4.9
7797 reviews75 reviews have no rating
"Helps us continue to strive for better" What do you like best about Birdeye? Simplicity and easy to use system. always usefull What do you dislike about Birdeye? be able to use the full website and better knowledge of website What problems is Birdeye solving and how is that benefiting you? service recovery for F&B outlets,
"Great tool for honest customer feedback" What do you like best about Birdeye? This product provides the opportunity for companies to resolve issues that customers may have What do you dislike about Birdeye? I haven't heard much feed back about the negative aspects of using this Recommendations to others considering Birdeye: I do not use Birdseye but my colleges are constantly raving about it What problems is Birdeye solving and how is that benefiting you? It provides the opportunity to resolve customers issues
"Came to Birdeye to help gain positive reviews from my customers. They delivered" What do you like best about Birdeye? They pretty much manage everything for you. I also like the auto-response to reviews to have business interaction to posted reviews. They do have a dashboard for you account if you do like to be hands on. What do you dislike about Birdeye? I haven't found anything specific that I would say i dislike about Birdeye, as I use Birdeye more hands off while getting great results. Recommendations to others considering Birdeye: great for both those who want to have hands-free auto marketing for their business or if you like to be hands on with lots of features and functions to use What problems is Birdeye solving and how is that benefiting you? I have also started using Birdeye surveys which is something i always wanted to utilized. Birdeye keeps it all on one platform which is convenient so i don't have to have multiple accounts
great!
"Overall positive experience. A few opportunities to improve." What do you like best about Birdeye? Platform is very easy to use. Ability to reply to reviews is streamlined and simple. What do you dislike about Birdeye? Wish all reviews could be directed to Google only. Birdeye platform for reviews has little value to clients. What problems is Birdeye solving and how is that benefiting you? Making it easier for client customers to give positive reviews. Also easier for our clients to reply to reviews.
"Potential" What do you like best about Birdeye? I really like how everything is centralized into one dashboard and you are able to connect all other social media platforms and monitor activity all in one! What do you dislike about Birdeye? Birdeye has potential, I would like to see them add a lot more ability to connect instagram and the ability to create a post and have the option to post on all social platforms! What problems is Birdeye solving and how is that benefiting you? Instant replies for all reviews coming in have been great! Our members appreciate the immediate feedback and fast response rate we have been able to generate to assist in resolving any issues/concerns.
Excellent platform and extremely knowledgeable support/engineering team.
I was so happy that the team was offering to go above and beyond to help me while I was trying to solve a problem with the other program that I was having issues with.
She was awesome. Divya was my rep
Gulshan is the best and we love him!
The representative I talked to was great. My only issue was the time I had to wait on hold to talk to the great rep.
Great experience. Issue was handled quickly and effectively.
She was very helpful and courteous
Great help but wish the platform would allow the customer to enter the info directly.
Thank you!
The representative was very helpful and knew exactly what I needed assistance with. He deserves a shout out!
I was contacted quickly after submitting my ticket. The representative was very knowledgeable and was able to help me with the issue. Thank you!
The representative that helped me was amazing, helpful and very knowledgeable.
My issue was solve right away and was even followed up with 2 follow up calls and e-mail. Thank you!
The Birdeye representative was ab absolute pleasure to work with today. She was very knowledgeable & friendly.
The rep that assisted was great and completed the ticket as needed. I wish the resource center had more details about this ticket which is why I rated it neutral.
timely response to a time sensitive matter
Thanks
Rep was very kind, patient and helpful!
Representative went above and beyond. Definitely something Venture Solar aspires to every day.