Our reviews
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4.9
7655 reviews75 reviews have no rating
- r
"100% Improved Our Rating!" What do you like best about Birdeye? The ease of using Birdeye and the great support that comes with it. What do you dislike about Birdeye? I can honestly say there is nothing that I would change and if I would Birdeye is always one step ahead of the game. What problems is Birdeye solving and how is that benefiting you? Negative reviews, Birdeye has taught us how to better communicate with unhappy patients.
- j
"Very Effective Business Review Tool" What do you like best about Birdeye? It compiles all of our reviews across multiple businesses for day to day operations. What do you dislike about Birdeye? We have been using the Birdeye tool for a number of years, and I have not come across anything I don't like Recommendations to others considering Birdeye: We have used Birdeye for several years. It is worth a look if you are interested in managing guests and their expectations. What problems is Birdeye solving and how is that benefiting you? We use Birdeye mostly for customer recovery. More often than not, we are able to chat with the reviewer and get a second chance.
- v
"User friendly!" What do you like best about Birdeye? I love how all the reviews are displayed on one page and how reviews can be filtered and easily searched. What do you dislike about Birdeye? When I address direct feedback from the review tab, it still shows as unread in the message tab. So on my end it shows that I haven't gotten to it, which in fact I have. What problems is Birdeye solving and how is that benefiting you? We love to encourage our team with great reviews about them and we pride ourselves in what our customers have to say about us.
- s
"Great Tool" What do you like best about Birdeye? The automated emails requesting reviews from clients are a great way to get more reviews! This is an excellent value-add for our LO's. What do you dislike about Birdeye? It is not as user-friendly as it could be. The website can be hard to navigate, and our LO's do not always understand how to use it and how the site can assist them. What problems is Birdeye solving and how is that benefiting you? It is solving the problem of not having enough public reviews to catch prospective client's eyes.
- c
"Easy to use Review Management software" What do you like best about Birdeye? Ease of navigation and overall use. Allowing me to segment my locations is a big plus and post directly to social media! What do you dislike about Birdeye? Dashboard is set to 30 days of history. I would like it to be customizable. Maybe we have that functionality I was not able to locate easily. What problems is Birdeye solving and how is that benefiting you? Keeping up with the negative reviews and posting good ones on my SM pages to build brand reputation.
- j
Birdeye offers a friendly online chat system Pros: The ease of use is so great! Allows our team to chat to our website visitors and request reviews from our customers. Cons: The receptionist option is what I like least about the software. Sounds robotic and mispronounces words. Overall: Overall experience has been really good. It's easy for our team to assist potential customers inside and outside of the office.
- t
"Helps us continue to strive for better" What do you like best about Birdeye? Simplicity and easy to use system. always usefull What do you dislike about Birdeye? be able to use the full website and better knowledge of website What problems is Birdeye solving and how is that benefiting you? service recovery for F&B outlets,
- v
"Great tool for honest customer feedback" What do you like best about Birdeye? This product provides the opportunity for companies to resolve issues that customers may have What do you dislike about Birdeye? I haven't heard much feed back about the negative aspects of using this Recommendations to others considering Birdeye: I do not use Birdseye but my colleges are constantly raving about it What problems is Birdeye solving and how is that benefiting you? It provides the opportunity to resolve customers issues
- j
"Came to Birdeye to help gain positive reviews from my customers. They delivered" What do you like best about Birdeye? They pretty much manage everything for you. I also like the auto-response to reviews to have business interaction to posted reviews. They do have a dashboard for you account if you do like to be hands on. What do you dislike about Birdeye? I haven't found anything specific that I would say i dislike about Birdeye, as I use Birdeye more hands off while getting great results. Recommendations to others considering Birdeye: great for both those who want to have hands-free auto marketing for their business or if you like to be hands on with lots of features and functions to use What problems is Birdeye solving and how is that benefiting you? I have also started using Birdeye surveys which is something i always wanted to utilized. Birdeye keeps it all on one platform which is convenient so i don't have to have multiple accounts
- j
great!
- v
"Overall positive experience. A few opportunities to improve." What do you like best about Birdeye? Platform is very easy to use. Ability to reply to reviews is streamlined and simple. What do you dislike about Birdeye? Wish all reviews could be directed to Google only. Birdeye platform for reviews has little value to clients. What problems is Birdeye solving and how is that benefiting you? Making it easier for client customers to give positive reviews. Also easier for our clients to reply to reviews.
- j
"Potential" What do you like best about Birdeye? I really like how everything is centralized into one dashboard and you are able to connect all other social media platforms and monitor activity all in one! What do you dislike about Birdeye? Birdeye has potential, I would like to see them add a lot more ability to connect instagram and the ability to create a post and have the option to post on all social platforms! What problems is Birdeye solving and how is that benefiting you? Instant replies for all reviews coming in have been great! Our members appreciate the immediate feedback and fast response rate we have been able to generate to assist in resolving any issues/concerns.
- j
Excellent platform and extremely knowledgeable support/engineering team.
- j
I was so happy that the team was offering to go above and beyond to help me while I was trying to solve a problem with the other program that I was having issues with.
- b
She was awesome. Divya was my rep
- j
Gulshan is the best and we love him!
- t
The representative I talked to was great. My only issue was the time I had to wait on hold to talk to the great rep.
- c
Great experience. Issue was handled quickly and effectively.
- c
She was very helpful and courteous
- e
Great help but wish the platform would allow the customer to enter the info directly.
- j
Thank you!
- j
The representative was very helpful and knew exactly what I needed assistance with. He deserves a shout out!
- j
I was contacted quickly after submitting my ticket. The representative was very knowledgeable and was able to help me with the issue. Thank you!
- j
The representative that helped me was amazing, helpful and very knowledgeable.
- s
My issue was solve right away and was even followed up with 2 follow up calls and e-mail. Thank you!