Our reviews
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4.9
7579 reviews73 reviews have no rating
- l
Everything was planned out, Tanmay explained everything well and in detail. He was always available to answer questions. The smoothest implementation that I have been part of!
- s
Polite and patient
- l
It was so easy to get help. Thank you!
- t
My issue with what happened is lack of notification that our certificate has expired. In prior years you've given us sufficient advanced notice to address it. For about two days, it harmed the confidence that users had in the emails we sent them from Birdeye - and it was a very large batch. Its important that you get your notification of certificate expiration back into order.
- t
Very diligent. Has answered all of my questions up to this point. I appreciate the interaction and the effort applied to our accounts.
- a
Went above and beyond to help me!
- a
Tanmay was exceptional at implementation, training and follow through. I wish this was the experience for all implementations with other vendors! I am truly impressed. Thank you Tanmay!
- b
Gautam was very knowledgeable and easy to work with. I appreciated the time he spent with us to walk us through the new texting feature. We are excited to put it to use.
- e
I appreciate the constant check ins to resolve the issue of the notifications not coming in correctly.
- h
Support was great and informed.
- k
We've used Birdeye since we started our business. Has been a huge asset!
- m
Problem solved and representative friendly
- p
Gulshan Jha was very helpful and professional. A pleasure to work with.
- j
Amazing customer service! Very fast response with the answer to solving my problem!
- m
Nate has been awesome to work with. He is always very helpful and really takes the time to help me understand the program.
- a
Always grateful for AJ's expertise and help!
- l
The is was resolved
- g
The problem review was removed as asked! Easy Peasy.
- b
Your customer service is FANTASTIC! It's prompt, knowledgable, accurate, and thorough - can't be beat!
- t
My only issue is that you didn't contact us about the expiration of our security certificate as you have done in past years.
- t
Very knowledgeable and conveyed the information in an easy to understand way!
- n
Tanmay was very helpful and make sure to take the time to ensure we full understood the system and next steps. We admittedly took a little bit longer to get launched, but he was very patient with us during the entire rollout period.
- s
Always a great experience!
- b
love you guys
- k
Once again, the Birdeye team went above and beyond to help me solve an issue! The customer support staff are always so helpful and patient, thank you Birdeye!