"Thank God For Birdeye" What do you like best about Birdeye? Ease of use, being able to see overall data and the ease of campaign management What do you dislike about Birdeye? Having to call BE whenever a customer leaves us a good review on the direct feedback link. Recommendations to others considering Birdeye: Always make sure your text campaigns are working What problems is Birdeye solving and how is that benefiting you? Able to easily send review requests to customers.

"Very good overall, with only a couple of quirks." What do you like best about Birdeye? Ease of sending out review requests and tracking them, including click rates. It is also great that you can send out reviews for multiple platforms at once. Further, I like the clean look and user interface, and the ease by which reviews can be sent. I also saw that it partners with our new case management software, Clio, though have yet to integrate that in. Presumably, it can harvest our contact information to make sending reviews even easier (at least, that's the explanation given on the Clio partner website). Regardless, it is a giant step up over and above our previous approach of simply pointing people to the Google Review webpage and hoping they opened it and would leave a review. What do you dislike about Birdeye? We have six offices, so making changes as to the appearance or function requires duplicating the same thing five times. It would be nice if we could make global changes among all accounts at once. Also, it would be nice if it picked up reviews in real time, as I receive Google review alerts through G-mail and Google's My Business app immediately, and often have to wait several hours, if not nearly a day, for them to populate on BirdEye. I like to respond to reviews immediately, so often do so through the other apps instead of BirdEye due to the timing of the population into BirdEye. Also, we had a negative review that the user wanted to delete once we reached out and cured the misunderstanding. It deleted from Yelp, but BirdEye still has it listed in the reviews on our user page. However, these are only small issues with an otherwise outstanding product. Recommendations to others considering Birdeye: I recommend working with the company to see a test account, and having them help you set up your main account once you go with them. Particularly if you are using a Facebook page, but have multiple locations, as the setup is quite advanced for that application. What problems is Birdeye solving and how is that benefiting you? Harmonizing and making easy Google Reviews for my staff. Previously, it was somewhat tedious, and not all staff followed our SOP. This has turned into many more reviews per month than we had ever seen in the past, and we are dominating the online market due, in part, to those reviews.

"Fantastic End to End Solution for Review Mgmt and Local Listings | Great Customer Service" What do you like best about Birdeye? Ease of use for the interface and reporting. We've been able to roll out service to 60+ locations and ~120 employees without any major hiccups. Our Birdeye team is always available and on-point for fixing issues / escalating bugs etc. Birdeye has been a real game changer for us - allowing our entire C-Suite to have access to the daily review counts and easily spotlight patient issues at our local centers. Throughout the organization - Birdeye has helped our front-line team members get a better pulse on the performance of their teams and allows our regional directors to have multi-center snapshots at their fingertips.. What do you dislike about Birdeye? Survey functionality is lacking some of the more advanced tech that I get from my SurveyGizmo solution - please fix so that i can migrate more of our patient / prospect surveys into the platform. Recommendations to others considering Birdeye: Schedule a demo with Birdeye team What problems is Birdeye solving and how is that benefiting you? Problem = 60+ locations with average 20-30 reviews per location per month - so Birdeye has allowed us to centralize monitoring and reporting on patient satisfaction and NPS. Benefits are that we more quickly respond to patient feedback and we've been able to improve our NPS by using Birdeye data to highlight locations that have opportunities for improvement in patient experience.

When it works, it works well. When it doesn't work, it's hard to get anyone to listen to you