ARW Home

Ann Z. 

on BBB

3 years ago

I spoke with a sales person who actually told me I should go to this website to check out a competitor company because that competitor company had poor ratings. And in doing so, I see that her own company that she works for has awful ratings also. She promised that they are the ONLY *** backed up company and that they have partnerships with GE and LOWES which helps reduce costs due to their discounts. She really had a strong sales pitch, except didn't realize how poor the customer service is (which isn't even her job since s... read more

JANET G 

on BBB

3 years ago

I called ARW for an air conditioner claim on a hot night. They could not get anyone out to my home for maybe a day or two (LOL). I had to call someone myself and it cost $300. I had to get a refund for the service call they charged me then I decided to cancel my contract that I paid in full due to poor customer service. Well I had to wait till the next month before they would cancel (they do not prorate within the month). So August 14th it should have been cancelled and refund would take **** days to receive. Well no refund.... read more

Joanne G 

on BBB

3 years ago

I been a American Residential Warranty consumer for many years when my washer machine need fixing I call them, they sent *********** to do the repairs. When the tech came out he had to removed the bifold doors to the washroom to get into fix the washer. He moved the dryer also when he got finish he had to move the dryer back into place while doing that he damage the control panel on it he said it was alright and he did not put the doors back like they were he said that the best he could do I was not please with his work. Veh... read more

Lauren w-MUAM U 

on BBB

3 years ago

If I could give this company negative zero stars it would be too much. This is the worst company I've ever encountered. The only thing they are good at is monopolizing your time by regurgitating the lies they've been trained to expel. If you ever needed a company that excels in placing you on hold, passing you along to the next rep just to be hung up on or passed along, or perhaps you're into being fed one line of c*** after another just to be told in the end "we are expediting this" and it goes into the eternal basket linke... read more

Melissa M 

on BBB

3 years ago

American Residential Warranty assured me they were better than all the other home warranty companies as they would value me and my needs. Tonight, my Freezer went out on my refrigerator with tons of meat that would go bad. The best they could do is get me service in 3 to 5 days. Are you kidding me in a time of needed income, they are going to take food from my children's mouths because they can't get someone to my home before 3 to 5 days. I will be canceling my services tomorrow as I dealt with the nastiest customer reps tod... read more

Melinda H. 

on BBB

3 years ago

This company has given me the runaround about getting a refund. I enrolled in June and was told that I have 30 days to cancel without any problems. I changed my mind due to awful wait times in talking with customer service and decided I like my current home warranty company better. I cancelled the policy one week later. I was told that I would receive a refund within 30 days. It is now day 36 and no refund. Every time I call the company they try to get me to come back. i asked to talk with a supervisor and no supervisor was ... read more

mark R 

on BBB

3 years ago

They are a horrible company you cant get to the same person twice. NO ONE ACTUALLY READS the notes from before. Several of the customer service people I had the misfortune of dealing with absolutely lied to me. It was a garage door opener that went bad they said its a replacement item not a repairable item They said it could only be purchased through them from the local Lowes every time i found a opener that was equal to mine they said it was out of stock. I finally went there and a took a picture of the 6 they actually had ... read more

David G 

on BBB

3 years ago

I signed up about a year back in July 2021. I spoke to he rep when signing up and told him please do not auto-renew the contract, please contact me and I will make the decision then. I had to call three times and finally placed a claim for them to cancel, which should have never been renewed without my consent, and they are still not sending me my money back, ****** of it. This has caused hardship and I for this reason will not purchase again due to their lack of respect 

Frederick P 

on BBB

3 years ago

ARW does not have a call-back feature for long wait times, as many premier businesses do.ARW website does not display the full account number needed by the claims ********************************* website does not provide an online claims feature.I filed a claim for my AC which was fulfilled 5/31/2022. My AC is out again as of 07/12/2022. I was not able to reopen the prior claim and had to file a new claim. The claims assistant was not able to obtain pertinent info from the prior claim. This definitely needs to be addressed ... read more