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Auto Boutique
- Used Car Dealers
- Columbus, OH
About this business
Location details
1800 Georgesville Square Dr, OH 43228, Columbus, OH, 43228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 11:00 a.m. to 4:00 p.m. |
I normally don’t post reviews. However, this place is a joke! I have been interested in one of their vehicles for the past 3 weeks. I have waited for it to arrive on the lot. I texted back and forth with someone regarding this. I was told an out of state specialist was going to call me. And of course, no one ever called! The vehicle is gone!
Business response:
Hey Samantha, I understand the frustration, however the vehicle did not pass inspection after installation, and we cannot sell a vehicle that did not meet the standards needed. We would love to try and rectify this. If you could, call the number below and I will do what I can! Thank you, Zach Edwards 614-369-1333 BDC Manager
Pretty sure the vehicle listed does not exist, as soon as they found out I was not interested in anything else they ghosted me. Still waiting for a reply on when this vehicle would be available for a drive.
Business response:
Hello, The vehicle does exist! The parts? That's another story. Unfortunately, we are at the mercy of the manufacturers on parts that are on back-order. We cannot control this; we also understand the frustration. But we cannot sell or test-drive vehicles until they are safe or meet standards. We will surely let you know once it passes inspection if you are still interested! Thank you, Zachary Edwards BDC Manager 614-369-1333
Went to dealer for an appointment, called to let them know I was going to be late. Person that answered acted very unprofessional like they were on drugs and never left their name. Got to dealership, salesperson treated me like I didn't have the money to pay for car even though I had 3000 dollars cash in hand. Test drove car, there were issues with it, came back dropped off key and salesperson tries to argue with me via text message. Went to different dealer, even though I didn't buy a car, I was treated like royalty compare... read more
Business response:
Hey Michael, I would really appreciate a call personally at the number provided below. Or you can email me at zach.edwards@autoboutique.com. I would like to review the call with our agent you spoke to, as this would be very serious. As for the texting, I would like to find out the salesperson involved so the management team can review the situation. I am available seven days a week. I look forward to rectifying this issue. Thank you, Zach Edwards BDC Manager 614-369-1333 ext. 2122
I told them I definitely wanted to buy this car. The man wouldnât take my name. Said to keep calling back every day to check on it as it was in the shop. I emailed and said I definitely wanted it. Two days later they emailed me saying it was sold.
Business response:
Hello! I would like to try and see what happened here. We typically have hundreds of inquiries for our vehicles at one time, and usually will put customers into an email que that updates the exact step the vehicle is in. The downside is that it is first-come-first-serve. I would like to see where we missed the mark. You can email me at zach.edwards@autoboutique.com, or call the number provided below. Thank you, Zach Edwards BDC Manager 614-369-1333
This place is a complete joke! Every vehicle we looked at said clean Carfax online but all had damage or accidents. The cars have not been detailed and many had cigarette burns and smoke smell yet they still charge the $500 fee. Financing is a scam, they doubled the quoted interest rate and refuse to take check for title so it is impossible to get your loan from your own bank. Complete SCAM!
Business response:
Hello, Not only do we provide free Carfax's for all of our cars online, and in store; we also work directly with lenders and provide pricing so that the bank can easily issue a cashiers check for the amount needed. Scam is a strong word, considering the banks are the one's who give our the rates and fees. Not us. As for the interior, we offer to go out ourselves to find any blemishes the customers asks for, so that to ensure they will be prepared for their visit. We do the best we can with the interior, and will even ask i... read more
This dealership ran my credit after I contacted them about an XT5. They did not contact me back on any occasion. I had to continuously contact them to get information. I was APPROVED for the vehicle, however they added 5,600 in fees which was unnecessary, and I had to have my fiance speak with them to even be told my interest rate or payment amount. Ofcourse due to their inquiry my credit took a hit. Why have even ran my credit If there was no intention to sell me the vehicle that I was approved for. I have still not receive... read more
Business response:
Hello, Could you please call in to our location (614-369-1333) so that we may rectify this issue? Everything is notated and recorded so I want to ensure we are doing everything we can to assist you. Thank you, Zach Edwards 614-369-1333 Auto Boutique
Called and asked about any issues with this vehicle, as the price was rather low. Said no problems, it was a trade-in and had been on the lot for awhile, just wanted it gone. He was aware that I would be driving 2 hours (each direction), prepared to purchase if all was well. When we arrived, there was a (small) crack in the windshield, the tires were going to need replaced very soon, the passenger side back automatic door made a horrible clunking sound, and the alignment seemed off. I was pretty desperate to find a vehicle a... read more
Business response:
Hello Briean, I was able to review the call and correspondence between you and the representative you worked with. If you could, please call me at the number below, or email me: zach.edwards@autoboutique.com There were a few instances during the correspondence that I wanted to clarify so that this issue does not persist in the future. And hopefully, nix any lingering pieces that are still floating around. Thank you, Zachary Edwards BDC Manager 614-369-1333
Received a quick response from the dealership only for them to tell me the car they were advertising could not be sold because they were waiting on parts for it and that they did not know when they would have the parts needed to sell it. Thought it was kind of inappropriate to advertise a car you have no intention of selling.
Business response:
Hello Matthew, As you probably know, the economy is still experiencing a global pandemic. We cannot control the timelines sent to us by the manufacturer for parts needing to be replaced as materials and shipping have been hit hard during these times. I apologize the agents could not give you a definitive timeline on when they would arrive, however not even the manufacturer can always give them, and we are at their mercy. Make no mistake: no dealership opens their doors not wanting to sell a car. If there's anything we can ... read more
The dealer o talked to seemed very nice on the phone. Told him we really wanted this van but live 2 hours away. He said he would contact me or my husband. We never got a phone call and I got an email saying it sold a week after I talked to him. Very very upset and not impressed with customer service doing that to somebody.
Business response:
Hey Debbie, I apologize that you were not able to see the vehicle. We typically receive a few hundred inquiries on each vehicle before they even hit the lot, it becomes tough to manage, and we overlooked your situation. I apologize this happened! We would like to see how we can be better. You can email me at zach.edwards@autoboutique.com with information on what we can improve on and I will gladly receive it. Thank you, Zach Edwards BDC Manager
Frequently asked questions about Auto Boutique
How is Auto Boutique rated?
Auto Boutique has a 4.5 star rating with 7,919 reviews.
When is Auto Boutique open?
Auto Boutique is closed now. It will open tomorrow at 11:00 a.m.