Our reviews
We're #1 but don't take our word for it. See what businesses say about us.
4.9
7452 reviews73 reviews have no rating
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Very thorough folks. They want to be certain we are satisfied. Rest assured, we are. Love it!
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Effective at collecting reviews, but not always ethical Pros: Birdeye has a great, effective user experience for collecting reviews. It makes it really simple on the user. Cons: The Birdeye product has had review gating in the past which is explicitly banned on many review-generation sites such as Yelp. This will lead to reviews being taken down and a negative impact on your business' marketing efforts on those sites. Overall: Effective for capturing reviews from customers, but not always ethical as mentioned above.
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Excellent customer service and support team. Ankit is the best !
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Great level of service. The reviews work!
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"BirdEye makes managing reviews a breeze for Regional Managers" What do you like best about Birdeye? I love the advanced filtering options that BirdEye offers. The ability to identify specific reviews based on the source, time-frame and type of review is crucial to gain a true birds eye view on how your business is performing. I also appreciate the ticketing feature which allows me to assign reviews to various team members and ask for additional feedback if needed. What do you dislike about Birdeye? The inability to connect channels like Expedia Recommendations to others considering Birdeye: If you're considering BirdEye, I suggest reviewing the number of resources and solutions available on their website. The tool is impressive, but so is the amount of information available on their website which provides the latest insights on marketing analytics, suggested reports, videos, infographics, and whitepapers. What problems is Birdeye solving and how is that benefiting you? Communication is key and BirdEye allows businesses to communicate with guests that have taken the time to review your business, in a timely manor. Having reviews compiled into a central hub like BirdEye provides massive time saving benefits.
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BirdEye simplicity makes it a breeze for our clients to provide us reviews. The responsiveness of our clients have triple since BirdEye was brought into our business. BirdEye is such a smooth experience for our admins as well as for our clients. I highly recommend BirdEye.
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This was a very helpful and knowledgeable experience.
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Ankit Sharma -at BirdEye is the man! Great experience so far.
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Great app - increased our reviews! Pros: The feature I like best is the end user interface - really easy for our clients to complete reviews! Cons: There are nice reports but I'd like to see you add to this section. Overall: Well worth the $$!
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Great Job BirdEye Pros: I love that our whole time can send out requests for reviews and that bird eye will tie the review to the agent. Cons: I just think it could be a little less expensive for what it is. Overall: I love the system. The employees are top notch. I would definitely recommend the service.
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"Great Review Service" What do you like best about Birdeye? I'm using this platform to help grow my internet presence, and it has been super effective in getting quality reviews from my customers. I send a text message through the app and my customer gets a link to give me a review on Facebook and Google. I love that! It makes connecting my customers with potential buyers really easy, and my customer doesn't feel as if they are being put out to get a review in place for my business. No searching on the internet and no trying to figure out how to use google. They just hit the link and the work is done. I'm looking forward to seeing how this program benefits my business in the long run. I'm sure it's going to work out well. I love it. What do you dislike about Birdeye? I'm not sure I have been using it long enough to give anything I dislike. What problems is Birdeye solving and how is that benefiting you? I'm trying to grow my online presence, and BirdEye is helping me build my online presence by allowing me to share a specific link with my customers every time I have an interaction with them. They provide an application that gives me the flexibility to send an invite at a push of a button, so I don't have to login to the website every time I want to make a review submission for my customers and friends. I'm excited to see the other benefits, but we have already found many ways for our website to be noticed, just in the short time I have been using BirdEye.
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Benefits of Birdeye Pros: The best feature is being able to set up a drip email campaign and then watch as it works on its own to reach out to our customers. As reviews begin to come in we can assist the negative reviews while the system is gather others. Cons: Unfortunately the responses from the email system is slim to none. this has no weight on how the software is used or works but more on our customers. I wish there was a better way to get more responses. Overall: The set up was good. The after set up Support is wonderful. I have had all of my questions answered quickly and accurately.
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"Store level actionable insights" What do you like best about Birdeye? We love having every store being able to see a dashboard of their ratings and reviews performance. What do you dislike about Birdeye? I sometimes wish we had more consultation and recommendations on how to optimize. What problems is Birdeye solving and how is that benefiting you? Automating and sharing ratings and reviewed.
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Great customer service!
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"BirdEye view of our operation!" What do you like best about Birdeye? Daily notifications are great! Great, quick snapshot of our recent questions, comments and concerns. What do you dislike about Birdeye? Since i am not a DAILY user of BirdEye, only an executive summary user, I do not have any negatives to note at this time. What problems is Birdeye solving and how is that benefiting you? We are solving the issue of the tedious task of gathering feedback from various sources.
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Well, I have to say, top notch for sure. Love the platform, and so very happy to be a partner with such a great company. Looking forward to a long relationship with them. Customer service is exceptional, thank you BirdEye!
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