ARW Home

Puneet G 

on BBB

4 years ago

Horrible company. They have hardly any providers (in Los Angeles area) with wait times to service ~ 1 month!! Nothing can be done online. You need to call them on phone for *everything* and be on hold, be transferred from one number to another several times. To make matters worse, they have skimped on their calling services so calls are barely audible, often get disconnected and they never call you back. Big big mistake to use them. Never again. 

Barbara F 

on BBB

4 years ago

The commercial lied. They said you have to pay a small service fee. I paid a plumber to fix my water heater and sent the invoice to this company. They said they couldn’t find a worker in my area and sent only a portion of the money back. It was already fixed and paid for!!! I guess they couldn’t read the invoice! We live in a very small country area and have to find the workers on our own. I don’t have the money to pay these bills up front. I don’t see the point of having this “service fee” plus the monthly payments if you h... read more

Kimberly G 

on BBB

4 years ago

This place is a SCAM I want my money back 

hazel m 

on BBB

4 years ago

this company is unreliable and unprofessional. i could not get a resolution at all. i called for days and spoke to numerous people. i have still not received my refund and they keep telling me the fax number and the email address is wrong. each person i spoke to had a different fax number and a different email address. then they claimed they never received the invoice but another representative said that she received the email. PLEASE DO NOT GIVE THEM YOUR MONEY. they said that they never received any of the information. i s... read more

Lelia L 

on BBB

4 years ago

Won't pay for replacements. Doesn't communicate well at all during repair process. 

Craig D 

on BBB

4 years ago

Do NOT waste your time. I had a floor drain issue and called them. I was told there wasn't anyone in my area (Iowa) and that someone would call me with 24 hours. That never happened, so I called back in and was told to make my own appointment. I did, and when the service technician came out, I had to call this company again. I was passed along to several people while the tech. waited. Finally I was given an email address to send in the invoice that I had to pay. That was in the middle of January. I've never heard from them s... read more

Gregory R 

on BBB

4 years ago

IF i COULD GIVE THEM A NEGATIVE STAR i WOULD. DON'T BUY FROM THIS COMPANY !!! I called ARW because there is a gas smell coming from the furnace, it is the original from 1985. I have to run the furnace too keep warm I live in Northern Nevada. I'm waiting for it to blow up at anytime. The Service Tech visited my home on January 17 and sent them the report that day and the secretary sent it the next day as well. The tech's office has sent them the report to two of ARW e-mail accounts on 4 different occasions. I have called ARW ... read more

Elsa N 

on BBB

4 years ago

I purchased this home warranty on February 07,2022. The next day I called to cancel. I have called 2 other times for cancellation status . They keep telling me not to worry that it will cancel “soon”. it’s now going on 2 weeks and they refuse to cancel or refund my money. If this is the way they handle a simple request at the start, I can’t imagine the roadblocks I would have to maneuver to get service fro American Residential Warranty. The agent said they were BBB accredited and they are not. 

Rafael M 

on BBB

4 years ago

I sign a contract with this company I have the platinum coverage, my water heater went out about a week already, I call customer service and they tell me I need to wait 24 hours before they send some one to check the issue, it take 3 day to send some one to tell me it needs to be replaced but he needs authorization from ARW to approve it, 2 days later they send me a email saying they would cover $225.00 for the replacement of my water heater from the total cost of $1583.00 because my coverage is $300 , a year on any repairs.... read more