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AUTOPAY
- Finance
- Denver, CO
About this business
Location details
8055 E Tufts Ave, Denver, CO, 80237, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Scam! They say soft credit check but they do hard pull credit checks! They lie to get you to apply.
32 days going back and forth and my loan is still not financed. I could go on and on, but just look at the THOUSANDS of bad reviews online, they are all accurate and what I went through as well.Not even sure how they are still in business to be honest.
Refinanced car, agent literally lost all my info and a new agent took over so my privacy apparently is lost somewhere. Had to go get my documents notarized twice and pay for them and missed work and time where I would be making money. After the car was so called paid off, my former company Ally calls to tell me I still owe a payment while I also had to pay for my new loan. Apparently. Auto pay paid off my second vehicle amount and didnt pay attention to the pay off for the real vehicle I was refinancing. They literally dont ... read more
They are so unprofessional for one they call you off a phone number in your area code. Then the rep who you speak to cuss at you say rude remarks if you not approved for a loan. When you finally find the number to the business and ask to speak to a manager the person who answers the phone is supposedly the manager. Once you tell them about what happened he ask you is their something he can do for you like do your job. Made me feel like they do this all the time.
Terrible customer service the sales rep lied about running my credit which Ive been working on building and it made my score decrease by 30points
I don't understand HOW this company received high ratings from the BBB. I purchased a car not too long ago and my cancer treatments are getting expensive, so when a letter came in the mail from Autopay that had my current car payment, my new car payment with them, and monthly savings, I was interested needless to say. I uploaded my necessary documents and just got off the phone with a gentleman that said it just "would not work". I asked what was he talking about? it's clear in the letter they sent me the interest rate I wou... read more
Business response:
AUTOPAY perform a soft-credit pull in order to determine if we have a high likelihood of getting an approval from one of the lenders in our marketplace and what those rates and payments could be. The system provides rates when, based on the information provided, there was a pre-qualification (not necessarily an approval) for a rate that was better than the applying customers current loan.Then, prior to moving forward with submitting this application to a lender, the customer must complete the entire credit application, agree... read more
TERRIBLE service , they lie to you and build you up , and have you send ALL your information. My rep named ********* me 2 email stating" you have been pre-approved" and then telling me that the finance company will more than likely approve me " he even said he was 95% sure. I have all the emails saved with ****** empty promises. And then he text me " Unfortunately we can not approve this new loan,BEWARE !!!!!!!!!! they lie, build you up, and give you empty promises....I would give negative stars if I could !!!!!!
Business response:
We were able to research this account and while we are pleased we were able to find a new loan with a lower interest rate and payment, we are terribly disappointed to hear that the process did not go more smoothly for you. We will be researching the communication records to determine what went wrong so we can address the situation, have targeted training, and work to be better in the future.We do appreciate this feedback and we will continue to work to improve our process for all!
Its been a nightmare trying to get financing through them. Initially I was approved and contacted, submitted paperwork, got dealer to submit paperwork. My *********************** was initially nice, but a little slow, a lot of pushing and pulling on my behalf to get things moving The dealership ended up selling the car in question to someone else, despite putting a down payment. Not my fault right. So I email and text **** about a backup car/other options, she stops responding after a few emails. I kept trying to contact, no... read more
Terrible service. I have been waiting for weeks on updates on my new refinance loan and then recieved a letter from a lean holder saying I was behind on payments?? It is near impossible to get In touch with a supervisor and I was told I would receive a call back about my issue over 5 days ago and still have been contacted. Anytime you try to call, all they do is send an email about your complaint. DO NOT USE AUTOPAY!!
Business response:
Hello *****, Thank you for reaching out and providing us with this feedback regarding your experience. Excellent customer service is our primary goal and we are saddened that this goal was not achieved initially with regards to your experience. As such, our management team has reached out to work with you on getting you the resolution you need. Through these efforts, it has been communicated that the issue is being resolved. Should you have any further questions or concerns, please reach out to us and we will be happy to hel... read more
Frequently asked questions about AUTOPAY
How is AUTOPAY rated?
AUTOPAY has a 4.6 star rating with 16,937 reviews.
When is AUTOPAY open?
AUTOPAY is closed now. It will open on Monday at 7:00 a.m.