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ARW Home
- Home & Rental Insurance
- Boca Raton, FL
About this business
Location details
901 Yamato Rd, Ste 100, Boca Raton, FL, 33431, United States
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I think I wasted my money on this company. I have been a customer since Nov 22. So far I have heard nothing from this company but lies. I requested a Declaration page for my mortgage company and have not received it yet. Now my mortgage company is buying a warranty, that might cost me more, which I will have to pay for. just because I can't get a dec page. Except for setting up auto pay and an inquiry about warranty on a washer (It cost an additional $10.00 a month) I have heard nothing. Looks like I have to look further.
Business response:
Hello ****, It was a pleasure speaking to you this morning. Your declaration page and terms and conditions had been emailed to you to the correct email address as advised on our conversation. We would like to apologize for this inconvenience. The declaration page and terms and conditions were sent when you signed up, but your email address had a typo on our system. If you have any questions or concerns, please contact us at ************. Sincerely, ARW Home Services
The only time I heard from this company was to get a reminder about my payment. I filed a claim that was never responded to. I spent endless hours trying to get someone to assist or to even respond to my calls. They never sent confirmation emails after calls concerning a service request. I called customer service several times but was told it was closed or not available even though it was regular business hours that they stated in their message.The one company they referred me to never responded and I was never able to get t... read more
I spent 2 hours and 45 minutes on the phone, most of which was spent on hold - only to be told that if I have a complaint, that its been recorded and to calm back in two days for the results. What results? I wanted to voice my concerns about my experience and was told that it was already submitted. Why wasnt I able to file the complaint on my own? They assured me a year ago that my credit card would be removed from the account as I have a separate account created specifically to pay bills. Then I get an alert from my bank th... read more
Business response:
Good morning ********, It was such a pleasure speaking to you today! I just want to let you know that the accounting department is fully aware of your request and the agent’s supervisor will coach her. We are always looking to provide the best customer service to make sure that all their needs are met. We would like to apologize for all the inconvenience that this had caused you and if you have any questions or concerns, please contact us back at ###-###-####. Thank you for being a valuable customer! Sincerely, ARW Home S... read more
I switched from American Home Shield to American (AHS) Residential Warranty (ARW) in August 2022 because AHS kept increasing their prices for both the contract and service calls over the 12 years I was with them and we had an issue with the ** last summer that took AHS a month to get a contactor to the house to fix. ARW told me that heating and ** are considered to be emergency calls and a contractor would contact me within 24 hours.This morning it was 3 degrees outside and my heater did not cycle on last night so I woke up ... read more
Business response:
Hello ********************, We received the documents for reimbursement regarding the furnace repair, thank you! After having our ***************** review your case, we regret to inform you that the claim was denied due to maintenance since it's not covered under your warranty. Per the Terms and Conditions on page 11. We are NOT responsible for: A. The performance of routine maintenance including the cleaning of coils, clearing drain lines, changing filters or adding/draining refrigerant for appliances or HVAC units. B. Bre... read more
I was dispatched to help a customer by **********************, fixed it and now ARW is refusing to pay me under the agreed upon terms, I am a small business owner and got totally robbed by ARW, if their homeowners needs a home service repair, he will pay lots for it now ....be weary of ARW, they are fraudulent
DO NOT BUY FROM AMERICAN RESIDENTIAL WARRANTY.THEY ARE BY FAR THE WORST COMPANY WITH THE WORST SERVICE. THEY SCAMMED ME, CHARGED ME FOR ELECTRONICS COVERAGE, AND NEVER PROVIDED ANY SERVICE, WHEN I TRIED CALLING, AFTER CHARGING MY CARD FOR THE **** AND SERVICE CALL, THEY NEVER FULFILLED THE CLAIM, THEY THEY BLOCKED MY NUMBER, AND MY IPN NUMBER FROM GOING THROUGH. HOW ARE THEY GETTING AWAY WITH ALL THIS HORRIBLE CUSTOMER SERVICE AND LIES? THEY NEED TO BE INVESTIGATED. DO NOT MAKE THE MISTAKE I DID AND BUY THEIR HOME WARRANTY
Business response:
Hello,Thank you for taking the time to write your review. Unfortunately we had an issue with the system and our claims department couldn't see your account. We confirmed with our IT team and your phone number has never been blocked. We apologize for the inconvenience that this situation might have caused you and we will be more that happy to assist you if you call us back at **************.Sincerely,ARW Home Services
Worse company I've ever had experience with. Called for service on my refrigerator on 11/1/22 still no service. On 12/27/22 received email about 2 options, (l) a buyout of $215 or (2) have another servicer to diagnose and repair unit. I opted for another servicer. on 12/29/22 received email stating not enough monies remaining on my contract to send out a technician. How can that be when I have not had any service. I am requesting my $55 back on service call for refrigerator and $55 back on dryer which also has not been repai... read more
Business response:
Hi ******, Thank you for contacting ARW Home. Our claims department already spoke to you about your claim. Someone will contact you shortly to address any other concerns. We appreciate your patience. Sincerely, ARW Home
*************** American Residential Warranty(ARW) is the worst **************** I ever experienced. I had them for two years, I paid every month a total of over $2700.00. I only had two request, one was taken care of, the other was not paid by ARW back in July 2020. I received a call Sept 2022 that ARW never paid the contractor. After several attempts, I paid the $381.00 to the collection agency to avoid problems with my credit. ARW has not replied to any of my request or the Contractors request. I sent ARW a copy of the in... read more
Unbelievable ************** Never experienced anything like this. Going on 3 weeks with no refrigerator..Why would a company sell a home warranty policy in an area where they have ZERO technicians? The sales pitch was all lies. This company is a complete failure.. Buyer beware. ARW is a ******** COMPANY That takes your money and provides NO SERVICE..CSR's are useless. Looking into filling a suite against them.
Frequently asked questions about ARW Home
How is ARW Home rated?
ARW Home has a 3.5 star rating with 2,754 reviews.
When is ARW Home open?
ARW Home is open now. It is open 24/7.