ARW Home

Sukenaha C 

on BBB

3 years ago

Don't Buy a Warranty Agreement for ARW . They will over charge you and not put in a service order . They will give you the run around 

Julian B 

on BBB

3 years ago

No matter number I call I am on hold for over an hour. Their email addresses are "no-reply" addresses except the customer service one and it does not answer. Tip: if you want someone to answer, choose "make a payment with a person". 

Julio L 

on BBB

3 years ago

This company gave false advertising when in media and when speaking to a representive to sign up. We were told an item under a claim would be fix or replaced depending on the issue. The price we paid monthly would cover the cost. We were not told (and it was omitted) they would only give you the bare minium if they had to pay out an item. When we called they gave us the run around and in the end, for our water heater was unrepairable- the pay out was ****** dollars- that does not even cover the cost of installation. Now afte... read more

Michael S 

on BBB

3 years ago

I have a policy with his company and I am being treated extremely poor. I filed a claim to find out that My replacement allowance doesn't come close to what I need to replace my appliance. They NEVER sent me a policy. The file was claimed 6 weeks ago and I have not received a check. This is without a doubt, the absolute worst business I have ever dealt with. I WANT MY MONEY! PERIOD! 

Ronda T. 

on BBB

3 years ago

************ We have been with this company since 2010. Since 2019 they have not done nothing for us. They keep giving us the run around with this one guy ******************* . NEVER CALLS NEVER SHOWS. 

Taaren H 

on BBB

3 years ago

We are going to end up suing them. My father got a contract with them. His ac unit went out. Waited 3 weeks with no ac during the summer they keep saying the sent someone out. Ask for the company name to call them directly. Company said they never heard from that company. Called them they told them to go ahead and get work done from a company that would come out asap and that they would refund the money paid. My father got work done now ARW is giving them the run around. Shame on u guys . But we will take this to court and a... read more

Pam W 

on BBB

3 years ago

After looking at the contract versus what I was told on the phone when getting service, I decided I did not want to go with this company. I was also told that I would get the initial set up charge back if I decided to cancel service before 30 days. Seemingly, this company does not want to do refunds or cancel service when a customer is clearly dissatisfied! I have called 3 times to cancel service and get the first month fee back. The first time, I spoke with one of the reps that does the cancellations and she strongly tried ... read more

Jenny V 

on BBB

3 years ago

****no! Stay away from them! I had them for almost a year until I needed to make a claim in April 2022 and the guy on the other end had said I no longer had an account with them then hung up on me. Well, since then they have have been taking out the money from my account since then, almost 1000 dollars. I've emailed multiple times and no response, been kicked of their site and called plenty with me being on hold for almost 2 hrs then hung up on. Stay away! Will not help but will take your money! 

Love W 

on BBB

3 years ago

This place is horrible and scamming people out of money. They make it almost impossible to get any services done by having no email to contact them, no online account portal that actually works, and extremely long wait times over the phone of one hour to one hour and thirty minutes every time, to get people to have a warranty they have paid for and not give them any services on it, I called 3 times in one week to get one appliance serviced, was put on hold for over an hour each time and ended up being told they would call ba... read more