4.9
7823 reviews75 reviews have no rating
Best in class! What are you waiting for? Use Cases and Deployment Scope - Birdeye is integral to the success of our multi unit brand. We see every day how our restaurants are performing. With hundreds to thousands of restaurants we need input from guests. Birdeye helps us benchmark greatness. Pros - The dashboard let’s us identify stars and opportunities. -Birdeye enables operators to take action daily and recover unhappy guests. -Birdeye identifies strengths and weaknesses for the brand and by site. Cons - Birdeye has been a best in class provider for years. They listen, respond and act. Likelihood to Recommend - I would recommend Birdeye for all multi unit brands. Best in class. Return on Investment - The ROI for Birdeye is nearly infinite. Reasonable cost yet limitless feedback. Alternatives Considered - We found Birdeye to be the most responsive and best firm to truly partner with us. They took our suggestions and implemented them. They respond well. They were always there for us. Other Software Used - Punchh, Compeat, with Ctuit Radar, Paylocity Usability - Easy to use Support Rating - Best in class.
"BirdEye helps us get the job done and with guest reviews and feedback" What do you like best about Birdeye? I like a lot of things about it. The platform is simple and easy to use. Alerts and reporting are simple to setup and route to multiple places. Their support is great. What do you dislike about Birdeye? There is not much that I dislike about BirdEye at this time. Recommendations to others considering Birdeye: I think this could be a benefit to business owners across many fields to help manage customer feedback and more. What problems is Birdeye solving and how is that benefiting you? It is nice to have all of the review platforms aggregated into once place. We can make actionable decisions on trends based on feedback that is instantaneously known across our team and different management channels.
Easily used by Clients! Use Cases and Deployment Scope - We use [Birdeye] mainly to request review from clients. As soon as we are completed with their service needs , we send out due to the ease of Birdeye’s process. Anyone in our office can quickly accomplish this. They are continually adding additional features that we look at and see if they will be useful for our needs. Pros - Easy online format for users -Very ease of use for the client that receive our request -Accomplishes reviews for multiple platforms Cons - Reminders that requests were ignored not completed Likelihood to Recommend - For our business of mortgages this format is great Return on Investment - We definitely believe the positive reviews we have online are building trust in future clients. Usability - The format of the website is very user friendly Support Rating - I haven’t needed it
"Birdeye Has Been An Excellent Investment For My Law Firm" What do you like best about Birdeye? It is so easy to send a request for a review to that satisfied client. I have now trained myself and staff to do that while the memory is fresh. What do you dislike about Birdeye? Nothing really. All good. I think there are more ways I can use Birdeye but ahve not ahd the time to learn. What problems is Birdeye solving and how is that benefiting you? Online reputation is the lifeblood of business these days. Birdeye makes the review writing process simple and follows up for me with the client. The follow up with people and making sure they do what they say is the biggest chore after successfully closing a file.
"Birdeye rocks!" What do you like best about Birdeye? Birdeye gives you comprehensive access to what your customers are saying about you in real time. You can manage all your feedback from multiple sources (Google, Yelp, Facebook) in a one stop shop! What do you dislike about Birdeye? I love everything about Birdeye and would recommend to all What problems is Birdeye solving and how is that benefiting you? We are able to see, respond and manage our social media reputation instantly by getting the data we need in one source.
Great piece of tech. I wish they were doing more automation for our dental practice.
"great" What do you like best about Birdeye? Getting more customers for more business. What do you dislike about Birdeye? I do not dislike anything i love using it What problems is Birdeye solving and how is that benefiting you? Being able to get out to customers
"Ecom Birdeye review" What do you like best about Birdeye? It allows you to pull all of your reviews into one location. What do you dislike about Birdeye? The reporting section should be able to customize What problems is Birdeye solving and how is that benefiting you? The ability to communicate to our customer via the various social media platforms in one tool.
They do what you contracted them to do
"Easy to manage reviews" What do you like best about Birdeye? How all reviews are stored in one location and the simplicity of managing them. What do you dislike about Birdeye? Sometimes we get a lot of spam messaging from the chat bot Recommendations to others considering Birdeye: Signing up was easy and the platform is user friendly What problems is Birdeye solving and how is that benefiting you? Getting better reviews since we can send requests in batches. More client engagement
Amazing customer service - they actually care!
"Vice President" What do you like best about Birdeye? Dashboard views are easy to review and filter based on what I'd like to see. What do you dislike about Birdeye? I wish the ability to manage comments was more integrated within the dashboard. Recommendations to others considering Birdeye: opt in for competitor set comparison What problems is Birdeye solving and how is that benefiting you? Most common changes involve us reviewing what caused the guests' problems and how we can solve it before their visit. For example, better or easier information on our website or in confirmation letters.
"Happy HM" What do you like best about Birdeye? The most helpful thing was the ease of using the platform. What do you dislike about Birdeye? I cannot think of any dislikes at this time that I have with them. What problems is Birdeye solving and how is that benefiting you? I see reviews quickly and can head them off immediately.
"Love the results" What do you like best about Birdeye? It's a super-easy way to send customers reviews What do you dislike about Birdeye? I haven't found anything yet that I dislike. Recommendations to others considering Birdeye: If you want a platform to help bring your reviews to the next level choose Birdeye What problems is Birdeye solving and how is that benefiting you? Much more reviews. And I love the webchat options.
"Best Review Site!" What do you like best about Birdeye? Everything is all in the same place. I don't have to login to different platforms to respond to each review. I wouldn't know what to do if I didn't have Birdeye. What do you dislike about Birdeye? Honestly, there isn't anything that I don't like. Recommendations to others considering Birdeye: You shouldn't even have to think about your decision, if you don't already have Birdeye then you need it. What problems is Birdeye solving and how is that benefiting you? It saves me so much time and I get an email letting me know when I have a new review to respond to.
excellent support. Very helpful in allowing for correct information to be conveyed to the public. Would strongly recommend.
"Great source for feedback to know how we are preforming." What do you like best about Birdeye? Read each one and answering the customers to make our company better. What do you dislike about Birdeye? I haven't found anything that i dislike yet. Recommendations to others considering Birdeye: Very useful to grow your business What problems is Birdeye solving and how is that benefiting you? Making unhappy customer happy again if possible.
"Great marketing tool" What do you like best about Birdeye? It is easy to use. You do not need to be a computer wizard to know how to use it. Also you get to respond to those who visit your website and turn those visitors into clients. What do you dislike about Birdeye? No downside as of yet, it is easy to use and integrate with your website. What problems is Birdeye solving and how is that benefiting you? We are capturing all the visitors to our website and also clients are leaving reviews once we settle their case.
"We love the results we get by making it easy for customers to leave us a review." What do you like best about Birdeye? The ease that the reviews are posted securely What do you dislike about Birdeye? I wish we could ask for reviews to more sites. Recommendations to others considering Birdeye: Give it a try. The terms and cost make it a reasonable investment. What problems is Birdeye solving and how is that benefiting you? I like that I can include my phone number for a personal response it needed.
"Easy to use and gets you instant results" What do you like best about Birdeye? The support team is always quick on the responses, and their sales team is always quick to set up a call if we need to ask some questions. The product itself has great UI and is easy to learn and easy to teach to other employees. What do you dislike about Birdeye? They only downside I can think of is that the review requests we sent out don't come from an email with the same domain name as us. It's really nothing that important though. It still lists our company name first and then the rest is @Birdeye. Recommendations to others considering Birdeye: Give it a shot! I was skeptical of it all at first but I'm glad we tried it out. What problems is Birdeye solving and how is that benefiting you? Having Birdeye has helped us increase our number of positive reviews to help offset the negative reviews that people would leave us for invalid reasons.
"Has increased my business significantly!" What do you like best about Birdeye? I like having some control over how this works. I send off my customer lists weekly or bi-weekly, they add to the main list and send the review requests. Some businesses prefer them to do it all, but I like this way for my business. They are quick to respond on customer service as well. What do you dislike about Birdeye? Nothing to do with them, but I wish it was super easy and clear for customers to post reviews and I also wish reviews that are fraudulent (from non customers-not sure why people do this) could be removed. I have had one and I hate it being on my account. I reported to google and Facebook but nothing was done. What problems is Birdeye solving and how is that benefiting you? Getting reviews which is huge for more business-that was both a problem and Birdeye has resolved for the most part.
"convenient to use" What do you like best about Birdeye? all reviews in one place and notifications of reviews What do you dislike about Birdeye? I can't think of anything that I don't like. Recommendations to others considering Birdeye: Start using ASAP What problems is Birdeye solving and how is that benefiting you? I am able to manage of of my reviews across all platforms
"Easy to use, huge bump in our reviews!" What do you like best about Birdeye? BirdEye was easy to set up, the customer service was great and they made sure I knew exactly how to use the platform. We've been receiving more positive reviews than we ever have in the past. What do you dislike about Birdeye? Nothing to dislike so far! Everything has been going smoothly. Recommendations to others considering Birdeye: Easy to use and set-up, helps with promoting your business. What problems is Birdeye solving and how is that benefiting you? Getting more reviews and prompting patients to write reviews.
"Great service. Great platform for managing reviews, listings, and surveys." What do you like best about Birdeye? I like the ability to manage all the review sites and not just the Big 3: Facebook, Google, and Yelp. It scrapes reviews on all these sites - even some I've never even heard of! What do you dislike about Birdeye? The reporting functionality is lacking compared to others. Would like a customizable, packaged report versus having to create one myself. It's also not as intuitive as I would hope. What problems is Birdeye solving and how is that benefiting you? We have been able to listen to all nooks and crannies of the internet to manage our reputation. The surveys help us determine how our customers feel about products and services. Also using it to manage our listings and make sure those are accurate.
"Excellent Platform for Managing Reviews, Reputation Management and Interacting with Customers!" What do you like best about Birdeye? A single platform to connect with prospective and current customers; the ability to manage interactions within a single dashboard. Social Listening is incredibly insightful for our teams to understand what online users say about our communities and services, much of which we would not be familiar with or notified about without the "listening" feature. What do you dislike about Birdeye? The FAQ setup to make "Robyn" more responsive requires more information and commitment to input information than we'd prefer. Some of the information provided doesn't seem to communicate correctly to our customers when they ask a general question. We have notified the Birdeye team and are currently working on including more data for them to upload for Robyn to correct these concerns. What problems is Birdeye solving and how is that benefiting you? Resolving utilizing multiple platforms and resources to organize our customer engagement. Time saving solutions for automated/auto-generated responses to survey feedback has been valuable. Although we've had some challenges with the FAQ feature, it has been instrumental in answering some basic, repetitive questions that prospective customers often ask, including items that may be transparent on our websites and previously have required our teams to relay time and time again.