Avance Care

Westee J. 

on Avance Care

2 years ago

I was a previous patient at Crescent Family Practice and have been for years, they were amazing. My whole family have been patients of Crescent as long as I can remember. Since being merged with Advance Care Cary my experience with my normal medical care has been horrible!!! Process to fill medications I've been on for over 10 years changed; not only did it take over a week to fill and multiple phone calls to the office, I was told I need to be seen every 3 months b/c of the type of medication I'm on, which is ludicrous a... read more

Carrie 

on Avance Care

2 years ago

I wish that I could give zero stars to Dr. Aluru. I had my annual physical/wellness appt with her. She was rude, condescending and dismissive. Even worse, she refused to refill my prescriptions (which were prescribed by other providers in this office), which will now require me to book another appt, take time out of my schedule and pay for another appointment. I will never book an appointment with her again. 

T B. 

on Avance Care

2 years ago

Their billing department is overseas and provide for a horrific experience. I scheduled an appointment as a new member over the phone, with the receptionist, for a physical after learning they are accepting new patients. This was also reiterated once I arrived. In seeing the nurse/practitioner I provided a brief medical history and mentioned the concerns I've had to bring them up to date as my new provider. When the bill came, it was noted for problem visit rather than a physical (and they didn't treat anything). I contacted... read more

Michele Marie C. 

on Avance Care

2 years ago

Stress free check in from a very nice. Less than 5 minutes wait time in the lobby. Very nice and knowledgeable NP, Williams. She actually listened to our concerns. Thank you. 

T B. 

on Avance Care

2 years ago

I received the same word for word response as the previous - your (Avance Care Wake Forest) reply is an automated response. Need a contact who can resolve our issue. Automated responses and overseas billing support speak volumes about your service and patient care 

T B. 

on Avance Care

2 years ago

Your office manager refused to do anything for the billing issue I am facing, and after reviewing the hideous care with her that we received during our visit, where she relayed your equipment was not working, I think even less of your people and facility. To top it off, she provided a number to the main office where it just rings. I should have researched your Better Business Reviews and score before hand. Please provide a contact immediately to resolve our issue. 

T B. 

on Avance Care

2 years ago

Their billing department is horrible -terrible people. I scheduled an appointment as a new member to Avance Care - a new patient for physical. When I arrived, I mentioned the concerns I've had. When the bill came, it was noted for problems (they didn't actually treat anything) rather than a physical. Contacted the insurance company, who relayed to reach back out to Avance Care and request to have them change the insurance submission code for physical. After several promises and engaging their billing people, which appear to ... read more

Penny B. 

on Avance Care

2 years ago

I was supposed to have a televisit and ended up having a phone call! Very disappointing 

Ricky V. 

on Avance Care

2 years ago

Terrible practice. Had to call three times to try and get my emergency inhaler refilled. I have had this prescription my entire life and have never had a problem filling it until today. The team are requiring that I schedule a visit with the doctor for them to confirm I still need medicine I have had my whole life. If someone calls and says they are having trouble breathing you should take these request a bit more seriously. I will be looking for a new office if things do not improve.