4.9
7799 reviews75 reviews have no rating
I submitted the ticket but was away from my office for personal reasons for two weeks and the team continues to follow up with me which I appreciated. When I was able to connect the issue was resolved quickly and professionally.
rep was great! answered my question quickly!
Always a great experience with Birdeye
Quick response to issue but our own tech helped figure it out so much of the survey was not applicable (so I chose neutral).
the technician was very patient and helpful
I was happy to have received a call instantly. Thank you so much for the contact and great followup. Francine Tarantino Grandview Dental
Very great experience as usual
Fast and efficient!
Nate was efficient and super helpful, as always. Thank you!
Himanshu is great! If I could, I would make him employee of the month
We have lots of tickets that are sent in! Even though some take longer than others, overall, the team does a great job!
They responded immediately and resolution tested first worked! Thank you Sagar, Sahil & Roshni!
Thank you for your help!
Quick response Thank you
Himanshu Goswami was very helpful. He followed up, called a couple of times to try to connect, scheduled a call with me, and kept trying until everything was solved. Working with Himanshu Goswami was one of the best customer service experiences I've had in a while. Thank you, Himanshu.
He was very nice!
A Must Have For Reviews! Use Cases and Deployment Scope - Birdeye is currently being used for both of our companies Revise Energy and DiPietro Heating and Cooling. It is helping us gather all of the reviews we receive on all channels and respond to them quickly and efficiently. It also has helped prevent negative reviews from being published and allows us to address issues with customers privately versus publicly. Pros - Displays reviews from all companies in one place -Easy to switch between company views (if you have several locations, etc.) -Gives customers the chance to message us directly with issues vs leaving 1 star reviews Cons - Easier time uploading contacts when sending out a review blast -Options to send out text/emails to customers that aren't review related (such as taking advantage of other opportunities within the company) Likelihood to Recommend - Since companies are relying more and more on reviews these days to gain business, BirdEye helps get you visibility to potential customers by showcasing the best reviews (4 and 5 stars). Plus, you can create response templates; responding to new reviews is simple and quick, versus having to type up something new every time. Users and Roles - Managers of different departments that have their employees encourage customers, while in their homes, to write a review on the spot. They have the ability to text or email a customer right then and there to easily gain a simple, positive review. Return on Investment - For our HVAC company specifically, we've seen an increase in positive reviews, drowning out all the past negative reviews. -This helps us stack up against all of our competing companies. Customers have told us that they chose us based on all the positive reviews/5 stars we have. -This helps us get in contact with our customers by gently asking for a simple review and leads them directly to our biggest review platforms (FB, Google, etc.). Alternatives Considered - Hootsuite - I had a wonderful experience with BirdEye when I was first on-boarded and they answered all my questions efficiently. In comparison, I felt I had a harder time getting in touch with Hootsuite and getting my questions answered. Not that they are bad, but I liked Birdeye better.
Jennifer was very helpful with resolving our request. She was very knowledgable and kept us updated with the progress with great communication. 5-Stars all the way!!!
After trying other similar services, like Podium and other industry specific platforms, I found myself disappointed in their effectiveness, ease of use or price-point. Birdeye scores best in class in all three of those areas! The gentleman who handled the onboarding process at Birdeye (Abdul) was very professional and thorough! I can't say enough good things about him. Thank you Birdeye! Keep up the good work!
Always exceptionally professional and knowledgeable.
I was helped super quickly, and my representative had a positive attitude. Thank you BirdEye!
i love the way that they were helpful and all the professionalism they offerd
Speedy and effective service, thank you!
Took care of problem in a chat.