ARW Home

Crystal B. 

on BBB

3 years ago

Our water heater went out. I spent so much time on hold with this company trying to start and then follow up on a claim, only to have them say they couldn't get anyone to do the work for what they pay under the warranty. Their solution was to send me the $300 TO FIND SOMEONE MYSELF. The $300 was meant to cover travel, parts, and service so I'm not surprised no company was willing to take the job. They make it very difficult to NOT RENEW the plan. I have to cancel, even though I have not opted to renew. But again, I've been l... read more

sharon L 

on BBB

3 years ago

RUN I am going on week 4 and still have no heat. I have been told by several people they would call me to let me know whats going on nope not a one. The one call I did get stated I had to pay out of pocket 260.50. and this was a company called AIG? ARW uses a middle man a company called ****** who uses a middle man called AIG. What the?and I still have no answers as to when I will have my heater fixed. I have been lied to, the phone hung up in my face,and switched from company to company for over a month. In the beginning I ... read more

Michael K 

on BBB

3 years ago

Absolutely horrible! Won't cover what they say they will cover. We bought the service and Platinum Delux plan and they slipped in Caps after we paid them (it was a link in coverage letter). I found out on a Plumbing claim which cost $1,100 and they said their limit is $500 for the year. So, less then 2 months in and I have no coverage for the remaingin year. We tried to open a claim for our garage door which had a spring (explicitly covered on page under Section VI, Subsection 1, paragraph C, letter f) and claimed nothing is... read more

Lester G 

on BBB

3 years ago

They are worthless, I was put on hold for about 2hours and got them to shut me off no support and paid extra fee for my freezer and they transfer my refrigerator to my freezer when I had problems with the both of them, so please take heed ARW WILL NOT GET ANOTHER DIME FROM ME, THEY DON'T TREAT THEIR CUSTOMERS VERY WELL AND THEY DON'T *********** THE SAME DAY, LYING AND FALSE ADVERTISING ON TV DON'T GO THERE WITH ARW THEY ARE FALSE AND FULL OF S*** 

Francisco V. 

on BBB

3 years ago

When I buy the policy they promised they fix if they don't they will replace 2 years later they want to send me a check of $289 and that's it no fix no replace this company A R W is American Residential Warranty is fraud no good 

Ann Z. 

on BBB

3 years ago

I spoke with a sales person who actually told me I should go to this website to check out a competitor company because that competitor company had poor ratings. And in doing so, I see that her own company that she works for has awful ratings also. She promised that they are the ONLY *** backed up company and that they have partnerships with GE and LOWES which helps reduce costs due to their discounts. She really had a strong sales pitch, except didn't realize how poor the customer service is (which isn't even her job since s... read more

JANET G 

on BBB

3 years ago

I called ARW for an air conditioner claim on a hot night. They could not get anyone out to my home for maybe a day or two (LOL). I had to call someone myself and it cost $300. I had to get a refund for the service call they charged me then I decided to cancel my contract that I paid in full due to poor customer service. Well I had to wait till the next month before they would cancel (they do not prorate within the month). So August 14th it should have been cancelled and refund would take **** days to receive. Well no refund.... read more

Joanne G 

on BBB

3 years ago

I been a American Residential Warranty consumer for many years when my washer machine need fixing I call them, they sent *********** to do the repairs. When the tech came out he had to removed the bifold doors to the washroom to get into fix the washer. He moved the dryer also when he got finish he had to move the dryer back into place while doing that he damage the control panel on it he said it was alright and he did not put the doors back like they were he said that the best he could do I was not please with his work. Veh... read more

Lauren w-MUAM U 

on BBB

3 years ago

If I could give this company negative zero stars it would be too much. This is the worst company I've ever encountered. The only thing they are good at is monopolizing your time by regurgitating the lies they've been trained to expel. If you ever needed a company that excels in placing you on hold, passing you along to the next rep just to be hung up on or passed along, or perhaps you're into being fed one line of c*** after another just to be told in the end "we are expediting this" and it goes into the eternal basket linke... read more