AUTOPAY

Michael C 

on BBB

4 years ago

Filled out refi paperwork, they ran my credit then no follow-up. Impossible to get ahold of someone. I will file a complaint with financial services and state attorney general. 

Denise B 

on BBB

4 years ago

Luckily, I have not signed anything with this company yet but still feel I should tell people not to even begin the process. Just to see if you are approved they run a hard credit on you. Then the same day they reached out to us to tell us that we have been approved. GREAT!! When we tried to call them back no one answered. Still no contact after 24 hours. No reliable/professional business is ran that way. Still 72 hours later have not been able to speak to anyone regarding how to continue with the process. I have clicked on ... read more

Ariel R 

on BBB

4 years ago

I'll give them 1 start because there is not 0 start. From my experience they are scam. They approve my application, decreasing my APR from 4.14% to 3.29%, keeping the same term and then my premium increases from 494 to 515. Does it make sense other than they have thousandsof dollars in hidden fees? 

Melissa N 

on BBB

4 years ago

BE WARNED DO NOT LET THEM RUN A HARD CHECK FOR APPROVAL!!! I would give lower than 1 star if I could. They are a classic bait and switch advertiser. They offer the lowest possible option in interest rate, stating you are pre-approved but AFTER doing a hard credit check proceed to tell you that what they can do is drastically different than what you were pre-approved for. While I understand a pre-approval is just that, you shouldn’t expect that to mean you would go from a savings of $180 a month to a savings of $46 a month. W... read more

Ashley M. 

on BBB

4 years ago

I would have selected 0 stars if it was optional. This Company is horrendous!! First I was pre approved so I called. Then I was fully approved. One agent told me I needed $1600 in order to refinance with them. I told her that was too much. It defeated my purpose for refinancing in the first place. She said she could not help me if I wouldn't pay $1600. Then I spoke with someone else, a male. He said I was approved then turned around and said I wasn't approved because I didn't have enough verifiable income. I asked him what i... read more

Frank H 

on BBB

4 years ago

These people willfully violate state laws that require they endorse and transfer the titles of vehicles within fifteen (15) days. They will take your hard earned cash from your checking account and then state that they won't send your title for 90+ days which isn't legal in any state in the country. When you call or email, they do not respond. The only thing they do if you are lucky is try to force you to sign a "debit card/credit card" waiver form in an attempt to coerce you into signing that just to receive your title in t... read more

Erick S 

on BBB

4 years ago

I inquired about refinancing my auto loan through this business. ****** *****labeled them as being able to provide me with 3% APR and lower my monthly payments by $73. However, the only thing this business lowered was my credit score after it sent out 6 requests and 6 FCUs inquired. I had wished I know the problems they can cause because I never would've went through them. 

Jessie W 

on BBB

4 years ago

Horrible people. They fraudulently report your account late despite when you actually make your payment. If you make it 28-29 days late which legally per FCRA should NOT be reported late. They report it late anyone and blatantly violate the FCRA. Truly deplorable and shady people. They'll ("JOSE" and "Susie") even go as far as using derogatory terms, speaking condescendingly, and talking as if you're one of their homeboys off the street. 

David S 

on BBB

4 years ago

Worst loan experience of my life and I have had plenty of loans. I am not going to waste anymore of my time with this company and explain but take true to what I am about to say, stay away from Autopay! Save yourself the frustration, time and mess. If by chance you want to learn the hard way, ask for Eden or Christopher. I assure you they will give you the same experience they gave me and you will have learned the hard way.