4.9
7798 reviews75 reviews have no rating
"Great experience with Birdeye" What do you like best about Birdeye? The ease with which we can send out requests for reviews What do you dislike about Birdeye? There are no downsides to Birdeye at least in the form that we use What problems is Birdeye solving and how is that benefiting you? We have built our review rating by over a point in the last year
Shankhayan has the patience of a SAINT! He knows his stuff and we couldn't be more grateful for his guidance and ideas. Thank you for having him on Team Birdeye.
"Birdeye has been great at helping us expand our company base." What do you like best about Birdeye? How easy it is to send the Review Invites. What do you dislike about Birdeye? Not receiving our monthly receipt for payment in an email. Even though we've requested it several times. What problems is Birdeye solving and how is that benefiting you? No problems, but benefits are the ease that our customers can chat with us or send a quick message.
Fantastic, fast support and help! The chat feature saves so much time when I need a hand!
Great app. Thanks for addressing my issue so quickly!
Great service
Always gets back to me quickly and resolves any issues with ease. I love using birdeye!
Birdeye is on the ball. Responsive and they are a critical part of our marketing plan.
"Best Investment We Made In 2020" What do you like best about Birdeye? We have more patients than ever leaving reviews and it is completely automated. We also saw how many sites had inconsistent demographics on our business prior to Birdeye correcting them. We have improved our SEO as a direct result of the changes. What do you dislike about Birdeye? We don't dislike anything about Birdeye. It took a couple tries to find the right settings, as far as timing, for sending review requests out to patients that would garner the most responses. However, that isn't a flaw in their system. I am sure it is different for each practice based on your patients. What problems is Birdeye solving and how is that benefiting you? We no longer have patients complaining about it being difficult to leave reviews because the process doesn't require visiting multiple sites or having to log into different accounts. We have more new patients calling stating that they saw all of our great reviews and that is what led them to call our office.
Efficient, thorough and all around a very nice person. YOU are the best John. THANK YOU so much!
Birdeye made it so much easier to communicate with the patient through text message, therefore we can confirm appointment and have small conversations with the patient without calling them. So much easier in todays time. You can also send your patient a review form through birdeye, which is super simple to do. Love birdeye...Easy to use and someone is also there if you need help doing anything through birdeye.
Birdeye helping me to managing my reviews. They doing great job with an automated system. It help me my business going up in rating in search engins as well. I am glad i made a good decision joining Birdeye.
"Highly Recommend" What do you like best about Birdeye? The customer service was awesome. Very patient with me as I learn to.pivot to online leads etc. What do you dislike about Birdeye? I did not dislike anything. I wish they were.open 24/7. Recommendations to others considering Birdeye: This a awesome platform. We love it for our reviews and communication with clients. What problems is Birdeye solving and how is that benefiting you? My goal is to expand and grow my business. I can see that happening with the tools and resources es from Birdeye.
"Excellent Program for Obtaining Reviews, Customer Feedback, and Cleaning Up Location Data" What do you like best about Birdeye? The 2 main reasons we use Birdeye are for location data clean up, and Google Reviews. With the number of projects we have, and the small team with which to do them, it is impossible to make sure that our store location data is accurate across dozens of websites. Birdeye makes this a snap to maintain this data across the Web. We also wanted to increase our Google Review count to assist customers in finding us, and making important purchasing decisions based on peer reviews. What do you dislike about Birdeye? I only have one gripe with Birdeye and that would be the cost. It's not unique to Birdeye, however. We reviewed all the major review platforms (Podium is probably their largest competitor) and they are all pricey. Since it's all software based, and really, not as complex as other SaaS solutions, I expect this cost to either go down as there are more entrants into the space, or new services be added to justify the cost. Birdeye appears to be heading in the direction of adding services and increasing the value of their offering. I can continue to justify the cost (or increase in cost) if I am able to grow my ROI. Up to this point, we've been given a lot of personal attention from 'real' people. Which is so much nicer than always being redirected to a forum or help page--which is a frustrating trend for many SaaS companies. Our Account Manager is very responsive and provides updates on the progress of our program. What problems is Birdeye solving and how is that benefiting you? We are cleaning up our location data, learning more about what our customers like/dislike at branches so we can continually improve, and are seeing an increase in Google traffic directed to these stores.
Drg is a very good company to work for I've been with them going on 4 years I would not change anything yardie is a very good tool to have when owning or working for a business such as drg invest good coworkers good bosses I wouldn't change a thing
Bird eye has been fantastic and quick to address any concerns
"CEO" What do you like best about Birdeye? The easy ongoing process and easy to use the app. My team loves the fact that we can bundle different tools inside the app to manage our reputation What do you dislike about Birdeye? The must sign 1 year agreement. Any product with this quality and easy to use have to force customers to sign for a year Recommendations to others considering Birdeye: Leading app to manage and build brand reputation What problems is Birdeye solving and how is that benefiting you? Increasing the number of reviews and making easy to our customer base to express their opinions and share with the world how we handle and help them solve their office space challenges
"Birdeye has delivered on its product promise, 100%" What do you like best about Birdeye? Birdeye customer service and ease of use has made it a favorite. What do you dislike about Birdeye? What I dislike is not having findlaw as a review site Recommendations to others considering Birdeye: A very easy platform to use. I especially like getting the notification emails of my new reviews. What problems is Birdeye solving and how is that benefiting you? Consolidating the process of asking for reviews from many sites to one platform
"Solid company, $ Invested produce High ROI" What do you like best about Birdeye? That BirdEye handles the entire process for getting reviews What do you dislike about Birdeye? I have nothing negative to say about BirdEye Recommendations to others considering Birdeye: The ROI is obvious given the Google search ranking that we have What problems is Birdeye solving and how is that benefiting you? Having an automated way to get primarily Google reviews. Consistently high google search placement
"We have grown with Birdeye" What do you like best about Birdeye? The customer service is amazing! Every time I have called I have they have been prompt, kind and gone above and beyond! What do you dislike about Birdeye? They used to be less expensive for me when they were associated with Legwork. But I love it so much I paid extra to continue when that partnership folded. Recommendations to others considering Birdeye: I looked at all of their competitors and even tried a few but have loved BirdEye the best. We are thankful for the partnership! What problems is Birdeye solving and how is that benefiting you? We know we try to treat patients the best we can...but when others acknowledge this and write about it it has helped us grow!
"Birdeye is a fantastic service" What do you like best about Birdeye? excellent response from my patient, reviews have been soaring since we signed up 2 -3 years ago What do you dislike about Birdeye? there is nothing that i do not like about Birdeye Recommendations to others considering Birdeye: sign up and enjoy the benefits, great service and product What problems is Birdeye solving and how is that benefiting you? Birdeye solvd our lack of current reviews , especially Google reviews
"Game Changer!" What do you like best about Birdeye? The easy-to-use, modern layout and accessibility. What do you dislike about Birdeye? Not much to dislike as this tool is fairly simple and delivers effectively what is needed in terms of reviews. What problems is Birdeye solving and how is that benefiting you? Encouraging patient base to leave more reviews
"Increased our review score" What do you like best about Birdeye? Using Birdeye to contact all of our customers has increased our NPS score dramatically. Now we get more positive results posted instead of just negative reviews. What do you dislike about Birdeye? Cannot integrate with Yelp for replies but, this isn't Birdeye's fault. What problems is Birdeye solving and how is that benefiting you? Improving Google My Business reviews and showing our customers how we shine.