Bel Furniture-Memorial

Kembraly S. 

on Yelp

5 years ago

In my opinion, do not do business with this company. This company is deceitful they show a picture of the bedroom set as if it comes with a wood cleaning kit and that is not the case. I will be contacting the State attorney general's office, the better business bureau and filing a complaint. All they care about is their revenue they do not care about the customer and trying to resolve customer issues. This company is the worst when it comes to customer service, everyone from the receptionist level through to the corporate of... read more

David N. 

on Yelp

5 years ago

Received damaged furniture (not the floor model but brand new) and tried to make a claim. They said it's my problem and they would not help at all. Poor customer service. Definitely would not return 

Jasper R. 

on Yelp

5 years ago

DO NOT SHOP HERE! They don't deserve any stars!!! I went in yesterday bought a dinning room table and Franco the sales person told us we can pick up from the one in Katy. I went today and waited an HOUR!! They told me they didnt have that one in stock. First off Franco should have called to check before selling me the table. Went to go buy the floor display keep in mind two of the chairs had rips in the leather and a scratch on the table. All they could offer me was 20 percent off. Heck no I drove all the way from rosnburge ... read more

Danilo E. 

on Yelp

5 years ago

I bought a modular sofa in April of this year, in less than 4 months by manufacturing defect I requested in August to change the product or return my money, and they offer me 75% of what I pay for the defective product. 

Linah T. 

on Yelp

5 years ago

I wish I could give them 0 stars or negative rating. The cheapest quality furniture with poorest customer service. I bought living room set (a sofa, loveseat and armchair) from Bel Furniture in May. I told the guy who delivered the furniture and assembled the legs on all three items that he hasn't fixed them properly and they will come off. He kept telling me to call customer service if I have any issues. After a few days I noticed that the armrest on all three items have a broken/defective frame inside at the exact same lo... read more

lisa k. 

on Yelp

5 years ago

If I could give this store 0 stars I will. WHEN we bought our furniture here, we had to pick it up at the warehouse. From our experience, it took over 30 minutes to get the furniture we bought at the warehouse. If you think you can't waste your time waiting, skip this store. Go elsewhere, they are disorganized and understaffed. Specifically on a holiday weekend. 

Lisa E. 

on Yelp

5 years ago

I wish 1/2 star was available. Like the other complaints I've read, mine is the same. Waiting for a day late, over time frame delivery. Its not worth the price to deal with this horrible delivery service. Ill pay the extra for a business promise kept. 

Quintisa M. 

on Yelp

5 years ago

Let's start off with THE PRICES ARE GREAT! I guess you get what you pay for. Three weeks ago I purchased a bedroom set with an extra nightstand, adjustable base and mattress and dining room. Paid $199 for "hotshot delivery". The delivery date comes around and I get only the bedroom and mattress set. I ask about the nightstand and they say it was damaged and make a note on their invoice. Cool. I can wait for another one to be delivered. I'm just waiting on my dining room to be brought in. I notice that the delivery guys are g... read more

Merce J. 

on Yelp

6 years ago

We bought a bed and it was full of insects, and we complained to the company and they don't want to resolve our case. We're paying for a bed that we have to throw away because they don't want to listen to us, nor resolve my problem by fumigating my house which is about to become infested. Please don't buy in this store.