4.9
7935 reviews75 reviews have no rating
BirdEye is awesome to work with. Akhilesh was incredibly responsive, professional, and had great follow up on helping me with a recent inquiry to customer support. Overall just a great experience.
very cool. very cool very cool very cool very cool
"Very good basic functionality!" What do you like best about Birdeye? Consolidating review scores by channel, and making it easy to find reviews with a search function. What do you dislike about Birdeye? I do not dislike Birdeye at all; I just have suggestions for more advanced functionality. What problems is Birdeye solving and how is that benefiting you? Birdeye is helping us identify user issues early on, and get these distributed to the larger team on an ongoing basis! This helps us improve the user experience more quickly and have a shared understanding of some of the issues.
It is rare that a company responds and provides you data that you request in a matter of a few minutes. Easy and correct. I love it!
I was very skeptical when I first heard all of the features that Birdeye offered. To me it sounded overwhelming but I am so happy right now because it has made things so much easier. This is an amazing platform and it is user friendly and all of the staff is happy.
Birdeye is awesome, and they make it very easy for customers to post reviews for your company!
Such an amazing place!!! The staff was unbelievably friendly and professional and the therapists are out of this world! This is my spot!!! I will recommend everyone to go try them out!!!!
"Great experience with Birdeye" What do you like best about Birdeye? The ease with which we can send out requests for reviews What do you dislike about Birdeye? There are no downsides to Birdeye at least in the form that we use What problems is Birdeye solving and how is that benefiting you? We have built our review rating by over a point in the last year
Shankhayan has the patience of a SAINT! He knows his stuff and we couldn't be more grateful for his guidance and ideas. Thank you for having him on Team Birdeye.
"Birdeye has been great at helping us expand our company base." What do you like best about Birdeye? How easy it is to send the Review Invites. What do you dislike about Birdeye? Not receiving our monthly receipt for payment in an email. Even though we've requested it several times. What problems is Birdeye solving and how is that benefiting you? No problems, but benefits are the ease that our customers can chat with us or send a quick message.
Fantastic, fast support and help! The chat feature saves so much time when I need a hand!
Great app. Thanks for addressing my issue so quickly!
Great service
Always gets back to me quickly and resolves any issues with ease. I love using birdeye!
Birdeye is on the ball. Responsive and they are a critical part of our marketing plan.
"Best Investment We Made In 2020" What do you like best about Birdeye? We have more patients than ever leaving reviews and it is completely automated. We also saw how many sites had inconsistent demographics on our business prior to Birdeye correcting them. We have improved our SEO as a direct result of the changes. What do you dislike about Birdeye? We don't dislike anything about Birdeye. It took a couple tries to find the right settings, as far as timing, for sending review requests out to patients that would garner the most responses. However, that isn't a flaw in their system. I am sure it is different for each practice based on your patients. What problems is Birdeye solving and how is that benefiting you? We no longer have patients complaining about it being difficult to leave reviews because the process doesn't require visiting multiple sites or having to log into different accounts. We have more new patients calling stating that they saw all of our great reviews and that is what led them to call our office.
Efficient, thorough and all around a very nice person. YOU are the best John. THANK YOU so much!
Birdeye made it so much easier to communicate with the patient through text message, therefore we can confirm appointment and have small conversations with the patient without calling them. So much easier in todays time. You can also send your patient a review form through birdeye, which is super simple to do. Love birdeye...Easy to use and someone is also there if you need help doing anything through birdeye.
Birdeye helping me to managing my reviews. They doing great job with an automated system. It help me my business going up in rating in search engins as well. I am glad i made a good decision joining Birdeye.
"Highly Recommend" What do you like best about Birdeye? The customer service was awesome. Very patient with me as I learn to.pivot to online leads etc. What do you dislike about Birdeye? I did not dislike anything. I wish they were.open 24/7. Recommendations to others considering Birdeye: This a awesome platform. We love it for our reviews and communication with clients. What problems is Birdeye solving and how is that benefiting you? My goal is to expand and grow my business. I can see that happening with the tools and resources es from Birdeye.
"Excellent Program for Obtaining Reviews, Customer Feedback, and Cleaning Up Location Data" What do you like best about Birdeye? The 2 main reasons we use Birdeye are for location data clean up, and Google Reviews. With the number of projects we have, and the small team with which to do them, it is impossible to make sure that our store location data is accurate across dozens of websites. Birdeye makes this a snap to maintain this data across the Web. We also wanted to increase our Google Review count to assist customers in finding us, and making important purchasing decisions based on peer reviews. What do you dislike about Birdeye? I only have one gripe with Birdeye and that would be the cost. It's not unique to Birdeye, however. We reviewed all the major review platforms (Podium is probably their largest competitor) and they are all pricey. Since it's all software based, and really, not as complex as other SaaS solutions, I expect this cost to either go down as there are more entrants into the space, or new services be added to justify the cost. Birdeye appears to be heading in the direction of adding services and increasing the value of their offering. I can continue to justify the cost (or increase in cost) if I am able to grow my ROI. Up to this point, we've been given a lot of personal attention from 'real' people. Which is so much nicer than always being redirected to a forum or help page--which is a frustrating trend for many SaaS companies. Our Account Manager is very responsive and provides updates on the progress of our program. What problems is Birdeye solving and how is that benefiting you? We are cleaning up our location data, learning more about what our customers like/dislike at branches so we can continually improve, and are seeing an increase in Google traffic directed to these stores.
Drg is a very good company to work for I've been with them going on 4 years I would not change anything yardie is a very good tool to have when owning or working for a business such as drg invest good coworkers good bosses I wouldn't change a thing