Auto Boutique

DD 

on Cargurus

4 years ago

This place is a complete joke! Every vehicle we looked at said clean Carfax online but all had damage or accidents. The cars have not been detailed and many had cigarette burns and smoke smell yet they still charge the $500 fee. Financing is a scam, they doubled the quoted interest rate and refuse to take check for title so it is impossible to get your loan from your own bank. Complete SCAM! 

Guru9YLJQ2 

on Cargurus

4 years ago

This dealership ran my credit after I contacted them about an XT5. They did not contact me back on any occasion. I had to continuously contact them to get information. I was APPROVED for the vehicle, however they added 5,600 in fees which was unnecessary, and I had to have my fiance speak with them to even be told my interest rate or payment amount. Ofcourse due to their inquiry my credit took a hit. Why have even ran my credit If there was no intention to sell me the vehicle that I was approved for. I have still not receive... read more

Briean 

on Cargurus

4 years ago

Called and asked about any issues with this vehicle, as the price was rather low. Said no problems, it was a trade-in and had been on the lot for awhile, just wanted it gone. He was aware that I would be driving 2 hours (each direction), prepared to purchase if all was well. When we arrived, there was a (small) crack in the windshield, the tires were going to need replaced very soon, the passenger side back automatic door made a horrible clunking sound, and the alignment seemed off. I was pretty desperate to find a vehicle a... read more

Matthew 

on Cargurus

4 years ago

Received a quick response from the dealership only for them to tell me the car they were advertising could not be sold because they were waiting on parts for it and that they did not know when they would have the parts needed to sell it. Thought it was kind of inappropriate to advertise a car you have no intention of selling. 

Debbie 

on Cargurus

4 years ago

The dealer o talked to seemed very nice on the phone. Told him we really wanted this van but live 2 hours away. He said he would contact me or my husband. We never got a phone call and I got an email saying it sold a week after I talked to him. Very very upset and not impressed with customer service doing that to somebody. 

Ivan 

on Cargurus

4 years ago

I was told to come in a hour away, no home delivery and they do not know how to pull up my prequalified loan offer from westlake. Anyhow they didn't seem to know what to do and i certainly don't if they don't 

Britney 

on Cargurus

4 years ago

This dealership was not pleasant to deal with over the Internet… I asked for specific information being as I was located over an hour away and they repeatedly told me I could make an appointment to come in. Needless to say they lost my business 

Rhonda 

on Cargurus

4 years ago

Very unprofessional ladies at the desk. Telling someone that car they are interested in isn’t ready because they are waiting on parts!??! Made me not want to buy a car from them!!! 

Charles 

on Cargurus

4 years ago

When I got to dealer I found out this car had a structural damage problem. I found another car while I was there that I liked. And when we were doing the paper work they added a $500.00 paint protection I didn’t ask for. And told me it was there policy to put on all car sales.I was not happy about that. Very slow to close the sale. Took over 4 hours for this process.