Our reviews
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4.9
7448 reviews73 reviews have no rating
- j
Himanshu was awesome! Not only was he quick to respond, but he identified the issue and took it a step further to assist in uploading the missing contacts in question. He could have easily told me to upload them, but he offered to take care of it for us. That is the kind of customer experience we look for. Nice job!
- j
My representative went above and beyond to solve the problem of Birdeye substituting the text number we had with the trial account to the text number assigned to us after becoming a customer. She was outstanding!
- j
My question was answered quickly and what I needed help with was address right away. Could not be happier.
- e
Quick response. Knew exactly how to help. Great friendly service!
- m
She was awesome! Quick call back and follow up to my voicemail. Then quickly resolved our issue. Very pleased
- k
Sirjan was great. He kept me informed on a regular basis about the issues and the steps being taking to resolve them.
- o
Absolutely love working with this company.
- a
Ajay Delu is great!!!
- a
AMAZING
- d
Great help! Good experience every time!
- j
She was amazing! Super sweet, professional, and helpful! My question was answered and my problem was solved efficiently. Wish I could rate her higher than a 10, she is incredible.
- t
Gautam and Srijan have provided above and beyond support throughout our onboarding, making all of our custom requests work and not stopping until a resolution is found. I couldn’t be happier to be a BirdEye customer because of these two!
- r
responded to my request efficiently and made useful suggestions. very polite.
- g
Testing .... Thanks
- k
Rohtash was very helpful.
- a
The Birdeye team (Amy, Sean, Tanmay) have been available to answer any questions, they have been nothing but supportive. They worked really hard and collaborated with our team to troubleshoot problems that came up during the integration.
- b
Prompt, knowledgable, courteous, and helpful!
- b
Prompt, courteous, and knowledgeable rep
- p
Srijan was very professional, knowledgeable and helpful. He resolved the issues right away and answered few more of my additional questions.
- j
Support is the best!
- m
So nice and kind! Thank you :)
- r
Fast and friendly.
- m
Thank u
- t
always a quick repsonse
- t
It turned out that I was correct that there had been a system issue and our records had not been processed on the day in question. And there was some confusion by the representative about how records are updated when new events are submitted. It appears to me that you do not share outage events with your technical team in a sufficiently transparent way - doing so would help out a lot.