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Avance Care
- Other
- Durham, NC
About this business
Location details
4705 University Drive, Building 700, Durham, NC, 27707, United States
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I can 't believe this location has a 5 star rating!! I have yet to be seen at this location and was treated horribly by one of the phone staff. She was extremely short and curt with me. She would speak when I was speaking and cut me off several times. Unfortunately, my physician's group migrated to this practice and I am afraid I will loose my physician of over 35 years due to the rudeness of the new practice staff!
Business response:
Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear when that standard is not met. Because of Privacy laws, we are unable to provide personalized responses in this public forum. However, we take negative experiences seriously and work to correct issues raised. We encourage you to contact us at (919) 803-3707 to discuss your concerns in depth. Yours in health, Avance Care Cary
This is my second time putting this review up. It looks like the company deleted my review and any other negative review. I would give them a zero if possible. They consistently make you go back 2-3 times for simple conditions if you want any kind of treatment. We were even told during one visit that if you don't feel better in a few days call back and we will send antibiotics into the pharmacy. When we called back, they said no you have to come in for an appointment. When asked for medication refill for a simple condition, ... read more
Business response:
Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear when that standard is not met. Because of Privacy laws, we are unable to provide personalized responses in this public forum. However, we take negative experiences seriously and work to correct issues raised. We encourage you to contact us at (919) 655-1000 to discuss your concerns in depth. Yours in health, Avance Care Morrisville
I love the Holly Springs location. The Apex location however lacks. They are great with service but not when it comes to charging. I’ve been over charged twice. They made me pay a $45 copay when my insurance states I don’t have one only if it’s out of network, that cost is $30. They couldn’t explain why I was being charged $45. This is the second time they’ve charged me a fee that is not required. They are over charging and expecting people not to notice.
Business response:
Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear when that standard is not met. Because of Privacy laws, we are unable to provide personalized responses in this public forum. However, we take negative experiences seriously and work to correct issues raised. We encourage you to contact us at (919) 267-5862 to discuss your concerns in depth. Yours in health, Avance Care Apex
Stay away from this facility. If you need anything beyond an annual wellness visit you should probably better see another doctor. We had a bad experience. If you are on a medication and forgot to ask for a refill during the appointment, they will ask you to schedule another appointment for it. This is not the case with other doctors.
Business response:
Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear when that standard is not met. Because of Privacy laws, we are unable to provide personalized responses in this public forum. However, we take negative experiences seriously and work to correct issues raised. We encourage you to contact us at (919) 267-5862 to discuss your concerns in depth. Yours in health, Avance Care Apex
My primary physician just moved from Crescent Family Care to Avance last week. Avance support people sucks. They pass you around from one person to the next and don't return calls. I went from a neighborhood family care to a corporation. I have enjoyed the relation that I have with primary physician for years but Avance office in Cary sucks.
Business response:
Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear when that standard is not met. Because of Privacy laws, we are unable to provide personalized responses in this public forum. However, we take negative experiences seriously and work to correct issues raised. We encourage you to contact us at (919) 748-4990 to discuss your concerns in depth. Yours in health, Avance Care Durham
I called into the office to obtain my medical records for a life insurance application. The company to which I applied advised me this was the only office to have not responded after several fax requests (mind you, I was only seen once back in 2023 after transitioning from Novant Health - who sent my records promptly). Emily answered the phone and, in the midst of speaking with her, she lied to, interrupted, and was utterly disrespectful towards me. I was then transferred to the office manager (Kaitlin) who, while admittedly... read more
Business response:
Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear when that standard is not met. Because of Privacy laws, we are unable to provide personalized responses in this public forum. However, we take negative experiences seriously and work to correct issues raised. We encourage you to contact us at (980) 432-1027 to discuss your concerns in depth. Yours in health, Avance Care Matthews
You did Excellent service for me and to me!! I was very pleased with the service!! Thank you!!
Very accomadating and attending and very kind! I felt comfortable!!
Business response:
Thank you for taking the time to share your experience with us. We appreciate you trusting Avance Care with your primary care needs and look forward to serving you in the future. Yours in health, Avance Care Preston
Called to ask about the prescription and health issue, but did not call back for few days. Called again and they told me they never received a message and the person on the other line will pass on the message. They did call back, but seemed they don’t really care.
Business response:
Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear when that standard is not met. Because of Privacy laws, we are unable to provide personalized responses in this public forum. However, we take negative experiences seriously and work to correct issues raised. We encourage you to contact us at (919) 234-1577 to discuss your concerns in depth. Yours in health, Avance Care West Cary
Frequently asked questions about Avance Care
How is Avance Care rated?
Avance Care has a 4.5 star rating with 11,627 reviews.
When is Avance Care open?
Avance Care might be open. It requires an appointment.