ARW Home

Melissa M 

on BBB

3 years ago

American Residential Warranty assured me they were better than all the other home warranty companies as they would value me and my needs. Tonight, my Freezer went out on my refrigerator with tons of meat that would go bad. The best they could do is get me service in 3 to 5 days. Are you kidding me in a time of needed income, they are going to take food from my children's mouths because they can't get someone to my home before 3 to 5 days. I will be canceling my services tomorrow as I dealt with the nastiest customer reps tod... read more

Melinda H. 

on BBB

3 years ago

This company has given me the runaround about getting a refund. I enrolled in June and was told that I have 30 days to cancel without any problems. I changed my mind due to awful wait times in talking with customer service and decided I like my current home warranty company better. I cancelled the policy one week later. I was told that I would receive a refund within 30 days. It is now day 36 and no refund. Every time I call the company they try to get me to come back. i asked to talk with a supervisor and no supervisor was ... read more

mark R 

on BBB

3 years ago

They are a horrible company you cant get to the same person twice. NO ONE ACTUALLY READS the notes from before. Several of the customer service people I had the misfortune of dealing with absolutely lied to me. It was a garage door opener that went bad they said its a replacement item not a repairable item They said it could only be purchased through them from the local Lowes every time i found a opener that was equal to mine they said it was out of stock. I finally went there and a took a picture of the 6 they actually had ... read more

David G 

on BBB

3 years ago

I signed up about a year back in July 2021. I spoke to he rep when signing up and told him please do not auto-renew the contract, please contact me and I will make the decision then. I had to call three times and finally placed a claim for them to cancel, which should have never been renewed without my consent, and they are still not sending me my money back, ****** of it. This has caused hardship and I for this reason will not purchase again due to their lack of respect 

Frederick P 

on BBB

3 years ago

ARW does not have a call-back feature for long wait times, as many premier businesses do.ARW website does not display the full account number needed by the claims ********************************* website does not provide an online claims feature.I filed a claim for my AC which was fulfilled 5/31/2022. My AC is out again as of 07/12/2022. I was not able to reopen the prior claim and had to file a new claim. The claims assistant was not able to obtain pertinent info from the prior claim. This definitely needs to be addressed ... read more

Pete M 

on BBB

3 years ago

American residential warranty will not stop calling nor emailing. They say you MUST cancel in writing ONLY. With my account number, I sent to the address required, twice canceling service. I also reached out through website email address, twice to cancel account. They are playing games, probably throwing letters away and kept charging. Even a third party company is calling asking me to join back up. I did not update card info because I canceled account by letter TWICE . Sent letter in May and in June of *********************... read more

Ronald H. 

on BBB

4 years ago

If I could give no stars and write this review I would have. This company is terrible! I have paid for their top plan for over a year ($70.71). My A/C isn't working properly so I called in a claim. ******* ************* came out and stated that I had a freon leak. This company denied my claim stating that my plan foes not cover freon leaks. When I first inquired about coverage a year ago I was told that their top plan covers everything. Now I'm being told that I don't have an additional plan that covers freon leaks. The cust... read more

Lucinda P 

on BBB

4 years ago

I hope the *** of American Residential Warranty sees this. If I could give ARW 0 stars I would. This company is a scam. I'm just glad I didn't have years under my belt paying them before I found out their scandalous ways. To make a long story short, the first and only claim I've submitted with said company was a total disaster. Their partnered contractor didn't do anything but tell us the part required for repair was discontinued. According to ARW's FALSE advertising, if it can't be repaired it can be replaced. This company ... read more

Nancy H 

on BBB

4 years ago

Glad I read the reviews BEFORE I bought the coverage! For all the people who wrote reviews, I thank you! I'm sorry for your bad experience, but I appreciate your candid reviews. It totally changed my mind about purchasing coverage. I spoke with ****** who was very nice and pretty informative. He returned my call in a timely fashion but he was unable to answer fully several questions I had about coverage, but had to research answers to other questions, which seemed simple to me at the time of asking. Upon calling me back I as... read more