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Auto Boutique
- Used Car Dealers
- Columbus, OH
About this business
Location details
1800 Georgesville Square Dr, OH 43228, Columbus, OH, 43228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 11:00 a.m. to 4:00 p.m. |
Dealer requested photos of my trade failed to get back with me promptly and the car got sold was not very happy. I did everything the dealer wanted and they did not get back with me I would not recommend this dealer to anyone. I have worked in the auto industry before as a salesman and a finance manager and I never conducted business in this way. If I did I wouldâve lost my job
Business response:
Thank you for taking the time to review, Arthur you were in the car business and never seen a car get sold that someone else was interested in? We sell between 400-500 cars per month, so as you might imagine they sell fast. I do apologize that we did not move expediently on your trade. Give me a call and let me know what I can do to change your review, it does not seem fair to give a 1 star because we sold a vehicle or did not appraise a trade that was not here, that we could not drive or hear quickly enough to prevent someo... read more
Stuck for 2 hours waiting on finance guy Seth. I walked out without a car waiting that long is just too much and if you’re interested in a car they spam you with calls and text messages
Business response:
Hello, I do apologize for your recent experience, it is certainly not what we had intended. However, unfortunately the bank we were working with took an extraordinary amount of time to process and attempt to clear the required documentation and stipulations. We had hoped you would send all required documents requested by the bank, in order to avoid such a long wait, which is why we reached out to you multiple times prior to your arrival. If there is anything additional that we can do to earn your business, please reach out t... read more
Not a good experience. I’ve inquired about a few cars here in the past and they have always been waiting for servicing. They never seem to come out of serving. The price has always been cheaper then everyone else. I guess if it’s too good to be true, then you should believe that it’s too good to be true.
Business response:
Roger, I am sure it sometimes seems that way, however it is not at all the case during most times we will have between 400 - 500 cars through service and ready to sell, we will have 300 - 400 vehicles going through service, we average 20 - 30 vehicles a day through service and we sell 15 - 20 per day retail and 10 - 15 per day wholesale to other dealers, carvana, smart auction and others. We are one of the only wholesale to the public dealers and our inventory does move at a very quick rate. I would hope that you would recon... read more
I'm trying to buy this vehicle here and yet no one call me back I've left several messages several emails I even spoke to a Internet with Internet manager and he said that he would call me back but never did
Business response:
I have never seen this happen, our business is selling vehicles, we have over 5,000 internet iquiries and receive over 25,000 phone calls per month and are very diligent with each one. Please give me a call: 614-369-1333 my name is Rob Thompson, I am the general manager, I would like to personally investigate how we could have dropped the ball like this.
My experience with this dealer was great at first. Very responsive, and the drive to get someone to come in is a great aspect. But, my experience took a dive when it came to working out my trade in. They low balled me, significantly. They could not find anything wrong with my car. So they decided to tell me it pulled left. When in fact It does not. They then proceeded to tell me that my car was a base model that does not have any options. Which is not true, the base model of my car is an iSport, while my car is a sport. My c... read more
Business response:
I am sorry to hear about the value that was offered to you, as well as the application being ran on your report. Market value constantly fluctuates and in todays market, it can be tough. I hope we can do something to rectify the issue. Please reach out to our Advocate, James Motter. You can call in at 614-369-1333 and he is here Monday through Friday. Thank you, Zach Edwards Internet Director
Contacted about this 5 series wagon for sale. Was told the key had been misplaced. Called back and left a message. Never returned my call.
Business response:
I'm sorry you didn't receive a call back, that is not how we want to operate here. If you would like to give me a call I would like to try and make this right for you, you can reach me at 614-369-1333 and just ask for James or you can email me at james.motter@autoboutique.com. James Motter HR manager and Customer Advocate
After I was assigned the salesman Zachary Zinimon, we spoke for a bit then he had me waiting for 45 mins. I eventually got fed up and looked for him. Zach had too many pressing matters and had me waiting even longer. For the 2 hours I spent at the dealership, I was only able to speak with him for 25 mins. He couldn’t be bothered to answer my questions such as what’s the out the door price. We started the conversation with how I was a disabled veteran. How I just got out of an car accident the day prior and my family wanted ... read more
Business response:
I'm sorry you had a bad experience at our dealership. It is never our intention to have anybody wait that long for service. I would like the opportunity to make it up to you! If you like you can reach out to at 614-369-1333 and ask for James or email me at james.motter@autoboutique.com. Hopefully there is something to make your experience with us better! James Motter HR manager and Customer Advocate
I talked to Sasha and was told sheâd get back to me after I told her what I could do payment wise,never heard from her again! I like the vehicle and would buy it but,itâs been a week or more and Iâve heard nothing from her! If I contact dealer again,I will not do business with her
Business response:
I apologize that you were not contacted back. I'm James Motter the HR manager, and If you would like you can contact me at 614-369-1333 ex2124 or email james.motter@autoboutique.com and I would be happy to assist you!
I receive a email from someone I thought was a rep I would work with at the dealership. It said the car I was asking about was still available. Since I was out and about looking at other vehicles we drove to the west side of Columbus and asked for the person's name. He is a person who just responds to messages. I was ready to test drive the Subaru, but I was told the vehicle was in for an oil change. I hadn't made an appointment so I understood and asked to test drive another vehicle while I waited. The Honda CR-V they broug... read more
Business response:
Hey Rebecca, I appreciate you taking the time to review with us. As mentioned, we usually will make an appointment to verify a vehicles status, as it can change very quickly and without notice. Which is what happened here. If you have the time, I would like to go over how this was a simple timing issue, nothing more and that we would love the chance to rectify it, if possible. You can email me at zach.edwards@autoboutique.com, or call the number below ask for me. I truly hope we can make this right! Thanks, Zach Edwards ... read more
Frequently asked questions about Auto Boutique
How is Auto Boutique rated?
Auto Boutique has a 4.5 star rating with 7,918 reviews.
When is Auto Boutique open?
Auto Boutique is closed now. It will open tomorrow at 11:00 a.m.