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Auto Boutique
- Used Car Dealers
- Columbus, OH
About this business
Location details
1800 Georgesville Square Dr, OH 43228, Columbus, OH, 43228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 11:00 a.m. to 4:00 p.m. |
Drove 3 hours for a VW Eos for my daughter they represented as a nice vehicle in descriptions, pictures, and over the phone. The salesman (Jordan) couldn't start the car due to an issue with the start button, tried blaming it on possibly aftermarket (it wasn't). The roof must leak because there was literally mold growing on the rear seats! In addition, there was a 5"-7" rip in the passenger seat with foam coming out "conveniently hidden" in any photos. Exterior had very large scratches (I'm talking well over 12"!) on almost ... read more
Business response:
Hey Ryan, If you would like to discuss further, I would be more than happy to. Please feel free to call the number below or email me at zach.edwards@autoboutique.com. The battery issue was definitely unexpected and our team was able to figure out how to fix it and we would like a chance to rectify it. We apologize for the mishap. It was definitely not intentional. Thank you, Zach Edwards BDC Manager 614-369-1333
If I could rate a zero, I would. I spoke with dealer prior to making appointment to avoid wasting either of our time, being extremely transparent about my pre qualification. They said that it wasn’t an issue and they would work with that. When I arrived, they took my keys to “look over” my trade in. Never received my keys back, as they continued to run my credit through several different lenders, after disappearing. Then even went to try to work a deal for a car I had no interest in without my permission, running my credit f... read more
Business response:
Hey Nichole, I am confused by your review. You said spoke with us about your pre-qualification, then stopped out with a trade shortly after? Our account shows being upfront to you about the process, and we are sorry we were not able to get you an approval. As for the last part, we definitely would not have you out here for "our own terms." Not selling you a vehicle is losing money... and we for sure wanted to do our best with you. Hopefully we can rectify that in the future! If you would like to chat, I am open and here si... read more
I told them I had no vehicle and needed one ASAP and wanted to talk to someone. I was told to try on Monday because the sales guy is going out of town. But when he comes back we can talk. Never got back to me.
Business response:
Dustin, I do not know why a vacation would stop us from selling you a car? Very confused. And I would like to chat more about your experience! Thank you, Zach Edwards BDC Manager 614-369-1333
Contact with the sales rep at the dealership was very interesting. She was very dry and somewhat arrogant. Before I can see the car, she wanted to act like it was a done deal and I was buying the car right then and there. "Trading in a vehicle, where is it at. It has to be here". I told her to hold on, we need to see and drive the truck before anything. She did not like my answer. Test drove the truck. Loud knocking sounds coming from the engine, noise from the back drivers side. Thinking it has to deal with something with t... read more
Business response:
Hey Pilita, I apologize about the issues with any wait or delay. We certainly want to make sure there is no pressure involved in our process and hope we can rectify this issue. Call this number: 737-600-2659 and ask for our General Manager, Rob Thompson. Thank you, Zach Edwards BDC Manager 614-369-1333
I received a phone call from a salesman to. Informing me that the car was being used as loaner and he didn’t know when the car would be returned. I asked him to call me when the car was returned. Next thing I know the car was sold
Contacted them for more info (vehicle history) but they never actually answered any questions and just made some (what seemed to be) auto-generated response about them walking out and looking on the lot to confirm it's still there for sale... but I spose technically they still replied. lol
Business response:
Not automated and we would love to work with you! If you provided a number, we should have called! Please call me at the number below so we can get this rolling! Zach Edwards 614-369-1333 BDC Manager
Their salespeople are not supposed to come out to be with a customer. Customers have to go inside for help. Rude.
Business response:
Second review? Or a different Shirley? Either way, we have a check-in process to ensure all valid information is available for security and verification purposes. Call in at the number below! Zach Edwards BDC Manager 614-369-1333
Horrible thry advertised the car wrong and woukd not own up to it and I was stuvk with a car I did not want! Also thr guy finance guy is a slick talker and up the price 5000 more acting like he did me a favor. All around do not deal with this company most of the cars been in a accident!
Business response:
Hey Raina! I checked four different areas to ensure we did not go over or under you. The vehicle, as well as the team, all advised you of the trim. It was on the website, as well as the emails we sent you. I apologize you feel as if we baited but that could not be further from the truth. Hopefully, we can chat soon. You can call the number below anytime and discuss! Zach Edwards BDC Manager 614-369-1333
Left me hanging think I was going to get the cat and they sold it right from under and made me think the car was available don't think I will be coming back.
Business response:
Hello, All of our vehicles are available for purchase before safety inspections are completed by an auction or dealer. Also, we do try to go above and beyond and always feel for the people who have this situation happen. We would love the chance to rectify this. Call the number below! Zach Edwards 614-369-1333 BDC Manager
Frequently asked questions about Auto Boutique
How is Auto Boutique rated?
Auto Boutique has a 4.5 star rating with 7,919 reviews.
When is Auto Boutique open?
Auto Boutique is closed now. It will open tomorrow at 11:00 a.m.