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Birdeye - Palo Alto, CA
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
"Came to Birdeye to help gain positive reviews from my customers. They delivered" What do you like best about Birdeye? They pretty much manage everything for you. I also like the auto-response to reviews to have business interaction to posted reviews. They do have a dashboard for you account if you do like to be hands on. What do you dislike about Birdeye? I haven't found anything specific that I would say i dislike about Birdeye, as I use Birdeye more hands off while getting great results. Recommendations to others consider... read more
Business response:
Music to our ears! We're thrilled you are taking advantage of the auto-responses when replying to reviews. It's a great tool that helps save time and contributes to your company's online presence.
"Great tool for honest customer feedback" What do you like best about Birdeye? This product provides the opportunity for companies to resolve issues that customers may have What do you dislike about Birdeye? I haven't heard much feed back about the negative aspects of using this Recommendations to others considering Birdeye: I do not use Birdseye but my colleges are constantly raving about it What problems is Birdeye solving and how is that benefiting you? It provides the opportunity to resolve customers issues
Business response:
Super! Thank you for taking the time to share your experience!
"Helps us continue to strive for better" What do you like best about Birdeye? Simplicity and easy to use system. always usefull What do you dislike about Birdeye? be able to use the full website and better knowledge of website What problems is Birdeye solving and how is that benefiting you? service recovery for F&B outlets,
Business response:
Hi Tyler! Happy to hear you're enjoying the platform, and it's been useful for the business.
"Easy to use Review Management software" What do you like best about Birdeye? Ease of navigation and overall use. Allowing me to segment my locations is a big plus and post directly to social media! What do you dislike about Birdeye? Dashboard is set to 30 days of history. I would like it to be customizable. Maybe we have that functionality I was not able to locate easily. What problems is Birdeye solving and how is that benefiting you? Keeping up with the negative reviews and posting good ones on my SM pages to build brand ... read more
Business response:
Hi Chris! You can certainly view the dashboard past 30 days. If you click "Time Period" on the filter, a drop-down of times will appear. If you scroll down on the drop-down, there's an option to customize the time frame. I hope that helps! If you need further assistance, please don't hesitate to reach out to our support team.
"Great Tool" What do you like best about Birdeye? The automated emails requesting reviews from clients are a great way to get more reviews! This is an excellent value-add for our LO's. What do you dislike about Birdeye? It is not as user-friendly as it could be. The website can be hard to navigate, and our LO's do not always understand how to use it and how the site can assist them. What problems is Birdeye solving and how is that benefiting you? It is solving the problem of not having enough public reviews to catch prospect... read more
"User friendly!" What do you like best about Birdeye? I love how all the reviews are displayed on one page and how reviews can be filtered and easily searched. What do you dislike about Birdeye? When I address direct feedback from the review tab, it still shows as unread in the message tab. So on my end it shows that I haven't gotten to it, which in fact I have. What problems is Birdeye solving and how is that benefiting you? We love to encourage our team with great reviews about them and we pride ourselves in what our custo... read more
Business response:
We appreciate you sharing your experience and feedback! Your input was passed along to our Inbox Engineer. Excellent feedback like this helps us improve the platform.
"Very Effective Business Review Tool" What do you like best about Birdeye? It compiles all of our reviews across multiple businesses for day to day operations. What do you dislike about Birdeye? We have been using the Birdeye tool for a number of years, and I have not come across anything I don't like Recommendations to others considering Birdeye: We have used Birdeye for several years. It is worth a look if you are interested in managing guests and their expectations. What problems is Birdeye solving and how is that benefit... read more
Business response:
Great to hear that the platform is helping enhance customer experience. Keep up the good work!
"100% Improved Our Rating!" What do you like best about Birdeye? The ease of using Birdeye and the great support that comes with it. What do you dislike about Birdeye? I can honestly say there is nothing that I would change and if I would Birdeye is always one step ahead of the game. What problems is Birdeye solving and how is that benefiting you? Negative reviews, Birdeye has taught us how to better communicate with unhappy patients.
Business response:
Hi Rebecca! Birdeye is always working on how we can make life easier for our customers and how to continue to evolve the platform. We are thrilled you're happy with the service, and it's been beneficial for your business. Keep up the excellent work!
"Increased exposure for our company!" What do you like best about Birdeye? I like that Birdeye handles sending all of our customers' reviews. Once we connected our system, the BirdEye platform immediately sends the customer a request for review after we close their ticket. It also catches potential negative reviews. The feature that accepts voicemails and texts our customers after business hours has also helped our business. The account managers are great and we haven't had any issues reaching out when necessary. What do you... read more
Business response:
Thank you for the thorough feedback and for sharing your experience with us! Love that your business is taking advantage of Receptionist and Robin! Two great communication tools to ensure your business doesn't miss a customer/prospect.
Frequently asked questions about Birdeye
How is Birdeye rated?
Birdeye has a 4.9 star rating with 7,495 reviews.
When is Birdeye open?
Birdeye is open now. It will close at 6:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com