This profile has been claimed by the business owner or representative.
Ashley Store
- Furniture Stores
- Pittsburgh, PA
About this business
Location details
7215 McKnight Rd, Pittsburgh, PA, 15237, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Had a very non pressured experience. Winston took his time and explained everything.
Business response:
Hello Nancy, we are so glad that our team made your experience a great one. Thank you for the awesome review! We hope to see you again soon. If there is anything we can do to assist you, please email us at customerinquiry@yourashley.com or call us at (814)-868-7140. Thank you, Ashley HomeStore team
Brandon is a great sales associate. Quick and doesn’t try to oversell everything in the store. We loved him
Business response:
Hi Carol, thank you very much for sharing your experience while shopping with us. Your feedback provides inspiration to our team to continue providing exceptional service. We look forward to seeing you again soon. If there is anything we can do to assist you, please email us at customerinquiry@yourashley.com or call us at (814)-868-7140. Thank you, Ashley HomeStore team
Richard was our salesman. He was great to us at the store. We loved him. He gave us a heads up that it would be about 2-3 weeks before we get it because of shipping issues regarding the pandemic. Completely understandable. We were okay with that. About 2 months later and out $2,000 we finally got our stuff. The movers and the quality of furniture were/are great! However, there was no updates from their end. We had to reach out numerous times just to get some answers. We also had to remind them that we discussed and wanted th... read more
Business response:
Hi Magan, thanks for sharing your experience. We're so glad to hear that you're happy with your purchases! We truly appreciate your comments regarding our communication and will use them as an opportunity to improve. We hope to see you again soon!
Why are you sending me multiple emails to review a product that hasn't even arrived yet? 3.5 weeks to get a delivery is already a pretty long wait as is, so that long wait is the only thing I have to go off of
Business response:
We apologize for the email issues. We take our customers feedback serious and will look into the multiple emails. Thank you for your patience, we will use your feedback to make us better. Sincerely, Ashley HomeStore team
Arlene was super
Business response:
Thank you for your review. We're thrilled Arlene provided excellent service. Your feedback means everything to us.
I asked to process a return, and without the merchandise they closed the return and credited my account. Then after realizing I had canceled the return, they needed to charge me again. A huge inconvenience and stressful way to begin a weekend. The associates need trained better so this doesn’t happen to another person. Extremely frustrating and disappointing after my initial visit to the location.
Business response:
We are concerned to hear about the return process confusion and stress this caused. Please contact us at (412) 353-3340 to resolve this matter.
Should not take 2 hrs to bye two pillows then to find out not in stock that you have to deliver one
Business response:
Hi Marvin, thank you for your review. We are truly sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. Please email us at customerinquiry@yourashley.com or call us at (814)-868-7140, so that we can address your personal concerns. Thank you, Ashley HomeStore team
How can o review when I have not received my delivery yet?? I was told at the time I purchased that all of 2 pieces were available on a 2 piece sectional couch to call in today and was told that one piece is on back order, so NO I am not happy.
Business response:
Hello Kathy, thank you for your review. We aim to deliver a great experience, and are disheartened when we don't meet our customers expectations. We see we have you scheduled for delivery on Thursday on Oct 24th. Please email us at customerinquiry@levinfurniture.com or call us at (844) 600-1795 to discuss your concerns. Thank you for being a valued customer of Ashley HomeStore. Sincerely, Ashley HomeStore team
I was very disappointed with my sales agent. They’re 2 prices, one the store price the other on-line price. . If I hadn’t checked the internet price I would have paid 350 over internet price. Also internet showed free delivery but was charged delivery fee. . I felt that if they had my best interest I would have gotten the internet price. From now on I will purchase online.
Business response:
Please excuse any inconvenience you experienced with your recent purchase at Ashley HomeStore. We strive to provide the best prices and service to our customers, and we apologize for any confusion with pricing and delivery fees. We appreciate your feedback and will work to improve our processes to ensure a better experience in the future. Thank you for bringing this to our attention. Sincerely, Ashley HomeStore team
Frequently asked questions about Ashley Store
How is Ashley Store rated?
Ashley Store has a 4.7 star rating with 4,553 reviews.
When is Ashley Store open?
Ashley Store is closed now. It will open tomorrow at 10:00 a.m.