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Auto Boutique
- Used Car Dealers
- Columbus, OH
About this business
Location details
1800 Georgesville Square Dr, OH 43228, Columbus, OH, 43228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 11:00 a.m. to 4:00 p.m. |
I talk too sales person he never call me back
Business response:
Rico, I looked up your information, and have not been able to find your contact info. Would you please call the number below so we can assist you? Thank you, Zachary Edwards BDC Manager 614-369-1333
Contacted them about a car,they did call me right away. They said the car would be available to look at soon . THEY NEVER CONTACTED ME AGAIN ABOUT THE THE CAR BEING READY. Pretty disappointing. I should have at least been Contacted if it was sold or not available. I thought they would at least help me find something else I was looking for..but nope!!!!
Business response:
Scotty, As long as your email is active, there should be emails being sent unless there is a high priority to discard emails (some have this for spam concerns). Call in at the number below so we can handle this and take the next step! Thank you, Zachary Edwards 614-369-1333 Auto Boutique
They contacted me via email to say the car wasn’t actually there yet. It has been over a week and no return communication regarding the vehicle.
Business response:
Hello! There should be emails being sent out on the status twice a week! We also recommend calling actively as well. Please reach out to the number below and ask for me, we can review the vehicle together! Thank you, Zach Edwards BDC Manager 614-369-1333
One van they were trying to sell had 4 accidents in the past per the Carfax report. The other van I wanted to test drive wouldn't start and it took a while for them to get it started. Then, found out the catalytic converter had been cut off of it (not their fault but had so many vehicles on the lot that they probably couldn't keep track of what was going on with them all). The van had lots of scratches and body damage and when I brought the car back from test driving it, couldn't get the driver's side door to close right. Th... read more
Business response:
Hello, It sounds like we were honest and upfront, which should be commended on some aspects during this review. We openly discuss any known issues - providing any service or Carfax history we have - to ensure you are not making a decision you would regret. Dozens of vans on our lot have no issues you mentioned above. But some do. And we are very open about that on the phone, email, or in person. Please call the number below if you have questions, or if there is anything I can do to assist you. Zach Edwards BDC Manager 614... read more
Miserable experience. Never call back, got me qualified but took 4 days to tell me. Avoid at all costs
Business response:
Hey David, EDIT: You bought from us? Still confused for the one star. I spoke with Shelbie and she told me she is actively working with you, and you are in the process of buying a car from us? We were waiting on confirmation on which Malibu - the blue or white one - you wanted ran first before we made the mistake of running the wrong vehicle. Hope this is just a misunderstanding or I have the wrong David? Please call the number and we can rectify this issue. Zach Edwards BDC Manager 614-369-1333
I was contacted only by email. I received a reply from one Associate that the car was in transit. And did not know when it would be available. A manager emailed me that I would hear from an associate early the next day. That did not happen and I emailed the "manager" as it was indicated in their email. Still no contact. I called the dealer and spoke with McKenzie who left me with buy ;the car sight unseen. "We do not take deposits, It's first come first serve." I live in Michigan! It's in service I will let you know when it'... read more
Business response:
Hey Betty, Trust me when I say we wish parts came in quicker! But we cannot control the timelines the manufacturers and their transit team set. Please call in and ask for me so I can personally call or email! Zachary Edwards BDC Manager 614-369-1333
Was supposed to get back to me about this truck after inspection that was over a week ago never heard anything!!!
Business response:
Steve, I do apologize about the confusion on the truck you are interested in. If you have the time you can reach me in the office and I can look into it for you! There are times vehicles do take awhile to come out of service and this maybe one of those cases. We will definitely do a better job on keeping everyone updated on the step of service the vehicle is in and thank you for the honesty! Thank you, Shelbie Azbill Assistant BDC Manager (614)369-1333
Well I too was interested in a car that apparently hadn’t arrived on lot yet. (So why put it on your website?) I inquired about it on July 3rd they responded back the next day and then I was told they’d be back in contact when it arrived. No contact since and I bought from another dealer !
Business response:
lljc1967, I am sorry about us not keeping you informed to the best of our abilities. There is a chance the vehicle is still in service, but we should have definitely kept in contact with you! We will be changing the way things are processed here and thank you for the honesty. If there is anything we can do in the future please let us know! Thank you, Shelbie Azbill Assistant BDC Manager (614)369-1333
The car I asked about was “being inspected” for 2 weeks. They were supposed to contact me when it was ready for a test drive. They never let me know.
Business response:
Hey Chris, We cannot control parts delivery. The vehicle you inquired on was waiting on a part that the entire nation is struggling to find right now. We are doing our best. We always offer vehicles in a similar price range that are available, however we also understand that the customer usually wants the vehicle they inquire on. Hopefully, the part comes in soon! Thank you, Zachary Edwards BDC Manager 614-369-1333
Frequently asked questions about Auto Boutique
How is Auto Boutique rated?
Auto Boutique has a 4.5 star rating with 7,919 reviews.
When is Auto Boutique open?
Auto Boutique is closed now. It will open tomorrow at 11:00 a.m.