensure a swift resolution. Once they have completed their investigation, they will contact you with the next steps. Should you need to reach them, you may do so via email at ***************************************.

Taiesha T

a year ago

**************** sucks! Please stay away! We called them in 7/22/24 to have our frig services and its now 7/26/24 and no contractor has contacted us. We have spoken to ***** and ******* customer service reps and they havent been helpful. You cant speak with a manager. We have had this service for over 10years and this is the 2nd time we have used it and its just terrible. This has been a waste of money and complete frustration. All my food has spoiled and all they keep doing is apologizing but that doesnt fix the issue.

Business response:

*******, we appreciate your feedback. We are currently investigating this claim and anticipate a swift resolution, as with the numerous other claims we have successfully resolved for you previously.

gary lisa M

a year ago

stole our money for a year and we made one claim they can't get the job done

Business response:

****, upon reviewing your claim, we noted that although a technician had been scheduled, the claim was closed at your request prior to resolution. As the claim was cancelled upon your request, we will issue a refund for the *** paid to initiate the claim.

Cecelia C

a year ago

This is the worst warranty company ever. Used them once & they said they couldn't fix my washer. They gave me $ 300. This time I called for a clogged sink & was told someone would get back to me in ***** hours. Meanwhile I can't use my water because the sink won't drain and I will have a flood. I call customer service they referred me to claims. Waiting on line now about 1 hour and claims told me to call customer service so I could use my own technician. They just switched me back to to claims again. I am now going to call m... read more

Business response:

*******, we recognize your frustration due to the increased call volumes resulting in longer hold times. We have confirmed that your calls did not reach our claims department, but a claims agent will be in touch to assist with your request. Upon reviewing your previous claims, we determined that the buyout amount you accepted falls within the liability limits for that specific claim.

Catherine H

a year ago

So far Im not having a good experience with ARW and dont know if I would recommend them to anyone.My refrigerator and freezer stopped getting cold almost a week ago.They were notified,a tech came out soon after that and now its been 3 days later and ARW hasnt reached out to them or myself! Theyre still waiting to figure out what theyre going to do with my refrigerator! Every time I call them to find out what the problem is they tell me to give them 24hrs Meanwhile all my food has spoiled and I have had to keep my medicine on... read more

Business response:

*********, we recognize the frustration that the delays in addressing your claim have caused. An investigation has been initiated to prevent such issues from happening again. We acknowledge that a resolution has been proposed and you have accepted it. We extend our apologies for the inconvenience this has caused.

Loretta M

a year ago

My elderly parent's ac went out on June 25. I called on June 26th to file a claim. Here we are July 17th and still no one from ARW nor a contractor has been out. I have called ARW 25 times since July 1st. The heat in my state has been almost unbearable.On June 25th, the day the air went out my dad had a pacemaker put in, I just knew this would be taken care before he came home but it was not. On June 28th due to the temp, my mom had a stroke and was in the hospital for 7 days. I started called on July 1 and I have been made ... read more

Business response:

*******, we recognize your concern. After reviewing the filed claim, we found that the technician informed our clients that he could not diagnose the issue due to the ** unit being frozen. He requested that your parents contact him directly after the unit has thawed. Should you have any more questions or concerns, please don't hesitate to contact us.

Katrina H

a year ago

ARW took my $100 service fee and email saying they was unable to find a services for the Pluming Stoppage repair. Requested that i find a service and they would reimburse me. I found a service and the repairs was done. However, ARW denied the claim.

Business response:

*******, upon reviewing your account, we have determined that the reason for denial is consistent with the plan's terms and conditions, which were provided to you when you enrolled in the plan. While we recognize this is not the outcome you desired, the terms and conditions have been adhered to.

Michael B

a year ago

This place is a rip off been paying for nothing first time I needed a repair they took my money and never sent anyone tried to get a refund for service call after being passed around for 4 hours still didn't get my refund or a tech

Business response:

*******, we apologize for the delays you've encountered and are committed to rectifying this situation. You can expect a follow-up from us within the next couple of days with a resolution.