Nidhi was very kind, informative and had helped me out immensely with my issue. The best part was that she followed up with me 2 days later to make sure everything was working alright. I found her to be exceptional in her customer service and very thorough in solving the crazy problems that were thrown at her! I wish her good luck with her career, and i think she is an asset for Birdeye!

Nidhi was excellent as always. Answered all questions and solved my problem. This is a suggestion for the developers- Please figure out a way to stop sending review requests to patients who have already clicked on the link and responded. You can somehow put a code or snippet/rule in your algorithm or code and rule out those contacts who have responded. This way they won't be bombarded with reviews every time they check out. Or you could take it a step further, and if they responded with a Google review, thank them for the G review, make it more personal and request for a Facebook review now. I hope you take this into consideration. Thank you.