4.9
7800 reviews75 reviews have no rating
Thank you BE!
Ajay went above and beyond. I put in a ticket to grab a list of my clients' connections and he called me shortly after (I would say 5 minutes after I put in my ticket) to explain to me how I can use the sheet he sent over to help my clients. To me, that was above and beyond and he explained things very clearly and answered all of my questions. I've sent a few tickets through Ajay and he always goes the extra mile. ??
Case#00807238 - Agent: Srijan Shukla Efficient, timely, excellent with communication.
Srijan is amazing! He's very courteous, knowledgable, thorough, and responsive!
Same as my last review. Srijan is amazing!
Thank you Divya!
Thank you !!!
Great and fast help
Quickly solve the problem and was very personable
Thank you!
Srijan is AWESOME and helped us TREMENDOUSLY! Thank you, Srijan! I enjoyed talking with you and greatly appreciate your prompt professional assistance. Sandy
Birdeye is the best
Rishi has done a great job of helping us understand the Birdeye tools and implement them as appropriate for our business. He has great mastery of the platform and pulls in resources such as an API expert when needed. His customer service has been excellent and I highly recommend him. The only opportunity area I can think of is to build his knowledge of HIPAA requirements as it relates to the utilization of the platform. This has not been an issue at all for our implementation just a suggestion for further growth. Overall, Rishi has done a great job and our results are showing it!
Ajay has been very helpful every time we have spoken. Good customer service.
Thank you!
Thank you X100
Sumeet fixed the issue and even went above and beyond by pointing out related issues that were not identified in the original request.
Nidhi Verma helped me with my issue abd was kind, patient, friendly and very knowledgeable. I had a very positive experience abd can not say enough good things about Ms. Verma
great team
Thank you Ajay!!!!!
Nidhi was excellent as always. Answered all questions and solved my problem. This is a suggestion for the developers- Please figure out a way to stop sending review requests to patients who have already clicked on the link and responded. You can somehow put a code or snippet/rule in your algorithm or code and rule out those contacts who have responded. This way they won't be bombarded with reviews every time they check out. Or you could take it a step further, and if they responded with a Google review, thank them for the G review, make it more personal and request for a Facebook review now. I hope you take this into consideration. Thank you.
The representative who helped me was extremely knowledgeable and assertive. The Instagram feature seemed to be giving us kickback and it took about 45-60 minutes to resolve. I think the team needs to add more instruction on integrating Instagram.
Response is always very knowledgable, courteous, and prompt!
Thank you Don and Divya!
THANK YOU BE TEAM!