ARW Home

3.4

Home & Rental Insurance
Boca Raton, FL

About this business

Insurance Home & Rental Insurance

Location details

901 Yamato Rd, Ste 100, Boca Raton, FL, 33431, United States

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3.42,598 reviews

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Robert W

a year ago

ARW is a rip off. *** had this company for 60 days. Unfortunately, I had to use them within those 60 days my refrigerator and my stove stopped working. I called them and it took almost 2 weeks to get the parts for the stove and the refrigerator. About a month later my **** went out and I called for the service. A service man came out and told us that the unit was gone and we needed a compressor. I was told they would get back in touch with us to work up an estimate on what it would cost to repair . ARW called and said they w... read more

Business response:

Thank you for your feedback, ******. As a reminder, all our calls are meticulously documented and recorded. Upon reviewing the statements made, we determined that the delays in two of your three claims were due to parts being on backorder, which was communicated to you. These two claims were resolved, meaning the repairs were completed. Your third claim was canceled by you because the appointment scheduled for the next day did not meet your satisfaction. Upon reviewing your plan coverages, it was confirmed that you did not e... read more

Vicki B

a year ago

They lie about their b b credit rating to get you to sign up with them. Once you file a warranty claim, they take weeks to make a determination and then decline. I am 66 years old, and my air conditioning broke in the hottest summer we've ever had in ******* in the month of August. They kept me waiting weeks to tell me they were declining my service due to the previous owners neglect and cleaning the system. I've now been a total of five weeks without air conditioning. I decided to quit this company and demanded a refund. Ge... read more

Business response:

*****, we appreciate your review. Upon reviewing your statements, we found that the service provider cited a lack of maintenance for the unit, and the decision to decline was based on the terms of the plan, a copy of which was provided to you upon enrollment. Our review process is bound by public information, and an examination of the call recording revealed no discrepancies with the publicly available rating. We recognize that the result was not as you had hoped, but the denial was strictly in accordance with the plan's ter... read more

Cathy J

a year ago

Im a customer paying a monthly fee for ******************** that have not yet been rendered, my HVAC has a leak of Freon and its been 9 days since filing my claim, 3 days since this company has had my estimates cost which falls under false advertising since they offer 24/48 hr repairs. Keep calling and being told same thing from ***, its under review , mind you I have an elderly father in the home age 82 whose health is being affected and they still have not done anything after claims been so called escalated due to my compl... read more

Business response:

Thank you for bringing this matter to our attention, *****. Upon reviewing your account, we have confirmed that your claim was approved, and the assigned service provider was notified on 8/29/24. An additional notification has been sent to the service provider regarding the repair approval. Please feel free to contact the service provider directly to arrange the repair at your convenience. We apologize for the delay, which was due to receiving a partial estimate and the final one days after causing a delay in the final outco... read more

Carole R

a year ago

************* Sent terrible repairmen to fix dishwasher. Without dishwasher for 2 1/2 mos. It was never repaired & when I cancelled the policy they refused to prorate & refund the 6 mos left on the policy. Said they put too much into my repair. The dishwasher was never repaired because the workmen they sent had no idea what was wrong. The customer service is horrible. I spent hours on the phone listening to music trying to solve the problem. Save yourself grief & do not use ARW. Wish there were O stars

Business response:

******, our agents have outlined the refund process for you, and the recorded conversation indicates your understanding of it, which is also detailed in the plan's terms and conditions. There were unavoidable delays, such as the rescheduling of the dispatch when the technician was only 15 minutes away from your residence and the backordering of parts. The cancellation of the account consequently led to the closure of the claim without a final resolution, which you are aware of. We regret not meeting your expectations and hop... read more

Jeremy R

a year ago

This company is absolutely terrible. Filed a claim for an upstairs leak on July 2nd 2024. Today August 21 it has yet to be completed. I now have a huge water stain on my ceiling due to their failure to follow up on this claim. They also said they would not fix my ceiling even though they are at fault for not completing this is an acceptable time frame. So now IF they ever get the water leak fixed I will have to for out 1500 to 2000 dollars to get my ceiling fixed due to their negligence. And they had no remorse or offer to h... read more

Business response:

******, we are currently reviewing your concerns and are working towards a resolution. We will be in touch with you as soon as possible. Thank you.

Gil T

a year ago

ARW wasted no time in taking my money for my broken washer claim yet never sent me a technician. My claim was opened on 7-3-24 and the tech never went to my home, instead the tech from High tower called me and said he wouldnt "waste his time" coming to my home and would order parts instead. How would he know what to order if he never looked at my washer? I called ARW many times to get me a tech to my home and all they would say is they would escalate the situation and call me in 24 hrs, no calls were received, ever. I even r... read more

Business response:

Hello ***,We appreciate you taking the time to share your experience. It's regrettable that your recent claim did not meet your expectations. We take all feedback seriously and value your candidness. We're eager to address your concerns and rectify the situation. For a detailed discussion about your experience, please contact us directly at ************************************************************.Sincerely,ARW Home

Tonya B

a year ago

Please stay away From **American Residential Warranty!** 4 parts have been ordered for my dryer which has been down since 6-12-2024 The servicer (Living Water Applianc ************** was a no call no show day 1 and multiple times during this nightmare, he wouldn't respond to txt's, phone calls, his automobile broke down, the office has scheduling issues, I explained I didn't want to deal with ************** and living water appliance multiple I wasn't confident in his skills occasion American Residential Warranty! refused to... read more

Business response:

Hi *****,Thank you for your review. Upon reviewing your account, we noted several claims paid out in a short timeframe. We attempted to resolve your dryer claim; however, you declined assistance and opted to cancel your account. As previously communicated and in accordance with the terms and conditions, you are liable for the fees incurred by early termination. We trust this explanation addresses your concerns and regret we could not facilitate a more favorable resolution.

Edwina M

a year ago

My hot water tank needs a part. I pay $100 a month and 125$ for a deductible. The contractor came out 2 weeks later after lieing about coming 2 times prior. The claim was supposed to been expedited and yet no response until 2 weeks later. After the contractor arrived he scammed me out of $200 stating the tank was dirty and the claim would be neglected if I didnt pay an extra $200. I did because I had to take cold showers and boil water to clean myself. Now we are still waiting on a part 2weeks later. He even asked for anothe... read more

Business response:

******,Thank you for your review. We are currently reviewing the information you have provided and have involved our escalations team to ensure a swift resolution. Once they have completed their investigation, they will contact you with the next steps. Should you need to reach them, you may do so via email at ***************************************.

Taiesha T

a year ago

**************** sucks! Please stay away! We called them in 7/22/24 to have our frig services and its now 7/26/24 and no contractor has contacted us. We have spoken to ***** and ******* customer service reps and they havent been helpful. You cant speak with a manager. We have had this service for over 10years and this is the 2nd time we have used it and its just terrible. This has been a waste of money and complete frustration. All my food has spoiled and all they keep doing is apologizing but that doesnt fix the issue.

Business response:

*******, we appreciate your feedback. We are currently investigating this claim and anticipate a swift resolution, as with the numerous other claims we have successfully resolved for you previously.