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Auto Boutique
- Used Car Dealers
- Columbus, OH
About this business
Location details
1800 Georgesville Square Dr, OH 43228, Columbus, OH, 43228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 11:00 a.m. to 4:00 p.m. |
I was told to come in a hour away, no home delivery and they do not know how to pull up my prequalified loan offer from westlake. Anyhow they didn't seem to know what to do and i certainly don't if they don't
Business response:
Hey Ivan, Could you reach out to me (zach.edwards@autoboutique.com, or call in at 614-369-1333) so that we could further figure out the problem and rectify it? Thank you, Zach Edwards Auto Boutique
This dealership was not pleasant to deal with over the Internet… I asked for specific information being as I was located over an hour away and they repeatedly told me I could make an appointment to come in. Needless to say they lost my business
Business response:
Hello! We apologize for not answering the questions you inquired about. We try to be very informative and it seems we missed the mark with you and I would like a chance to rectify that to see how we can become better going forward. Email me at zach.edwards@autoboutique.com with what we failed to delivery during your experience with us. Thank you, Zach Edwards BDC Manager
Very unprofessional ladies at the desk. Telling someone that car they are interested in isn’t ready because they are waiting on parts!??! Made me not want to buy a car from them!!!
When I got to dealer I found out this car had a structural damage problem. I found another car while I was there that I liked. And when we were doing the paper work they added a $500.00 paint protection I didn’t ask for. And told me it was there policy to put on all car sales.I was not happy about that. Very slow to close the sale. Took over 4 hours for this process.
Business response:
We have a free carfax available to view for every single one of our vehicles on our website. This way you are able to see each and every vehicles history report before coming to the dealership and there are no surprises! We also advertise all of our fees on all of our advertisement so you are able to view those prior to coming to the dealership also. There is a disclaimer on all of our listings that our prices do not include tax, title , registration, documentation fees, or zurich shield paint & fabric protection ($499). The... read more
They did respond and wanted me to come test drive it . I told them I lived in Pittsburgh and I saw that delivery fee was included in the price of car . Got an email saying the car had not arrived on lot as of yet and yes delivery was included. Received email Saturday saying car was not available!
Business response:
We do apologize for the inconvenience. Our mechanics will sometimes identify issues with the vehicle during the inspection that the previous seller did not disclose, which we send back. It is an unfortunate situation, but at least our mechanics found the issue before selling it. We will use this information from you to improve as much as we can! Thank you, Zach Edwards BDC Manager Auto Boutique Ohio
This was a super weird experience. I was contacted immediately, but when I wrote back with questions I got no response. When I arrived they assigned me a salesman, different than the person I had been talking to. They pulled up the car with a massive flat tire, no gas in it, and a broken seatbelt that tried to trap me in the car. What a waste of time!
Messaged the dealership regarding a car. Said they didn't have it on the lot yet. It now has been listed. Never contacted me. Per reviews this seems to be the norm. Do not want to purchase from this dealership.
I live 2 hours away from this dealer. I was preapproved for a loan with capital one and told them I wanted to buy an auto they had on the lot. I was told the finance department will process my order in the morning when they open. Also, They would hold the vehicle since I started the finance process. After not hearing anything from the dealership The next morning I contacted them and was told, there was someone test driving the vehicle I explained I was already in processing to purchase the auto. the salesperson told me Their... read more
Business response:
We apologize for your experience, however we typically do not hold vehicles whatsoever. If we run your credit application and get an approval we will typically hold it for a day to give you the opportunity to drive in and purchase it. Our customers who are physically present do take priority over online customers, and our finance team works on the online applications when they do not have a customer physically present. If we were not able to run your application yet, we are not able to hold the vehicle. We do not understand ... read more
Staff were nice but vehicles were thrashed and extremely dirty. Viewed multiple vehicles and all were in very bad condition.
Frequently asked questions about Auto Boutique
How is Auto Boutique rated?
Auto Boutique has a 4.5 star rating with 7,919 reviews.
When is Auto Boutique open?
Auto Boutique is closed now. It will open tomorrow at 11:00 a.m.