Our reviews
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4.9
7536 reviews73 reviews have no rating
- l
Singe (?) was very helpful. When it wasn't clear what I needed to do from reading the chat, he asked to call. We were able to jump online together and he fixed the problem. Super friendly as well!
- c
Service was very good, issue was resolved in a timely manner.
- c
Appreciate the patience and continue follow up to resolution.
- a
Good job support team
- b
Response was timely.
- j
DB was very pleasant and helpful. Thank you!
- j
Excellent Customer Service.Knowledgeable,Friendly and Articulate!
- l
The situation seemed to resolve itself. So, some of the questions don't apply. The Birdeye representative was very helpful and responsive.
- t
The customer service person took care of our issue. Although the one I spoke to yesterday didn’t not. I would really like someone at birdeye to find a way so that the pictures that appear on Facebook rotate among several different choices. I hate that it’s the same picture that pops up every time. I think that once a person sees an image once, they don’t check that post again. When people keep seeing the same picture pop up they likely aren’t reading the reviews over and over.
- n
Thanks for the help!
- l
Avinash not only was able to resolve the issue but also teaches me more about the app every time I speak with him.
- m
Great customer service will definitely recommended this customer
- d
Great software to get five-star reviews from our customers! And BirdEye's customer service is worth TEN stars!
- s
Arka was knowledgeable and responsive he quickly answered our questions and resolved our issues. He was a pleasure to work with.
- b
I have been extremely pleased with my onboarding rep. He was fantastic to work with and did a great job helping us get started. Highly recommend him.
- s
Solved my problem right away! :)
- d
Vishal (sp?) is absolutely the best in customer service. We could use him over here!
- j
I was very impressed with the amount of time and the patience of the support team member. I didn't respond right away and when most team members would disconnected, he continued to ensure I was still there. Resolved the issue extremely fast and gave me the tools on how I can do this myself should this happen in the future! A+++ THANK YOU!
- c
Always very helpful!
- j
We were very pleased.
- s
Very professional and easy to understand steps I needed to do.
- c
garish.pacherwal helped me to solve an issue we were having with disconnecting pages on all three of our accounts. The service was quick and they took care of the problem right away. We appreciate your help so much!
- r
I reached out in the afternoon and my issue was resolved by end of day. Very well done.
- a
Very timely support and follow up! Thank you!
- k
very prompt about taking care of what i needed